# Receptionist/Clerical Officer

> NHS job listing from Job Clerk for Croydon Health Services NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/receptionistclerical-officer/6ffe34ed-c455-4bcb-92e5-9796566a0be4
- **Markdown:** https://www.jobclerk.com/job/receptionistclerical-officer/6ffe34ed-c455-4bcb-92e5-9796566a0be4.md

## Summary

- **Status:** Live
- **Employer:** Croydon Health Services NHS Trust
- **Town:** Thornton Heath
- **Region:** London
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £30,142 per annum (pro rata) incl of HCAS (Outer)
- **Contract type:** Permanent: Dawn Vieyra - Building manager 020 8714 2800
- **Employment type:** Part time - 16 hours per week (Monday & Thursday - 08:30-5pm)
- **Closing date:** 2026-07-15T23:59:00.000Z
- **Posted:** 2026-07-09T15:21:16.565Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Croydon/Croydon_Health_Services_NHS_Trust/Administration/Administration-v8073735
- **Application URL:** https://apps.trac.jobs/job-advert/8073735?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.croydonhealthservices.nhs.uk

## Job Content

### Job overview

Receptionist will provide an efficient, welcoming, professional front line outpatient/switchboard reception service.

The post holder will be required to cover reception and contribute to the smooth running of the base by providing clerical support to the service administrator and other clinical services within the building.

### Main duties of the job

Receptionist will provide an efficient professional front line outpatients and switch board service. This will include administrative duties and completing patient check ins and making future appointments.

As the first point of contact for patients, visitors, contractors and staff, applicants must be able to demonstrate a high standard of customer care combined with the ability to work calmly in a busy environment.

Post holder will be required to record and relay clear accurate messages dealing with both telephone and face to face enquiries.

### Detailed job description and main responsibilities

The reception/clerical team is the first point of contact for patients and members of the public, contractors and staff.  Applicants must be able to demonstrate a high standard of customer care combined with the ability to work calmly in a busy environment.

It is essential that applicants have good written and verbal communication skills as well as excellent organisation and time management skills.

Applicants must be IT literate and able to demonstrate computer skills.

Post holder will be required to record and relay clear accurate messages dealing with both telephone and face to face enquiries.

The ability to prioritise work and respond to enquiries in a professional manner is essential.  Applicants should be able to work unsupervised, using their own initiative.

Good working knowledge of Emis and Cerner databases will be an advantage, however training can be provided if necessary.  Experience in dealing with members of the public is essential.

## Person Specification

### Experience

**Essential**

- Previous office environment experience
- Previous experience in dealing with the public of all ages
- Experience in using office equipment e.g photocopier

**Desirable**

- NHS experience
- Switchboard experience

### Skills and Abilities

**Essential**

- Flexible approach to work
- Able to prioritise work load and manage time
- Good telephone manner and communication skills
- Able to take clear accurate message paying attention to detail
- Effective interpersonal skills
- Ability to uphold confidentiality
- Ability to work as part of a team
- Able to work alone using initiative

**Desirable**

- Car driver
- Interested in developing new skills

### Knowledge & Understanding

**Essential**

- Computer literate
- Typing skills
- Knowledge of clerical procedures and methods of organising work e.g prioritising

**Desirable**

- Working knowledge of Emis & Cerner
- Experience with Windows e.g. Word

### Education and Qualifications

**Essential**

- Good level of education
- Competent spoken & written communication skills
- Legible handwriting

**Desirable**

- Typing Qualification

## Documents

- [broad green advert (pdf, 111.5kb)](https://www.healthjobsuk.com/documents?vdoc=10365174)
- [croydon trust values (pdf, 324.9kb)](https://www.healthjobsuk.com/documents?edoc=2317)
- [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2414)
- [chs dbs policy statement (pdf, 53.0kb)](https://www.healthjobsuk.com/documents?edoc=972)
- [receptionist/clerical officer (pdf, 427.4kb)](https://www.healthjobsuk.com/documents?vdoc=10365173)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.