# Senior Accounts Receivable Officer > NHS job listing from Job Clerk for The Dudley Group NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/senior-accounts-receivable-officer/89e126c2-b302-4feb-a1f4-474a0d6e340a - **Markdown:** https://www.jobclerk.com/job/senior-accounts-receivable-officer/89e126c2-b302-4feb-a1f4-474a0d6e340a.md ## Summary - **Status:** Live - **Employer:** The Dudley Group NHS Foundation Trust - **Town:** Dudley - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 Pro Rata Per Annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) - **Closing date:** 2026-08-06T23:59:00.000Z - **Posted:** 2026-07-23T13:10:57.520Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Dudley/The_Dudley_Group_NHS_Foundation_Trust/Financial_Services/Financial_Services-v8138331 - **Application URL:** https://apps.trac.jobs/job-advert/8138331?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.dudleygroup.nhs.uk ## Job Content ### Job overview To deliver a high standard of accounts receivable portfolio management. The post holder will support the Department’s responsibility for securing income receipt for the Trust, its subsidiary company Dudley Clinical Services Limited, and its charity Dudley Group NHS Charity through communication with external clients as well as internal colleagues from various departments within the Trust, ensuring that invoices are paid in a timely manner and to resolve credit queries. will be responsible for designated accounts receivable client portfolios including the provision of invoices, credit notes and debt recovery. will be responsible for managing the day-to-day Overseas Visitor and private patient processes, including patient interviews. will support in providing a cashiering function for the Trust and the Charity ### Main duties of the job - Communicates statutory financial regulations and NHS rules in a simplified form to finance and non-finance people, explaining any complicated financial matters concerning invoices raised. - Responsible for managing the day-to-day Overseas Visitor and Private Patient processes, including patient interviews. - Responsible for the review of NHS eligibility forms & patient reports received daily from the patient care system. - Responsible for the resolution of immigration queries raised from the review of the Overseas Visitor reports and NHS eligibility forms, with the respective agencies. - Responsible for the completion and submission of the quarterly Department of Health Overseas Visitor debt report. - Provide cover for the monthly and year end SLS & CMS ledger closedown. - Provide cover & support to the Cashier for collection of income from remote locations outside the General Office, including but not limited to Pharmacy cash collections, Ultrasound collections & ward safe rounds in accordance with the Trust Patients Property and Money Policy. - Record Patients Property including cash and valuables for Russell's Hall Hospital. To complete patients’ property documentation in accordance with Trust procedure and request payments for payments upon discharge. - Issue petty cash together with patients travelling expenses in accordance with the NHS Hospital Travel Costs Scheme and the Trust Standing Financial Instructions, maintaining the petty cash imprest system. ### Detailed job description and main responsibilities 1.Responsible for designated accounts receivable client portfolios including the provision of invoices, credit notes and debt recovery. 2.Uses the Sales Ledger, Cash Management Ledger, and Microsoft Office suite of software, and scanning facilities to ensure accurate electronic record keeping, workflow and time management 3.Respond promptly to correspondence (telephone calls, e-mails & letters), queries and enquiries relating to outstanding sales invoices, interrogating finance systems as required, ensuring good relationships with debtors and other external bodies e.g. The Home Office and other NHS organisations. 4.Raise sales invoices and credit notes relating to specific requirements for whom the Trust has provided a service promptly, and in accordance with Trust procedures. 5.Input data, from internal and external sources, into the Trust and Charity computerised systems and provide standard reports. 6.Participate in training from the Trust VAT Advisors to ensure that all invoices are raised in accordance with VAT legislation/guidelines. 7.Ensure reminder letters and monthly statements are produced as required. Pursue outstanding debts following Trust procedures using appropriate systems. 8.Participate in chasing individuals / departments for submission of invoices due to be raised. 