# RMC Clinic Clerk

> NHS job listing from Job Clerk for Wye Valley NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/rmc-clinic-clerk/a162784f-c316-47e6-85e2-c0ac08da8b0a
- **Markdown:** https://www.jobclerk.com/job/rmc-clinic-clerk/a162784f-c316-47e6-85e2-c0ac08da8b0a.md

## Summary

- **Status:** Live
- **Employer:** Wye Valley NHS Trust
- **Town:** Hereford
- **Region:** Midlands
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 pa pro rata
- **Contract type:** x2 Permanent, Full Time RMC Clinic Clerk
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-06-21T23:59:00.000Z
- **Posted:** 2026-06-05T13:12:55.797Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Hereford/Hereford/Wye_Valley_NHS_Trust/Outpatient_Bookings/Outpatient_Bookings-v8062931
- **Application URL:** https://apps.trac.jobs/job-advert/8062931?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.wyevalley.nhs.uk

## Job Content

### Job overview

An exciting opportunity has arisen in the RMC for two RMC Clinic Clerks.

Main responsibilities will include, booking appointments, inputting referrals,  dealing with patient enquiries, adding/amending clinics, engaging with the specialities to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments within a call centre environment.

### Main duties of the job

You will be required to project a professional helpful manner and ensuring complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.

Criteria:

- Excellent communication skills
- Good customer service skills face to face contact with the general public
- Proven keyboard, telephony and clerical skills
- Respect confidentiality
- Maintain a high level of accuracy
- Ability to operate effectively as part of a team

### Detailed job description and main responsibilities

To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.

Please note:  This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.

## Job Details

An exciting opportunity has arisen in the RMC for two RMC Clinic Clerks.

Main responsibilities will include, booking appointments, inputting referrals, dealing with patient enquiries, adding/amending clinics, engaging with the specialities to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments within a call centre environment.

## Job Description

You will be required to project a professional helpful manner and ensuring complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.

Criteria:

Excellent communication skills

Good customer service skills face to face contact with the general public

Proven keyboard, telephony and clerical skills

Respect confidentiality

Maintain a high level of accuracy

Ability to operate effectively as part of a team

## Responsibilities

To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.

Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.

## Person Specification

### Experience

**Essential**

- Previous experience in an administrative or receptionist role
- Experience of dealing with the public both face to face and by phone

**Desirable**

- Experience using MAXIMS or other hospital systems
- Experience in a healthcare or NHS environment

### Education & Qualifications

**Essential**

- GCSEs (or equivalent) in English and Maths at Grade C/4 or above

**Desirable**

- Level 2 in Business Administration, Customer Care (or equivalent experience)

### Skills, Knowledge & Abilities

**Essential**

- Effective verbal and written communication skills
- Good IT skills, including use of Microsoft Office, Outlook and Google Docs.
- Accurate data entry and record keeping
- Ability to follow procedures and work within defined protocols
- Understanding of confidentiality and data protection principles

## Documents

- [wvt benefits (pdf, 621.7kb)](https://www.healthjobsuk.com/documents?ddoc=1985)
- [229-cs-7945154 jdps (pdf, 296.4kb)](https://www.healthjobsuk.com/documents?vdoc=10353380)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.