# Rotational Administration Clerk > NHS job listing from Job Clerk for The Christie NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/rotational-administration-clerk/acae90b1-d77d-4cf7-8ebc-c58658699826 - **Markdown:** https://www.jobclerk.com/job/rotational-administration-clerk/acae90b1-d77d-4cf7-8ebc-c58658699826.md ## Summary - **Status:** Live - **Employer:** The Christie NHS Foundation Trust - **Town:** Manchester - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** 12 months (Fixed Term) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-19T23:59:00.000Z - **Posted:** 2026-06-12T07:43:06.350Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Manchester/The_Christie_NHS_Foundation_Trust/Central_Administration_E/Central_Administration_E-v8078205 - **Application URL:** https://apps.trac.jobs/job-advert/8078205?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.christie.nhs.uk ## Job Content ### Job overview Are you highly motivated and flexible with excellent communication and keyboard skills? An exciting opportunity has arisen for an enthusiastic individual to become a part of the Central Services Directorate as a clerical administrative officer ensuring that patients coming in to the department are dealt with in an efficient, timely and courteous manner. Supporting the medical staff using the Careflow patient administration system. The successful candidate will rotate between all Central Administration areas and will learn a wide array of skills from frontline services to back-office duties. Full training and support will be given. ### Main duties of the job - Responsible for registering and triaging new patients to The Christie on the appropriate patient administration system including routine use of case note tracking system. - Responsible for the retrieval of outside notes and films and reports as requested. - To contact patients by phone with regards to their appointments and to annotate in CWP. - To book patients’ transport as per protocol and request interpreters as appropriate - File all relevant paperwork into patient case notes appropriately. - Print out and copy relevant paperwork that has been requested via the SARs     team. - Collate and disseminate all incoming and outgoing correspondence appropriately. ### Detailed job description and main responsibilities To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patient’s treatments and appointments, and effectively communicate queries from patients, GPs, Hospices, and other outside agencies. Develop positive working relationships with managerial, non-clinical and clinical staff across the Trust. - Show compassion and understanding when exposed to destressing/emotional and unpleasant circumstances taking personal action/escalation to resolve patient issues concerns or complaints. - Communicate sensitive information in a diplomatic manner with departments both internally and externally. - Work flexibly on a rotational rota as and when required. - Work independently at times. ## Job Details Are you highly motivated and flexible with excellent communication and keyboard skills? An exciting opportunity has arisen for an enthusiastic individual to become a part of the Central Services Directorate as a clerical administrative officer ensuring that patients coming in to the department are dealt with in an efficient, timely and courteous manner. Supporting the medical staff using the Careflow patient administration system. The successful candidate will rotate between all Central Administration areas and will learn a wide array of skills from frontline services to back-office duties. Full training and support will be given. ## Job Description Responsible for registering and triaging new patients to The Christie on the appropriate patient administration system including routine use of case note tracking system. Responsible for the retrieval of outside notes and films and reports as requested. To contact patients by phone with regards to their appointments and to annotate in CWP. To book patients’ transport as per protocol and request interpreters as appropriate File all relevant paperwork into patient case notes appropriately. Print out and copy relevant paperwork that has been requested via the SARs team. Collate and disseminate all incoming and outgoing correspondence appropriately. ## Responsibilities To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patient’s treatments and appointments, and effectively communicate queries from patients, GPs, Hospices, and other outside agencies. Develop positive working relationships with managerial, non-clinical and clinical staff across the Trust. Show compassion and understanding when exposed to destressing/emotional and unpleasant circumstances taking personal action/escalation to resolve patient issues concerns or complaints. Communicate sensitive information in a diplomatic manner with departments both internally and externally. Work flexibly on a rotational rota as and when required. Work independently at times. ## Person Specification ### OTHER **Essential** - ability to work under pressure. - Ability to work as part of an effective team. - Good time management skills - Able to use own initiative - Reliability and confidentiality. - Ability to work flexibly ### SKILLS **Essential** - Good communication skills - Basic IT and keyboarding skills - Ability to prioritise workload - Excellent telephone manner - Attention to detail and accuracy ### VALUES **Essential** - Ability to demonstrate the organisational values and behaviours ### KNOWLEDGE **Essential** - Knowledge and familiarity with a range of software including Word, Excel, database packages, e-mail and web browsers. **Desirable** - Basic knowledge of medical terminology ### EXPERIENCE **Essential** - Experience in an administrative and clerical setting. - Proven skills such as organisation, ability to prioritise workload, problem solving and ability to work to tight deadlines. - Experience of working within a team setting **Desirable** - Previous administrative and clerical experience in a hospital environment ### QUALIFICATIONS **Essential** - Secondary-level education GCSE Maths and English at C-grade or above, or equivalent **Desirable** - Evidence of further development - European Computer Driving License or equivalent - NVQ Level 2 or equivalent ## Documents - [strategy brochure (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=1645) - [travel to the christie (pdf, 3.8mb)](https://www.healthjobsuk.com/documents?edoc=1960) - [the christie values and behaviours (pdf, 919.5kb)](https://www.healthjobsuk.com/documents?edoc=1643) - [job description & person specification (pdf, 293.7kb)](https://www.healthjobsuk.com/documents?vdoc=10370152) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.