# Receptionist/Care Navigator

> NHS job listing from Job Clerk for Primary Care Careers.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/receptionistcare-navigator/71ed9f50-deb1-4931-95e9-2e2c1d5ec746
- **Markdown:** https://www.jobclerk.com/job/receptionistcare-navigator/71ed9f50-deb1-4931-95e9-2e2c1d5ec746.md

## Summary

- **Status:** Live
- **Employer:** Primary Care Careers
- **Location:** 78 East Hill, Colchester, Essex, CO1 2QS, United Kingdom
- **Workplace type:** onsite
- **Profession:** Receptionist
- **Salary:** £13.02
- **Contract type:** Permanent
- **Employment type:** Full-time, Part-time
- **Closing date:** 2026-11-02T23:59:59.999Z
- **Posted:** 2026-10-21T14:39:57.368Z
- **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/M0038-26-0997
- **Application URL:** https://vacancies.eoeprimarycarecareers.nhs.uk/vacancies/30109/receptionist-care-navigator.html
- **Employer website:** https://www.eoeprimarycarecareers.nhs.uk/

## Job Content

### Job summary

Colchester Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a full time or part time basis at our Castle Gardens Site. The hours need to be a minimum of 24 hours per week.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

### Main duties of the job

- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.

### About us

Colchester Medical Practice is a well established group of practices consisting of four GP surgeries and a health and wellbeing hub. We have formed our own PCN within the practices. We serve a population of 43,000 patients.

By working for Colchester Medical Practice, you also see the following benefits:

- NHS Pension Scheme
- The NHS pension scheme is a defined benefits scheme
- Family benefits including an adult dependents pension and children's pension
- Ill health benefits
- 20% employer contribution
- Proper Pay
- Living Wage Foundation Accredited
- Eye-care vouchers
- Health service discounts
- Annual Leave: minimum 28 days FTE

### Details

- Date posted: 21 October 2026
- Pay scheme: Other
- Salary: £13.02 an hour
- Contract: Permanent
- Working pattern: Full-time, Part-time
- Reference number: 30109
- Job locations: 78 East Hill, Colchester, Essex, CO1 2QS, United Kingdom

### Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

## Person Specification

### General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

**Essential**

- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- All applicants should ensure that they live within reasonable commuting distance.

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.