# Receptionist/Telephonist > NHS job listing from Job Clerk for Gloucestershire Health & Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionisttelephonist/7f1f257b-cd40-45cb-ab5a-258416415c41 - **Markdown:** https://www.jobclerk.com/job/receptionisttelephonist/7f1f257b-cd40-45cb-ab5a-258416415c41.md ## Summary - **Status:** Live - **Employer:** Gloucestershire Health & Care NHS Foundation Trust - **Location:** Edward Jenner Court - **Workplace type:** onsite - **Profession:** Switchboard operator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-11-29T23:59:59.999Z - **Posted:** 2026-11-10T13:50:38.842Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Gloucestershire/Gloucester/Gloucestershire_Health_Care_NHS_Foundation_Trust/Sexual_Health/Sexual_Health-v8421859 - **Application URL:** https://apps.trac.jobs/job-advert/8421859?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ghc.nhs.uk ## Job Content ### Job overview This role is offered on a permanent basis. Full or part-time hours are available. Sexual Health Services provides sexual health care to people across the county of Gloucestershire. The service covers contraception, sexual health screening and treatment, pregnancy advisory, sexual assault and HIV care treatment. The purpose of this job is to act as the main receptionist/telephonist for patients contacting the service either face to face or via the single point of access telephone line. This will include booking appointments and dealing with patient queries. ### Main duties of the job - To act as the main telephonist for patients contacting the service via the single point of access telephone line. This will include, initial triage as per triage sop, or booking appointments as required, and dealing with patients queries. - To act as an initial point of contact for all external enquiries from patients, health professionals and representatives from a range of organisations and respond appropriately. - To provide a comprehensive booking service at a range of clinics across the county of Gloucestershire The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. ### Detailed job description and main responsibilities - Provide non-clinical advice and information on outpatient procedures, appointments and clinic arrangements. Book patient appointments to suit individual needs, making the most effective use of clinic time - To report any safeguarding issues to the appropriate health care professional. - Communicate clearly, often over the telephone, with members of the public where there may be barriers to understanding. - Prepare patient files for clinics every day, accurate filing of results, contact appropriate departments if required. Ensure relevant forms and paperwork are available for the doctor/nurse when required This role is not eligible for sponsorship as per the Government’s UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas To support compliance with UK immigration requirements, all applicants who require a visa to work in the UK must disclose their visa history in full. This includes current and previous sponsors, dates of sponsorship, visa category, and any changes of employment. If you are on a Graduate or Dependant Visa, please disclose the expiry date on your application. Incomplete information may mean we are unable to consider your application ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Ability to communicate effectively in both verbal and written form - Evidence of ability to communicate with all levels of staff and general public - Demonstrate an understanding of confidentiality - Good organisation skills and time-management skills ### Knowledge **Essential** - Computer literate to a high standard **Desirable** - Knowledge of different patient administrative systems ### Experience **Essential** - Experience of reception and administration duties - Experience of working in a customer facing environment (face to face and or the telephone) - Working knowledge of Micosoft Office packages, e.g. Word, Excel, PowerPoint and Outlook - Understanding of confidentiality and data protection **Desirable** - Ability to use patient record systems ### Qualifications **Essential** - Educated to GCSE level (or equivalent) in Maths and English Grade c or above - Educated to NVQ Level 3 in a relevant subject or equivalent level of qualifications or significant previous experience and knowledge ## Documents - [staff benefits - ghc (pdf, 618.3kb)](https://www.healthjobsuk.com/documents?edoc=2522) - [receptionist/telephonist (pdf, 184.7kb)](https://www.healthjobsuk.com/documents?vdoc=10755742) - [using ai in your application (pdf, 95.3kb)](https://www.healthjobsuk.com/documents?edoc=3110) - [additional information for applicants (pdf, 408.6kb)](https://www.healthjobsuk.com/documents?edoc=2656) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.