# Receptionist/Clerical Officer - Children's ED

> NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/receptionistclerical-officer-childrens-ed/e7761fe7-a9e8-470a-91e7-035480aeed63
- **Markdown:** https://www.jobclerk.com/job/receptionistclerical-officer-childrens-ed/e7761fe7-a9e8-470a-91e7-035480aeed63.md

## Summary

- **Status:** Live
- **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust
- **Location:** Weston General Hospital
- **Workplace type:** onsite
- **Profession:** Clerical officer
- **Grade:** Band 2
- **Salary:** £25,272 pa pro rata
- **Contract type:** Permanent
- **Employment type:** Part time - 33 hours per week (24/7 roster)
- **Closing date:** 2026-09-21T22:59:00.000Z
- **Posted:** 2026-09-03T14:11:00.614Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/University_Hospitals_Bristol_Weston_NHS_Foundation_Trust/Women_Childrens/Women_Childrens-v8272156
- **Application URL:** https://apps.trac.jobs/job-advert/8272156?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.uhbw.nhs.uk

## Job Content

### Job overview

The post holder will work within the Bristol NHS Foundation Trust and be responsible for providing a welcoming and efficient service as the patient first point of contact with the Emergency Department. This will include greeting and signposting patients and relatives, processing patients using the Care Flow EPR System and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department.

The post holder will be required to work 12 hour shifts including evenings, nights, weekends and Bank Holidays and to participate in a 24/7 roster.

The role is responsible for setting high standards of patient care by enacting the Trust's values at all times.

Previous applicants need not apply.

This vacancy may close earlier than advertised, if a sufficient number of applications are received.

### Main duties of the job

- To register patients on the Careflow EPR clinical system
- Updating patients demographic details when required.
- Issue Cas Cards for the Clinical staff for triaging patients
- Answer reception telephone and deal with any queries
- With discharged paperwork send out discharge letters to GP and Health Visitors.
- Prep notes for scanning
- Scan notes, upload to clinical system and quality check
- Book appointments for plastics clinic and Consultant review clinics.

### Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

### Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Experience

**Essential**

- Previous receptionist experience in a healthcare setting

**Desirable**

- Previous NHS experience

### Personal Qualities

**Essential**

- Excellent/Professional telephone/reception manner
- Flexible Approach to duties
- Able to work under pressure and to meet deadlines whilst maintaining a high stand of customer service and accuracy
- Proven Organisational Skills
- Confidence to manage difficult conversations with patients, relatives and carers
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and part of a team

### Education and Qualifications

**Essential**

- Educated to GCSE grade C or above (or equivalent) in English Language and Maths
- ICT Qualification (e.g. EDCL) including Microsoft Packages

### Knowledge, Skills, and Abilities

**Essential**

- Understanding of administrative and reception duties including filing

## Documents

- [jd (pdf, 469.2kb)](https://www.healthjobsuk.com/documents?vdoc=10587453)
- [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005)
- [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397)
- [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131)
- [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476)
- [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.