# Receptionist/Clerical Officer

> NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/receptionistclerical-officer/0050ed71-fda3-45e7-8411-beba921b34ec
- **Markdown:** https://www.jobclerk.com/job/receptionistclerical-officer/0050ed71-fda3-45e7-8411-beba921b34ec.md

## Summary

- **Status:** Live
- **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust
- **Location:** UHBW Bristol Campus
- **Workplace type:** onsite
- **Profession:** Clerical officer
- **Grade:** Band 2
- **Salary:** £25,272 pa pro rata
- **Contract type:** Permanent
- **Employment type:** Part time - 22.5 hours per week (Monday, Thursday and Friday 9 AM - 5 PM)
- **Closing date:** 2026-09-20T22:59:00.000Z
- **Posted:** 2026-09-04T12:33:57.464Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/Bristol_NHS_Foundation_Trust/Radiology_Department_Bristol_Royal_Infirmary/Radiology_Department_Bristol_Royal_Infirmary-v8274214
- **Application URL:** https://apps.trac.jobs/job-advert/8274214?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.uhbw.nhs.uk

## Job Content

### Job overview

Radiology provides services for CT, MRI, US, Nuclear Medicine, Plain film, Interventional Radiology and Fluoroscopy.

The Receptionist role is responsible for attending patient on arrival, making nursing staff aware if needed, checking patient details are correct, dealing with many queries face-to-face and over the phone, liaising with transport for patients plus helping patients with queries they have.

Radiology reception hours are between 8am-8pm on Monday-Friday and 8 am-7 pm on Saturday and Sunday.

You may be asked to work at one of our other sites across the Trust.

### Main duties of the job

Interpersonal and communication skills

To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.

To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

Planning and coordination

To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.

To keep waiting areas tidy and patient information materials up to date.

To undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process).

Attend appropriate meetings as required by the role’s line manager.

### Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Skills and Abilities

**Essential**

- Dealing with the public
- Trust values: Respectful, Supportive, Innovative, Collaborative
- Initiative
- Handling difficult conversations

**Desirable**

- NHS experience
- PAS experience

### Knowledge and Experience

**Essential**

- - Clerical/administration experience including reception (E)
- Confidence to handle difficult conversations with patients, relatives and carers.
- Excellent communication via telephone and Face to face
- Good organisational skills
- Attention to detail
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy

### Qualifications and Training

**Essential**

- - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths (E)

## Documents

- [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005)
- [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397)
- [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131)
- [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476)
- [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667)
- [radiology reception/clerical officer (pdf, 896.5kb)](https://www.healthjobsuk.com/documents?vdoc=10589884)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.