# Receptionist/Care Navigator

> NHS job listing from Job Clerk for Primary Care Careers.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/receptionistcare-navigator/64d94c2e-b55a-4121-a2ea-db36bc66fbf2
- **Markdown:** https://www.jobclerk.com/job/receptionistcare-navigator/64d94c2e-b55a-4121-a2ea-db36bc66fbf2.md

## Summary

- **Status:** Live
- **Employer:** Primary Care Careers
- **Town:** Bury St Edmunds
- **Region:** East of England
- **Country:** England
- **Profession:** Administrative and IT
- **Salary:** £13.03

                    an hour
- **Contract type:** Permanent
- **Employment type:** Part-time
- **Closing date:** 2026-07-24T23:59:00.000Z
- **Posted:** 2026-07-21T15:28:30.819Z
- **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/M0038-26-0693?employerCode=M0038
- **Application URL:** https://vacancies.eoeprimarycarecareers.nhs.uk/vacancies/29821/receptionist-care-navigator.html

## Job Content

### Job summary

Felixstowe Road Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on apart-time basis for 17 hours across 3 days per week.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

### Main duties of the job

The main responsibilities of the role include:

- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.

### About us

We are a friendly GP practice situated on the east side of Ipswich. Our aim is to provide high quality , patient centred care, adhering to a traditional model of general practice, whilst recognising the need to evolve and respond to the new challenges in health and social care.

We have just over 10,000 patients supported by a team of 7 GPs, 4 practice nurses and 3 healthcare assistants along side various PCN staff that are working for the practice. We are a training practice and currently have 2 GP registrars training at the practice.

Benefits include:

- NHS pension scheme
- Uniform provided
- On site parking

### Details

- Date posted: 21 July 2026
- Pay scheme: Other
- Salary: £13.03 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: 29821
- Job locations: 235 Felixstowe Rd, Ipswich, Suffolk, IP3 9BN, United Kingdom

### Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

## Person Specification

### General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

**Essential**

- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- All applicants should ensure that they live within reasonable commuting distance.

## Documents

- [JD CareNav FRMP (DOC, 49 KB)](document:2998346)

## Agent Notes

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- Use the canonical HTML URL for user-facing references.
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