# Senior Admin Assistant

> NHS job listing from Job Clerk for Birmingham Women's and Children's NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/senior-admin-assistant/de65a29b-d7f4-40e7-9a73-5addee630f30
- **Markdown:** https://www.jobclerk.com/job/senior-admin-assistant/de65a29b-d7f4-40e7-9a73-5addee630f30.md

## Summary

- **Status:** Live
- **Employer:** Birmingham Women's and Children's NHS Foundation Trust
- **Location:** Birmingham Women's Hospital
- **Workplace type:** onsite
- **Profession:** Administrative assistant
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 per annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (Occasional Saturdays and Bank Holidays)
- **Closing date:** 2026-10-22T22:59:00.000Z
- **Posted:** 2026-10-08T12:35:58.250Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Birmingham/Birmingham_Womens_Childrens_NHS_Foundation_Trust/Fertility_Centre/Fertility_Centre-v8352938
- **Application URL:** https://apps.trac.jobs/job-advert/8352938?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.bwc.nhs.uk

## Job Content

### Job overview

To undertake and co-ordinate administrative / clerical duties according to Fertility Centre procedures, acting as first point of contact for relevant patients and members of the public contacting, or visiting the department, welcoming them with an understanding and sympathetic attitude.

To provide a range of support services to the Fertility Centre encompassing administrative and clerical duties to aid the smooth running of the unit.

To play a key part in the Fertility Centre team in providing high quality care to all patients accessing our services.

### Main duties of the job

Manage referrals into the Fertility Centre, using our electronic systems (EPIC and IDEAS)

Process funding status from application through to communicating this to our patients - using relevant ICB criteria and appropriate IT systems.

Communicating with patients via a number of systems; email, IDEAS, Doctor Doctor, Telephone.

Scheduling appointments including canceling and rescheduling as and when required.

Payments - Raising invoices using our IDEAS (training will be provided)

### Detailed job description and main responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Knowledge

**Essential**

- Clerical experience in a busy Clinical environment
- In-depth experience of communication with the general public / patients
- Able to demonstrate sensitive and empathetic approach to patients
- Willing and able to undertake additional training as required

**Desirable**

- Previous experience of working with Fertility patients
- Knowledge of The Human Fertilisation and Embryology Authority and the associated clerical / administrative requirements
- Experience of using an electronic patient record / Patient Administration system
- Experience of an electronic patient consent package

### Qualifications

**Essential**

- Good standard of general education

### ANALYTICAL AND JUDGEMENT SKILLS

**Essential**

- Basic literacy and numeracy skills
- Ability to analyse working environment, to resolve or escalate as appropriate.
- Ability to assess behaviors of service users and escalate to supervisory staff as needed.

## Documents

- [senior clerical assistant jd and ps (pdf, 832.5kb)](https://www.healthjobsuk.com/documents?vdoc=10678563)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.