# Receptionist/Clerical Officer

> NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/receptionistclerical-officer/e206210d-ad43-4930-b835-ff8cbf408d28
- **Markdown:** https://www.jobclerk.com/job/receptionistclerical-officer/e206210d-ad43-4930-b835-ff8cbf408d28.md

## Summary

- **Status:** Live
- **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust
- **Town:** Bristol
- **Region:** South West
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 pa
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (Monday to Friday 9 to 5)
- **Closing date:** 2026-08-04T23:59:00.000Z
- **Posted:** 2026-07-21T11:03:32.475Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/Bristol_NHS_Foundation_Trust/Adult_Audiology/Adult_Audiology-v8119523
- **Application URL:** https://apps.trac.jobs/job-advert/8119523?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.uhbw.nhs.uk

## Job Content

### Job overview

An opportunity has arisen within the Adult Audiology Admin team for a full time Receptionist/Clerical officer.

We support the Patients and Audiologists across ten sites to facilitate the smooth running of the patient journey by ensuring that co-ordinated administrative processes revolve around the patient and their individual needs.

Our clinics run Monday to Friday, the core admin hours 9-5.

### Main duties of the job

Communication:

- To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
- To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

Patient Care:

- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning:

- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
- To keep waiting areas tidy and patient information materials up to date
- To undertake the role’s duties in the case of a major incident in your department   (E.g. the ED Major Incident Process)
- Attend appropriate meetings as required by the role’s line manager

### Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

## Person Specification

### Skills and Abilities

**Essential**

- - Good IT skills including Microsoft packages (E)
- - Ability to work effectively in a busy team, adjust to change and motivate others (E)

### Knowledge and Experience

**Essential**

- - Clerical/administration experience including reception (E)

### Qualifications and Training

**Essential**

- - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths (E)

## Documents

- [new jd (pdf, 800.5kb)](https://www.healthjobsuk.com/documents?vdoc=10470912)
- [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005)
- [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397)
- [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131)
- [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476)
- [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.