# Receptionist/Administrator

> NHS job listing from Job Clerk for Chesterfield Royal Hospital NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/receptionistadministrator/ddb36f57-8436-42cf-84ac-5826dd17a131
- **Markdown:** https://www.jobclerk.com/job/receptionistadministrator/ddb36f57-8436-42cf-84ac-5826dd17a131.md

## Summary

- **Status:** Archived / closed
- **Employer:** Chesterfield Royal Hospital NHS Foundation Trust
- **Location:** Chesterfield Royal Hospital
- **Workplace type:** onsite
- **Profession:** Receptionist
- **Salary:** £24,853.00 per annum pro rata
- **Contract type:** 9 months (Fixed term maternity cover)
- **Employment type:** Part time - 16 hours per week (Various)
- **Closing date:** 2026-09-18T22:59:00.000Z
- **Posted:** 2026-09-10T09:21:19.965Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Derbyshire/Clay_Cross/Chesterfield_Royal_Hospital_NHS_Foundation_Trust/Admin_Clerical/Admin_Clerical-v8222683
- **Employer website:** https://www.chesterfieldroyal.nhs.uk

## Job Content

### Job overview

An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic part-time Receptionist/Administrator to work within in our busy medical practice based at our Clay Cross Practice.

- 1 x 16 hours temporary 9 months maternity cove

The successful candidate should have:

- GCSE in Maths & English grade C or above.
- Basic IT skills.
- Experience of working with the public, preferably in a reception environment.
- Understand basic office procedures with some knowledge of SystmOne.

### Main duties of the job

- Ensuring reception is manned at all times
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional,
- All reception administration is processed in a timely manner
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with Practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
- Clearing and re-stock consulting rooms as required.
- Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.
- Monitoring of stationery and other supplies.
- Dealing with clinical waste (including removal to designated area
- Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

### Detailed job description and main responsibilities

To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.

## Person Specification

### Experience

**Essential**

- Working with the public.
- Understanding of back office functions

**Desirable**

- Telephone call handling experience
- Understanding of patient confidentiality and iGPR

### Personal Attributes

**Essential**

- Adaptable to change.
- Friendly but professional approach.
- Good time management.
- A willingness to strive for excellence and train in all aspects of the team
- Flexible approach to cross site working.

### Skills and Knowledge

**Essential**

- Good team working skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
- Understanding of Subject Access Requests and other types of from patients and / or outside agencies.
- Understanding of referral process for patients from primary to secondary care.
- Clear communication skills.

**Desirable**

- Understanding the issues around safeguarding and patient confidentiality
- GDPR knowledge
- Knowledge of searches within SystmOne .
- Ability to action team tasks.
- Knowledge of appointment process.
- Use of SMS systems.
- Use of admin email.

### Qualifications and Training

**Essential**

- GCSE in Maths & English Grade C or above
- ECDL or equivalent

**Desirable**

- NVQ or equivalent in Customer Care
- Formal training in a public facing environment
- Knowledge of GP computer systems, preferably SystmOne

## Documents

- [applicant guidance (pdf, 231.5kb)](https://www.healthjobsuk.com/documents?edoc=2457)
- [our full people plan (pdf, 1.3mb)](https://www.healthjobsuk.com/documents?edoc=2756)
- [hello my name is....... (pdf, 113.9kb)](https://www.healthjobsuk.com/documents?edoc=2459)
- [together as one - our strategy (pdf, 737.7kb)](https://www.healthjobsuk.com/documents?edoc=2377)
- [job description and person spec (pdf, 576.5kb)](https://www.healthjobsuk.com/documents?vdoc=10603363)
- [guidance for applying for a post (pdf, 228.3kb)](https://www.healthjobsuk.com/documents?vdoc=10531520)
- [welcome to our proud to care team (pdf, 618.6kb)](https://www.healthjobsuk.com/documents?edoc=2453)
- [together as one - proud to care values (pdf, 547.6kb)](https://www.healthjobsuk.com/documents?edoc=2378)

## Agent Notes

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