# Senior Assistant Technical Officer (SATO), Band 3 > NHS job listing from Job Clerk for Gloucestershire Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-assistant-technical-officer-sato-band-3/cddd0a9c-2de5-4b61-9a37-2f397aa93cdd - **Markdown:** https://www.jobclerk.com/job/senior-assistant-technical-officer-sato-band-3/cddd0a9c-2de5-4b61-9a37-2f397aa93cdd.md ## Summary - **Status:** Live - **Employer:** Gloucestershire Hospitals NHS Foundation Trust - **Town:** Cheltenham - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 (pa pro rata if part-time) - **Contract type:** Fixed term: 23 months (With a view to extend based on demand and service review) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-05T23:59:00.000Z - **Posted:** 2026-06-19T13:54:14.231Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Gloucestershire/Gloucester/Gloucestershire_Hospitals_NHS_Foundation_Trust/Hearing_Services/Hearing_Services-v8041031 - **Application URL:** https://apps.trac.jobs/job-advert/8041031?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.gloshospitals.nhs.uk ## Job Content ### Job overview This an exciting opportunity to join an energetic, progressive team, the role provides essential clinical and administrative support to the audiology service. Clinical duties include but are not limited to basic hearing‑aid repairs and maintenance, otoscopy, telephone reviews for hearing‑aid users, patient advice on device care, and assisting with the clinical assessment of pre‑school and school‑age children. Administrative responsibilities include coordinating equipment repairs with Medical Engineering, suppliers and IT; preparing clinic equipment and lists; managing earmould processing and patient notifications; overseeing stock control and ordering; managing the Hearing Services ATO mailbox; processing invoices; and supporting the smooth running of the Audiology PMS, TrakCare and patient booking systems. The post‑holder will also contribute to departmental audit, quality‑improvement work and research activity, and is expected to work autonomously within defined protocols while maintaining a strong commitment to patient‑centred care. Additional contract details: With a view to extend based on demand and service review ### Main duties of the job The post‑holder will contribute to the delivery of high‑quality Audiology services by providing frontline clinical support; including basic hearing‑aid repairs, otoscopy, telephone reviews, patient advice and assistance with paediatric assessments while ensuring accurate documentation and appropriate signposting. They will help maintain smooth operational running of the service through clinic preparation, earmould processing, stock management, ordering, mailbox oversight, invoice processing and supporting the upkeep of key clinical systems. The role includes supervising ATOs and staff undertaking related tasks, participating in audit, quality‑improvement and research activity, and engaging in ongoing training and professional development. Effective communication and collaborative working are essential, with regular interaction across Audiology, ENT, internal hospital services, external suppliers, GP practices and community organisations to support safe, efficient and patient‑centred care. ### Detailed job description and main responsibilities Provision of Clinical Services/Clinical Responsibilities The post‑holder will support the delivery of frontline Audiology care by undertaking basic hearing‑aid repairs and maintenance, performing otoscopy to identify wax or potential infection, and providing telephone reviews for hearing‑aid users with onward referral to Audiologists or Hearing Therapists when required. They will offer patient advice on the safe use and care of hearing aids, ensure accurate documentation in the departmental database (Audi-Base), and signpost service users to appropriate internal or external resources. The role also includes assisting with the assessment of pre‑school and school‑age children and will work as part of the wider clinical audiology team. Professional Development, Education and Training The post‑holder will receive ongoing training, supervision and clinical support to develop and maintain the competencies required for the role. Continued professional development will be encouraged, with opportunities to build skills, enhance confidence and progress within the Audiology service. Management and Leadership The post‑holder will support the effective running of Hearing Services through a range of operational duties, including preparing daily clinic lists, equipment and appliances for internal and peripheral clinics, coordinating the processing and return of earmoulds, and managing stock levels in liaison with the Head of Service. They will be responsible for ordering supplies using approved systems, managing the Hearing Services ATO mailbox, processing invoices, and assisting with the maintenance of the Audiology (Auditbase) patient management system and Trust (TrakCare) systems to ensure smooth clinic operations. The role also includes supervising Assistant Technical Officers (ATOs) and other staff undertaking ATO‑related tasks, contributing to the efficient and safe delivery of the service. Research and Development The post‑holder will also contribute to departmental audit, quality‑improvement work and research activity. They will work in partnership with both the clinical and administrative teams on specific tasks. Communications and Working Relationships The post‑holder will work closely with colleagues across the Audiology department and maintain effective communication with ENT clinicians, nurses, receptionists and medical secretaries. The role requires regular liaison with a wide range of internal services including Procurement, Gloucestershire Managed Services, Finance, Porters, Ward Staff, Medical Engineering, Estates and IT, as well as engagement with parents, infants and children during clinical activity. Externally, the post‑holder will interact with earmould manufacturers, equipment providers, county battery services, environmental equipment suppliers, GP practices, surgery staff, and the Gloucestershire Deaf Association, as well as other Audiology departments. Strong, professional communication is essential to ensure smooth operational delivery and high‑quality patient care. ## Job Details This an exciting opportunity to join an energetic, progressive team, the role provides