# Resource Bank Call Handler

> NHS job listing from Job Clerk for Aneurin Bevan University Health Board.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/resource-bank-call-handler/59e20dd5-c15c-4948-b77b-42c7677faaab
- **Markdown:** https://www.jobclerk.com/job/resource-bank-call-handler/59e20dd5-c15c-4948-b77b-42c7677faaab.md

## Summary

- **Status:** Live
- **Employer:** Aneurin Bevan University Health Board
- **Location:** Headquarters, St Cadoc's Hospital
- **Workplace type:** hybrid
- **Profession:** Ambulance and emergency care
- **Grade:** Band 3
- **Salary:** £26,813 - £27,890 per annum
- **Contract type:** Permanent
- **Employment type:** Full time, Home or remote working, 37.5 hours per week (Post Holder to work over a 7 day service between the hours of 8am - 8pm)
- **Closing date:** 2026-10-07T22:59:00.000Z
- **Posted:** 2026-10-02T10:49:12.434Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Newport/Cwmbran/Aneurin_Bevan_University_Health_Board/Resource_Bank/Resource_Bank-v8339149
- **Application URL:** https://apps.trac.jobs/job-advert/8339149?ShowJobAdvert=&feedid=9002
- **Employer website:** https://abuhb.nhs.wales

## Job Content

### Job overview

Aneurin Bevan University Health Board can offer you a great place to live and work, as well as the opportunity to develop and progress your career. There has never been a more exciting time to join our team as we pioneer new ways of delivering health services across the Gwent area.

If you are looking for a permanent opportunity working flexibly over 7 day services then we have the ideal role for you.

The Resource Bank team based at Llanfrechfa in Cwmbran have a permanent vacancy for an experienced call handler to join a very busy team supporting the resourcing of Bank and Agency workers to fill gaps in rosters for the Health Board.

This is a fantastic opportunity for an individual with experience of working in a fast paced busy call handling environment, previous call handling experience is strongly recommended due to the high level of activity within the team.

### Main duties of the job

- To co-ordinate and respond to temporary staffing requests for bank and agency workers using the computerised Staffing Allocation system and prioritise shifts according to urgency.
- To maintain a high level of good communication skills, listening and verbal, to ensure the provision of a courteous and helpful service.
- Assist with pay queries
- Assisting Bank Workers with maintain their mandatory and statutory training compliance
- To deal effectively with complaints reporting to the supervisor where appropriate.
- To Maintain confidentiality of information at all times

This permanent opportunity is full time working across 7 day services between the hours of 08:00-20:00. Agile working is in place offering some hours working from home and hours in the office at Llanfrechfa.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

### Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

### Applicant requirements

Welsh language skills are desirable

## Person Specification

### Experience

**Essential**

- Proficient in the use of Microsoft Office Word and Excel

**Desirable**

- The ability to speak Welsh

### Qualifications & Knowledge

**Essential**

- NVQ Level 3 or equivalent level qualification or equivalent demonstrable experience
- Experience of working in a fast paced call centre environment
- Proficient use of electronic systems, databases or other information systems
- Awareness of and ability to follow information governance policies and procedures and Data Protection legislation

## Documents

- [jdps english (pdf, 174.6kb)](https://www.healthjobsuk.com/documents?vdoc=10663081)
- [oh form - ig ffurflen (docx, 100.5kb)](https://www.healthjobsuk.com/documents?vdoc=10663082)
- [flexible working policy (pdf, 584.4kb)](https://www.healthjobsuk.com/documents?edoc=3033)
- [agile hybrid working framework (pdf, 5.9mb)](https://www.healthjobsuk.com/documents?edoc=2695)
- [abuhb values & behaviour framework (pdf, 2.7mb)](https://www.healthjobsuk.com/documents?edoc=3066)
- [home working policy and guidance (pdf, 380.6kb)](https://www.healthjobsuk.com/documents?edoc=2696)
- [guidance notes for applicants nov 25 (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2844)
- [nwssp recruitment services privacy notice (pdf, 404.2kb)](https://www.healthjobsuk.com/documents?edoc=1633)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.