# Remote Fix Technician > NHS job listing from Job Clerk for Northern Care Alliance NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/remote-fix-technician/84a363bb-c850-434f-a3ca-d8106d7102de - **Markdown:** https://www.jobclerk.com/job/remote-fix-technician/84a363bb-c850-434f-a3ca-d8106d7102de.md ## Summary - **Status:** Live - **Employer:** Northern Care Alliance NHS Foundation Trust - **Location:** Salford Royal Hospital - **Workplace type:** onsite - **Profession:** Technician (discipline unspecified) - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-13T22:59:00.000Z - **Posted:** 2026-09-29T14:01:03.440Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Salford/Northern_Care_Alliance_NHS_Foundation_Trust/IT_Digital/IT_Digital-v8330547 - **Application URL:** https://apps.trac.jobs/job-advert/8330547?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.northerncarealliance.nhs.uk ## Job Content ### Job overview An opportunity has arisen to join the NCA Service Desk team who has a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems and equipment. As a member of this team you'll need a relentless focus on customers’ needs and an analytical approach to incident management. We are looking for someone who has experience managing IT issues, including system accounts, applications and hardware and can provide excellent customer service. The successful candidate will also need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers' needs. By joining the NCA group , you’ll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS. Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website. ### Main duties of the job - As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems and equipment. - Having a singular focus on making sure that we are doing everything possible to get colleagues back up and running quickly and simply whenever and wherever anything goes wrong. ### Detailed job description and main responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk ## Person Specification ### Skills **Essential** - Excellent communication skills with the ability to convey complex technical concepts in plain language - Able to work under pressure - Able to work individually or as part of a team - Service-orientated, customer-focused - Flexible approach to work outside normal office hours, when and if the need arises - Proven ability to facilitate the installation of IT systems and equipment - Ability to travel across sites as part of the service need ### Qualifications **Essential** - NVQ Level 3 or equivalent in or in an IT related subject or equivalent experience - GCSE English and Maths (grade A-C, or 4 and above) **Desirable** - ITIL Foundation - MSCE - MCP ### Knowledge and Experience **Essential** - Knowledge of IT Hardware such as PCs, tablets and printers - An excellent understanding of Microsoft Operating systems and applications - Computer literate: Microsoft Office and the ability to utilise varied information resources - Possess an understanding of IT Service Delivery - Knowledge of IT policies and procedures including IT security and disaster recovery - Expert Knowledge in IT and technology fields **Desirable** - Knowledge of the use of information systems within the NHS ## Documents - [job description (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?vdoc=10653392) - [functional requirements (pdf, 256.6kb)](https://www.healthjobsuk.com/documents?vdoc=10653393) - [candidate information pack (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=3016) - [sponsorship & visa information (pdf, 106.0kb)](https://www.healthjobsuk.com/documents?edoc=2708) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.