# Resilience Support Officer > NHS job listing from Job Clerk for East Sussex Healthcare NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/resilience-support-officer/aabba2a5-998a-4dfd-9d56-113ad2032ba2 - **Markdown:** https://www.jobclerk.com/job/resilience-support-officer/aabba2a5-998a-4dfd-9d56-113ad2032ba2.md ## Summary - **Status:** Live - **Employer:** East Sussex Healthcare NHS Trust - **Location:** Conquest Hospital - **Workplace type:** onsite - **Profession:** Officer (discipline unspecified) - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-10T22:59:00.000Z - **Posted:** 2026-08-27T11:01:09.516Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/East_Sussex/St_Leonards_on_sea/East_Sussex_Healthcare_NHS_Trust/Corporate/Corporate-v8239199 - **Application URL:** https://apps.trac.jobs/job-advert/8239199?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.esht.nhs.uk ## Job Content ### Job overview To provide a high quality, comprehensive administrative service to the Resilience Team and Clinical Site Management Team. Communicate sensitive information effectively and appropriately on behalf of the Deputy Divisional Director for Capacity, Flow and Resilience, Head of EPRR, Head of Clinical Site Management and the wider Clinical Site Team and Resilience Team to colleagues in the Trust as well as external agencies and organisations. Support to ensure Operational Site Meetings, run effectively with appropriate action and note taking. Ensure that a robust Tactical and Strategic on call rota is in place and is kept up to date. ### Main duties of the job - Provide business support to the Deputy Divisional Director for Capacity, Flow and Resilience, Resilience team and Clinical Site Management team. - Work closely with the Resilience team and Clinical Site team, helping to support the smooth running of the two services. - Attend the daily Operational Site Meetings, recording concise and clear actions agreed and disseminating these in a timely manner. - Develop and maintain the Tactical and Strategic On-Call rotas. Overseeing the rota on Healthroster and ensuring appropriate and timely sign off. - Coordinate the setup and booking of delegates onto appropriate Resilience Team training modules. - Recommend, initiate, and improve administrative system to support the smooth running of the site offices and Resilience Team. - Act as a port of call for enquiries to the Deputy Divisional Director for Capacity, Flow and Resilience, Head of EPRR and Head of Clinical Site Management. Be responsible for dealing with all correspondence and telephone queries, prioritising as appropriate, dealing effectively with both routine and non-routine enquiries. in a sympathetic, effective, timely and confidential manner. - Support the Resilience Team with annual assurance processes for EPRR. - Support the Resilience Team with ongoing and future resilience related projects. ### Detailed job description and main responsibilities Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Other **Essential** - Ability to travel independently between sites in a timely manner as required in post. ### Experience **Essential** - Significant experience of supporting at Senior Manager level in a large organisation. - Proven experience of independent administration duties in NHS or similar large complex organisation - Experience of supporting projects / undertaking delegated projects. - Experience of working with the public and handling difficult situations. - Experience of managing competing demands in a pressured environment **Desirable** - Demonstrate advanced secretarial experience, preferably within the NHS. - Demonstrate detailed understanding of relevant Emergency Planning legislation ### Qualifications **Essential** - Educated to GCSE level or equivalent including English and Maths. - NVQ level 3 in Business Administration or proven equivalent level of knowledge and experience **Desirable** - Understanding of Clinical, EPRR and Security terminology - Emergency Planning Qualification ### Skills / Knowledge / Abilities **Essential** - High level of discretion, tact and diplomacy - Accurate minute taking and transcription - Excellent written, verbal and listening skills across the range of staff groups and stakeholders **Desirable** - Experience and ability to demonstrate good customer service skills. - Proven ability to undertake and manage sensitive communications - Approachable - Self Motivated - Demonstrates a level of flexibility. ## Documents - [job hazard form (pdf, 880.3kb)](https://www.healthjobsuk.com/documents?vdoc=10572728) - [resilience support officer (pdf, 240.6kb)](https://www.healthjobsuk.com/documents?vdoc=10550116) - [guidance for applicants - afc (pdf, 152.4kb)](https://www.healthjobsuk.com/documents?edoc=672) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.