essential clinical and administrative support to the audiology service. Clinical duties include but are not limited to basic hearing‑aid repairs and maintenance, otoscopy, telephone reviews for hearing‑aid users, patient advice on device care, and assisting with the clinical assessment of pre‑school and school‑age children. Administrative responsibilities include coordinating equipment repairs with Medical Engineering, suppliers and IT; preparing clinic equipment and lists; managing earmould processing and patient notifications; overseeing stock control and ordering; managing the Hearing Services ATO mailbox; processing invoices; and supporting the smooth running of the Audiology PMS, TrakCare and patient booking systems. The post‑holder will also contribute to departmental audit, quality‑improvement work and research activity, and is expected to work autonomously within defined protocols while maintaining a strong commitment to patient‑centred care. Additional contract details: With a view to extend based on demand and service review ## Job Description The post‑holder will contribute to the delivery of high‑quality Audiology services by providing frontline clinical support; including basic hearing‑aid repairs, otoscopy, telephone reviews, patient advice and assistance with paediatric assessments while ensuring accurate documentation and appropriate signposting. They will help maintain smooth operational running of the service through clinic preparation, earmould processing, stock management, ordering, mailbox oversight, invoice processing and supporting the upkeep of key clinical systems. The role includes supervising ATOs and staff undertaking related tasks, participating in audit, quality‑improvement and research activity, and engaging in ongoing training and professional development. Effective communication and collaborative working are essential, with regular interaction across Audiology, ENT, internal hospital services, external suppliers, GP practices and community organisations to support safe, efficient and patient‑centred care. ## Responsibilities Provision of Clinical Services/Clinical Responsibilities The post‑holder will support the delivery of frontline Audiology care by undertaking basic hearing‑aid repairs and maintenance, performing otoscopy to identify wax or potential infection, and providing telephone reviews for hearing‑aid users with onward referral to Audiologists or Hearing Therapists when required. They will offer patient advice on the safe use and care of hearing aids, ensure accurate documentation in the departmental database (Audi-Base), and signpost service users to appropriate internal or external resources. The role also includes assisting with the assessment of pre‑school and school‑age children and will work as part of the wider clinical audiology team. Professional Development, Education and Training The post‑holder will receive ongoing training, supervision and clinical support to develop and maintain the competencies required for the role. Continued professional development will be encouraged, with opportunities to build skills, enhance confidence and progress within the Audiology service. Management and Leadership The post‑holder will support the effective running of Hearing Services through a range of operational duties, including preparing daily clinic lists, equipment and appliances for internal and peripheral clinics, coordinating the processing and return of earmoulds, and managing stock levels in liaison with the Head of Service. They will be responsible for ordering supplies using approved systems, managing the Hearing Services ATO mailbox, processing invoices, and assisting with the maintenance of the Audiology (Auditbase) patient management system and Trust (TrakCare) systems to ensure smooth clinic operations. The role also includes supervising Assistant Technical Officers (ATOs) and other staff undertaking ATO‑related tasks, contributing to the efficient and safe delivery of the service. Research and Development The post‑holder will also contribute to departmental audit, quality‑improvement work and research activity. They will work in partnership with both the clinical and administrative teams on specific tasks. Communications and Working Relationships The post‑holder will work closely with colleagues across the Audiology department and maintain effective communication with ENT clinicians, nurses, receptionists and medical secretaries. The role requires regular liaison with a wide range of internal services including Procurement, Gloucestershire Managed Services, Finance, Porters, Ward Staff, Medical Engineering, Estates and IT, as well as engagement with parents, infants and children during clinical activity. Externally, the post‑holder will interact with earmould manufacturers, equipment providers, county battery services, environmental equipment suppliers, GP practices, surgery staff, and the Gloucestershire Deaf Association, as well as other Audiology departments. Strong, professional communication is essential to ensure smooth operational delivery and high‑quality patient care. ## Person Specification ### Qualifications, Knowledge and Experience **Essential** - Educated to GCSE grade C or above (or equivalent) in literacy and numeracy. - Demonstrate knowledge / Training of Trust IT systems to support service administration and patient data management. - Excellent communication and interpersonal skills. - Able to work as part of a team - Acts as a role model and can lead by example to ensure the Trust’s values and behaviours are reinforced throughout their area of practice - Excellent telephone manner. - Reliable, adaptable and dependable. - Customer focused - Creative and flexible **Desirable** - Demonstrate qualifications in IT systems and Microsoft Office Suite. - Completion of: British Association of Audiologists certified Assistant Technical Officer course. - Knowledge of Trust booking systems (TrakCare). - Knowledge of Departmental booking systems (Auditbase). - Experience in customer service. - Experience in working with hearing impaired individuals - Experience in working with hearing aids - Enthusiastic ## Documents - [why work for us - rewards and benefits (pdf, 3.7mb)](https://www.healthjobsuk.com/documents?edoc=2952) - [job description and person specification (docx, 590.1kb)](https://www.healthjobsuk.com/documents?vdoc=10392478) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.