# Senior Administration Officer > NHS job listing from Job Clerk for University Hospitals Coventry and Warwickshire NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-administration-officer/68368178-851b-465e-9084-aeca7fdca4ca - **Markdown:** https://www.jobclerk.com/job/senior-administration-officer/68368178-851b-465e-9084-aeca7fdca4ca.md ## Summary - **Status:** Live - **Employer:** University Hospitals Coventry and Warwickshire NHS Trust - **Town:** Coventry - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Fixed term: 9 months (Secondment will be considered for internal candidates – If you are successful after interview, you must obtain approval from your current line manager to accept the offer.) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-21T23:59:00.000Z - **Posted:** 2026-07-07T11:42:56.793Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Warwickshire/Coventry/University_Hospitals_Coventry_Warwickshire_NHS_Trust/Respiratory_Physiology_Sleep_Service/Respiratory_Physiology_Sleep_Service-v8133719 - **Application URL:** https://apps.trac.jobs/job-advert/8133719?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhcw.nhs.uk ## Job Content ### Job overview As a Administration Assistant you will enjoy working directly with patients to resolve their queries and  recognise the importance of first class communication skills to achieve patient satisfaction. The primary  objective is to provide, - Excellent customer service - Effective and timely resolution of queries received - To support the Trust in providing quality care to its patients Please be advised that sponsorship is not eligible for this post. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. Secondment will be considered for internal candidates – If you are successful after interview, you must obtain approval from your current line manager to accept the offer. ### Main duties of the job - To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimize their standards of service. - Deal with all telephone calls relating to the outpatient appointment, ensuring all calls are dealt with in a polite, pleasant and professional manner. - Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made within waiting time targets. - Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date. Systems include Electronic Patient Record (EPR) - Obtain confidential information from patients or their relatives and record this on the hospital’s computerised system. - Supporting team members within department which will require undertaking appropriate training to  provide cross-cover on a reciprocal basis in the absence of colleagues. - Ensure that your work area and equipment and left in good working condition on a daily basis - Ensure that all Trust wide standards are maintained and monitored to improve the quality and total care to all who come in contact with services provided by University Hospitals Coventry & Warwickshire NHS Trust. - Comply with the principles of risk management including health and safety legislation, promoting high standards and acting immediately on hazards or unsafe practices in conjunction with other staff. ### Detailed job description and main responsibilities - To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimize their standards of service. - Deal with all telephone calls relating to the outpatient appointment, ensuring all calls are dealt with in a polite, pleasant and professional manner. - Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made within waiting time targets. - Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date. Systems include Electronic Patient Record (EPR) - Obtain confidential information from patients or their relatives and record this on the hospital’s computerised system. - Supporting team members within department which will require undertaking appropriate training to  provide cross-cover on a reciprocal basis in the absence of colleagues. - Ensure that your work area and equipment and left in good working condition on a daily basis - Ensure that all Trust wide standards are maintained and monitored to improve the quality and total care to all who come in contact with services provided by University Hospitals Coventry & Warwickshire NHS Trust. - Comply with the principles of risk management including health and safety legislation, promoting high standards and acting immediately on hazards or unsafe practices in conjunction with other staff. For further details of the role please see the attached job description. ## Person Specification ### Skills **Essential** - - Good organisational skills. - Sound decision making skills. - Able to present information to others. - Excellent level of verbal and written communication. - Able to use judgement and initiative to provide information and support. - Able to apply tact and sensitivity to establish trust and confidence. - Empathetic approach to managing and resolving enquiries. - Attention to detail. - Able to work efficiently but accurately. - Able to work as part of a team. - Able to prioritise workload. - Able to handle multiple tasks successfully. - Able to remain calm under pressure **Desirable** - - Willingness to work in a very busy environment - Looking for development opportunities ### Knowledge **Essential** - - Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.Good communication - Good understanding of general office working procedures. **Desirable** - - Awareness of current issues within the NHS. - Knowledge of patient management systems. ### Experience **Essential** - - Working in a senior administrative role - Experience in dealing with complex telephone calls. - Experience of listening and questioning with an ability to manage challenging situations - Good keyboard skills - Takes ownership of customer queries and complaints. - Ability to communicate appropriately and effectively with clarity both verbally and in writing. **Desirable** - - NHS or Public Sector Experience. ### Qualifications **Essential** - - NVQ3 in Administration or equivalent or working towards. - Basic numeracy or literacy qualifications ### Commitment to Trust Values and Behaviours **Essential** - - Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below) - Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience ## Documents - [candidate information (pdf, 736.7kb)](https://www.healthjobsuk.com/documents?vdoc=10431433) - [welcoming disabled candidates (pdf, 376.1kb)](https://www.healthjobsuk.com/documents?vdoc=10431432) - [job description and personal specification (pdf, 712.3kb)](https://www.healthjobsuk.com/documents?vdoc=10435337) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.