# SEHSCT Healthcare in Prison - Senior Business Support Officer > NHS job listing from Job Clerk for South Eastern Health and Social Care Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/sehsct-healthcare-in-prison-senior-business-support-officer/d9731daa-d4d0-4454-9cf6-5dfd7b4b8c6c - **Markdown:** https://www.jobclerk.com/job/sehsct-healthcare-in-prison-senior-business-support-officer/d9731daa-d4d0-4454-9cf6-5dfd7b4b8c6c.md ## Summary - **Status:** Live - **Employer:** South Eastern Health and Social Care Trust - **Town:** Dundonald - **Region:** South - **Country:** Northern Ireland - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £27,485 - £30,162 - **Contract type:** Permanent - **Closing date:** 2026-06-18T17:30:00.000Z - **Posted:** 2026-06-04T10:29:36.529Z - **Source information URL:** https://jobs.hscni.net/Job/47484/sehsct-healthcare-in-prison--senior-business-support-officer - **Application URL:** https://jobs-app.hscni.net/sap/bc/webdynpro/sap/hrrcf_a_posting_apply?PARAM=cG9zdF9pbnN0X2d1aWQ9MDA1MDU2OTM0QTU1MUZFMTk3RkVCMjlERTc5Mjc3QzMmY2FuZF90eXBlPWU%3d - **Employer website:** https://setrust.hscni.net ## Job Content ### Job details - Branch: Trustwide (SEHSCT) - Location: Maghaberry Prison - Salary: Band 4 (£27,485 - £30,162) - Contract Type: Permanent - Opening Date: 04/06/26 - Closes: Thu, 18 June 2026 @ 5:30 PM - Interview Dates: TBC ### Notes If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website. ### JOB DESCRIPTION Title of Post: Senior Business Support Officer Grade/ Band: Band 4 Directorate: Healthcare in Prison, Adult Services Reports to: Business Assurance Support Manager Accountable to: Business Support Team Leader Initial Location: Maghaberry Prison ### Job Purpose The Senior Business Support Officer will be required to support the Business Support Team contributing to the operation of business management as well as in the modernisation and continuous improvement of services by assisting in the redesign and transformation of services in response to strategic developments. In addition, the post holder will be expected to provide hands on administrative support as and when required. The post holder will have staff management duties within the Business Support Team and they will assist the Business Assurance Manager In addition, the post holder will be expected to provide hands on administrative support as and when required. ### KEY DUTIES / RESPONSIBILITIES ### Managerial Responsibilities Manage, motivate and deploy efficiently and effectively members of the Business Assurance Support Manager promoting positive staff morale, empowerment and commitment. Assist and support the development and implementation of appropriate business systems, policies, processes, procedures and management arrangements to deliver effective administrative support services, with the aim of ensuring standardisation across Healthcare in Prison. Analyse relevant performance data and present information to relevant Business Assurance Support Manager. Review administrative staffing requirements to ensure resources reflect the needs of the respective teams Participate in the selection, appointment, induction and training of staff Promote and undertake KSF Appraisal with staff and provide guidance and advice to members of staff within assigned area of responsibility on personal development requirements initiating further training/development where necessary. Identify training and development needs of the team and arrange further training as appropriate. Hold regular staff meetings and take any necessary action resulting from matters raised Ensure all relevant information is communicated to the Business Support Team Monitor the quality, presentation and timeliness of work at regular intervals and, where appropriate, challenge performance issues and take necessary remedial action Participate in the Trust's Disciplinary and Grievance Procedures as required Co-ordinate and organise leave entitlement of Administration Team ensuring cover is available at all times to meet the requirements of the service Co-ordinate and monitor flexible working arrangements and take remedial action where necessary. Monitor and record absenteeism in accordance with Trust and Patient Administration Services policies, taking necessary remedial action. Liaise with other Managers, Team Leaders and Supervisors within the Healthcare in Prison Team regarding any relevant issues affecting the effective and efficient provision of the service Develop and maintain strong communication with a range of Clinical staff including Consultants, Clinical Managers and Directorate leads. Participate in the development and implementation of new systems and processes Investigate complaints, incidents and accidents and report on these appropriately Provide advice and assistance throughout all sections of the Business Support Team as and when required Attend Management meetings as and when required and take any necessary action resulting from matters raised Use own initiative and be able to pro-actively react to urgent situations as and when they arise, aiming for a positive outcome to the scenario. Ensure all relevant information is communicated to Team members Apply as appropriate all policies and procedures within the Trust Undertake training relevant to the post as and when required Make/receive telephone calls in a professional and courteous manner and deal competently with enquiries from other departments, hospitals, General Practitioners, patients, etc. Deal with in-coming and out-going mail Maintenance of standards and confidentiality in relation to patient records, ensuring that information is updated promptly and accurately and the interests of patients and professional staff are protected. Such other duties as required and which fall within the remit of this post. ### GENERAL RESPONSIBILITIES To ensure patient details are communicated accurately and timely on all electronic or paper based systems. Analyse relevant performance data and compile information as requested. Ensure all relevant information is communicated effectively through an appropriate medium to staff within assigned Team Develop and maintain good relationships with Clinicians and Directorate leads so that any relevant issues affecting the efficient provision of the Various grades of clinicians can be addressed in a positive and constructive manner and help to achieve the key corporate, directorate and departmental objectives. Participate in the development and implementation of new systems and processes Investigate complaints, incidents and accidents and report on these appropriately Hold regular Team meetings and take any necessary action resulting from matters raised Attend mandatory training sessions, courses and seminars as required Undertake training relevant to the post as and when required Maintenance of standards and confidentiality in relation to patient records, ensuring information is updated promptly and accurately and the interests of patients and professional staff are protected. Maintenance of all office equipment including reporting any faults re computer system and recording of same and ordering of stationary and supplies. Any other general tasks or projects within the remit of the band.as may be allocated from time to time. ### GENERAL REQUIREMENTS ### The post holder will be required to Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility. Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff. ### Adhere at all times to all Trust policies/codes of conduct, including for example Smoke Free policy IT Security Policy and Code of Conduct standards of attendance, appearance and behaviour Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work. Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control. All employees of the South Eastern Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the South Eastern Health & Social Care Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the \[org name\] policy and procedures on records management and to seek advice if in doubt. Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post. Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner. This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time. It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand. eHealth The South Eastern Health & Social Care Trust has invested in eHealth to deliver better, faster, safer care to our community and is committed to supporting staff to utilise associated information systems that directly and indirectly inform care. Trust staff are therefore required to commit sufficient time to ensure that they acquire and/or retain the core technology skills required to support their role. Personal and Public Involvement (PPI) Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal and Public Involvement (PPI). Please use the link below to access the PPI standards leaflet for further information. PPI_leaflet.pdf (hscni.net) ### PERSONNEL SPECIFICATION JOB TITLE AND BAND: Senior Business Support Officer Band 4 DEPARTMENT / DIRECTORATE Adult Services SALARY Band 4 HOURS Full-time Ref No: 55711262 ### Notes to applicants You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria. Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn. ### ESSENTIAL CRITERIA SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below. Factor Criteria Method of Assessment Experience / Qualifications / Registration 1.HNC/HND or equivalent/higher qualification in an administrative related field AND 1 years’ experience in a clerical / administrative role OR NVQ level 3 in administration AND 2 years’ experience in a clerical / administrative role OR 4 GCSEs at Grades A-C including Maths and English or English Language (excluding English Literature) or equivalent / higher qualification AND 3 years’ experience in a clerical / administrative role OR 4 years’ experience in a clerical / administrative role at Band 3. 2. OCR Level II (Parts 1 & 2) Text processing/Word processing OR 2 years equivalent experience in the use of Microsoft Office Products including Microsoft Word. Working knowledge of electronic information systems/databases and inputting and extraction information Working experience in an administrative capacity dealing with competing demands on time and resources, adhering to tight deadlines. Shortlisting by Application Form Other Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment or have suitable alternative travel arrangements in place to work across sites where required. This criterion will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post. Shortlisting by Application Form SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage: Skills / Abilities / Knowledge Effective communication skills, both written and verbal to meet the needs of the post in full. Ability to work accurately and produce work of a high standard. Excellent organisational and administrative skills. Ability to work under pressure and meet timescales. Ability to work as part of a team. Ability to use own initiative. Ability to meet contractual requirements of post. Interview / Test ### DESIRABLE CRITERIA SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted Factor Criteria Method of Assessment Experience Experience in the use of health and social care patient clinical systems, eg NIECR, EMIS Web, PAS Working knowledge and understanding of patient access and waiting list/waiting time targets An understanding of key issues and challenges facing the Northern Ireland Health & Social Care Sector Shortlisting by Application Form Qualifications Include equivalencies where necessary Shortlisting by Application Form As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed. To access a copy of the Access NI Code of Practice, please Click here The South Eastern Health & Social Care Trust has guidance on the Recruitment of People with Criminal Convictions. To access a copy of this guidance, please Click Here Protecting and using your information To access a copy of the Trust’s Data Protection Policy Statement, Click Here ### THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER ### Successful applicants may be required to attend for a Health Assessment can expect to be placed at the minimum point of the pay scale, although a higher starting salary, within the range of the pay band may be available if the person appointed has experience relevant & equivalent to the post. Request for recognition of previous service with non-direct NHS/HSC organisations towards starting salary and incremental credit must be made via the Retained Recruitment team within 3 months from commencement of employment. Requests made after 3 months will not be considered. If the successful candidate is an existing HSC employee moving to a higher band, AfC Pay on Promotion will apply. are able to request Flexible Working from the 1st day of their employment. A number of flexible working provisions are offered by all HSC Organisations including Full-time working, Fixed working patterns, Part-time working, Flexi-time, Compressed/elongated hours, Average hours working patterns, Term-time working, Job-share or Homeworking for some or all of the working pattern, depending on the role being undertaken. Successful applicants are encouraged to discuss with their manager what Flexible Working provisions may be available in the role they are taking up, prior to commencing employment, to help them achieve a positive Work/Life Balance All staff are expected to display the HSC Values at all times ## Job Details Branch: Trustwide (SEHSCT) Location: Maghaberry Prison Salary: Band 4 (£27,485 - £30,162) Contract Type: Permanent Opening Date: 04/06/26 Closes: Thu, 18 June 2026 @ 5:30 PM Interview Dates: TBC Notes: If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website. ## Job Description The Senior Business Support Officer will be required to support the Business Support Team contributing to the operation of business management as well as in the modernisation and continuous improvement of services by assisting in the redesign and transformation of services in response to strategic developments. In addition, the post holder will be expected to provide hands on administrative support as and when required. The post holder will have staff management duties within the Business Support Team and they will assist the Business Assurance Manager In addition, the post holder will be expected to provide hands on administrative support as and when required. ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.