9.In liaison with the Head of Financial Services, set up instalment payment plans where this represents the only possibility of securing payment of a debt. 10.Monitor existing instalment payment plans, ensuring all paperwork is completed and returned by the customer and alerting the Head of Financial Services and Accounts Receivable Manager to any break in agreed payments. 11.In liaison with departments / divisions investigate queries relating to outstanding sales invoices, cancelling, reducing, or crediting incorrect sales invoices as necessary. 12.Participate in meetings with portfolio clients to secure settlement of outstanding debts. 13.Completion of relevant documentation for debt escalation, and where relevant for court referral or write off, and preparation of adjustments to account for provision of irrecoverable debts. 14.Provide cover for the Compensation Recovery Unit processes in the absence of the Accounts Receivable Manager. 15.Provide support and information in an accurate and timely manner to Senior Managers. - Responds to complex/sensitive queries from staff, customers and patients as required, using tact, diplomacy and persuasive skills when dealing with any contentious and sensitive issues. - Ensures Trust and Charity policies & procedures, and financial timescales, are maintained. - Plans own daily workload, with effective scheduling of priority tasks. Work is managed rather than supervised. - Works with little direct supervision, referring more complicated complex queries to the Accounts Receivable Manager. - Provide cover in the absence of the Accounts Receivable Manager in the supervision of the Accounts Receivable Team. ## Person Specification ### Experience **Essential** - Significant experience within a busy Finance Department including undertaking reconciliations, inputting journals, liaising with other departments in the Trust and auditors. - Proven experience in cashier and treasury duties/tasks **Desirable** - Experience working with Harlequin ### Physical Skills **Essential** - Proven ability to work as part of a team ### Knowledge and Training **Essential** - Proficient in the use of Microsoft Office, and sophisticated financial ledger systems - Accounts Receivable experience **Desirable** - Experience of dealing with NHS Overseas Visitors debt including liaising with the Home Office, interviewing patients, working with the discharge team, raising court orders, completing returns to the NHS Debtors Scheme Database and being fully conversant with regulations ### Qualifications & Education **Essential** - AAT level 3, CCAB part qualified or qualified through experience with a willingness to study **Desirable** - Active In Personal Development - ECDL or other Microsoft qualification ### Analytical & Judgement Skills **Essential** - Excellent numeracy and accuracy skills with an eye for detail - Demonstrate good analytical skills and respond to complex queries ### Planning & Organisational Skills **Essential** - Ability to use initiative and work with minimal supervision, recognising when the need for assistance arises - Ability to work within and comply with strict deadlines, prioritising tasks as appropriate - Able to be flexible within the team to meet deadlines and targets ### Communication & Relationship Skills **Essential** - Excellent written and verbal communication skills, including dealing with the public, external organisations and people of all levels in the Trust **Desirable** - Ability to convey routine and complex information to a wide range of people ### Equality, Diversity, Inclusion and Trust Values **Essential** - Able to provide safe, caring, and effective services - Values and behaviors that reflect the Trust values of Care, Respect and Responsibility - Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued ## Documents - [our vision (png, 101.8kb)](https://www.healthjobsuk.com/documents?edoc=1862) - [useful links (pdf, 193.5kb)](https://www.healthjobsuk.com/documents?edoc=1861) - [culture statement (pdf, 1.7mb)](https://www.healthjobsuk.com/documents?edoc=1991) - [job description (pdf, 416.4kb)](https://www.healthjobsuk.com/documents?vdoc=10481423) - [dudley people plan (pdf, 6.7mb)](https://www.healthjobsuk.com/documents?edoc=2026) - [employee benefits (pdf, 440.3kb)](https://www.healthjobsuk.com/documents?edoc=1858) - [our leadership way (pdf, 173.3kb)](https://www.healthjobsuk.com/documents?edoc=2413) - [gdpr privacy notice (pdf, 248.6kb)](https://www.healthjobsuk.com/documents?edoc=1859) - [person specification (pdf, 480.6kb)](https://www.healthjobsuk.com/documents?vdoc=10481424) - [what is a disability? (pdf, 130.5kb)](https://www.healthjobsuk.com/documents?edoc=2274) - [rn, rm and ahp career development opportunities (pdf, 396.1kb)](https://www.healthjobsuk.com/documents?edoc=2297) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.