# ROCC Support Manager

> NHS job listing from Job Clerk for North West Ambulance Service NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/rocc-support-manager/fa543155-434c-4f2c-b0d7-cc3ddafd182d
- **Markdown:** https://www.jobclerk.com/job/rocc-support-manager/fa543155-434c-4f2c-b0d7-cc3ddafd182d.md

## Summary

- **Status:** Live
- **Employer:** North West Ambulance Service NHS Trust
- **Town:** Bolton
- **Region:** North West
- **Country:** England
- **Profession:** Manager and corporate
- **Grade:** Band 5
- **Salary:** £32,073 - £39,043 per annum
- **Contract type:** Secondment: 6 months (until 02.01.2027)
- **Employment type:** Part time - 34.5 hours per week
- **Closing date:** 2026-07-21T23:59:00.000Z
- **Posted:** 2026-07-08T10:03:26.364Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Middlebrook_Bolton/North_West_Ambulance_Service_NHS_Trust/ICC/ICC-v8121614
- **Application URL:** https://apps.trac.jobs/job-advert/8121614?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.nwas.nhs.uk

## Job Content

### Job overview

We are looking to recruit a highly motivated and flexible individual to join the ROCC Management team based in the Regional Operational Coordinating Centre (ROCC) at Middlebrook, Manchester for a six month secondment.

### Main duties of the job

You will be responsible for monitoring Acute Trusts across the region, liaising with Bed Management & Emergency Department teams in Hospitals; Managing RHCD coordinators, speaking with all NWAS Commanders and Managers and maintaining the duty ROCC log produced within the ROCC.

You will also be required to monitor the crew handover process and respond immediately to any capacity issues or delays in transfer of care from NWAS to provider clinician.

The function is a key point of contact for NHS England, SCC’s, Public Health England and Department of Health, NWAS Managers and Commanders, NACC and other Ambulance trusts.

### Detailed job description and main responsibilities

Please note this role involves shift work, and the rota cover includes evening, weekend and night work. The majority of shifts will be 11.5hrs in duration.

Base location – ROCC; Middlebrook, Manchester.

Please ensure that you have read and understood the job description and person specification before applying.

## Person Specification

### Skills and Abilities

**Essential**

- Ability to lead, motivate and manage a team effectively
- Excellent verbal and written communication skills.
- Maintain confidentiality
- Report writing abilities
- Ability to work effectively in a pressurised environment
- Ability to manage a heavy workload and work effectively during busy periods
- Analytical and problem solving skills
- Decision making
- Proven ability to use initiative and work effectively without supervision
- Training and presentation abilities
- Strong planning and organisational skills
- Professional credibility, ability to represent Trust interests in local professional groups
- Proven motivational ability
- Ability to lead, support and manage people by being assertive, persuasive and influential
- Demonstrate high levels of initiative and judgment skills

### Knowledge and Experience

**Essential**

- Comprehensive and thorough working knowledge of NWAS operational policies & procedures Managerial experience with the ability to deal with all staffing issues.
- Experience of risk assessment and emergency planning in an operational setting, giving understanding of:
- Emergency preparedness and contingency planning
- Training exercises
- Risk assessment
- Dealing with varying levels of staff within the Wider Health Economy during times of increased demand/pressure.

### Qualifications and Education

**Essential**

- Educated to degree level or equivalent
- Relevant diploma level qualification in Management
- Relevant Managerial experience

## Documents

- [job description (pdf, 671.9kb)](https://www.healthjobsuk.com/documents?vdoc=10417884)
- [application guide (pdf, 207.5kb)](https://www.healthjobsuk.com/documents?edoc=2376)
- [person specification (pdf, 563.9kb)](https://www.healthjobsuk.com/documents?vdoc=10417885)
- [staff benefits brochure (pdf, 4.4mb)](https://www.healthjobsuk.com/documents?edoc=3013)
- [recruitment of ex-offenders (pdf, 228.4kb)](https://www.healthjobsuk.com/documents?edoc=1984)
- [recruitment terms and conditions (pdf, 40.5kb)](https://www.healthjobsuk.com/documents?edoc=1413)
- [candidate's guide to nhs employment checks standards (pdf, 221.3kb)](https://www.healthjobsuk.com/documents?edoc=1412)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.