# Receptionist/Administrator, Cardiology > NHS job listing from Job Clerk for Ashford and St. Peter's Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionistadministrator-cardiology/0694dd3b-b643-48c6-b2d5-14b00315aa6d - **Markdown:** https://www.jobclerk.com/job/receptionistadministrator-cardiology/0694dd3b-b643-48c6-b2d5-14b00315aa6d.md ## Summary - **Status:** Live - **Employer:** Ashford and St. Peter's Hospitals NHS Foundation Trust - **Town:** Chertsey - **Region:** South East - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £27,106 - £28,850 pa inc. HCAS - **Contract type:** Permanent: work cross-site St Peters, Ashford (Middlesex) and Woking CDC - **Employment type:** Full time - 37.5 hours per week (work cross-site St Peters, Ashford (Middlesex) and Woking CDC) - **Closing date:** 2026-06-28T08:00:00.000Z - **Posted:** 2026-06-01T14:18:58.644Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Surrey/Chertsey/Ashford_St_Peters_Hospitals_NHS_Foundation_Trust/Cardiology/Cardiology-v8049457 - **Application URL:** https://apps.trac.jobs/job-advert/8049457?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ashfordstpeters.nhs.uk ## Job Content ### Job overview - To act as the first point of contact for all Patients and Visitors to the Cardiology department. - To provide administrative support for the clinical staff. - To ensure that patients’ request forms are available and correctly prepared for diagnostic tests and pacing clinics - To book all clinical appointments as appropriate and ensure correct patient and test details are entered onto the booking system. - To maintain patient confidentiality at all times. ### Main duties of the job - To act as the first point of contact for all Patients and Visitors to the Cardiology department. - To provide administrative support for the clinical staff including scanning of historical reports to Evolve - To ensure that patients’ request forms are available and correctly prepared for diagnostic tests and pacing clinics - To book all clinical appointments as appropriate and ensure correct patient and test details are entered onto the booking system. - To maintain patient confidentiality at all times. ### Detailed job description and main responsibilities Clerical Duties and Responsibilities: - To provide administrative support for the clinical staff including scanning of historical reports to Evolve - To act as a first point of contact to all patients, relatives, and healthcare colleagues visiting the department, ensuring that they are dealt with in a professional, appropriate, courteous, calm, and sympathetic manner. - To deal appropriately and courteously with telephone enquiries from patients, relatives, GPs, and other healthcare colleagues. - Ensure that effective communication within the Trust and between Hospital sites, GPs, and patients, are maintained. - To be competent with the use of the Cerner / after training in accordance with required departmental standards of work. - To ensure that patient details on Cerner /Prism are correct on arrival to the department in order to maintain robust patient records. - To deal with incoming and outgoing correspondence, filing, and photocopying in a timely manner. - To alert clinical staff to any patient delays or concerns about a patient’s presenting condition. - To highlight incorrect/incomplete request forms to appropriate staff members and return in a timely manner for resubmission by the appropriate ward/doctor. - To resolve data errors in liaison with clinical staff and highlight areas of poor quality data to improve the quality of the data recorded. - To retrieve and file medical records and pacing notes and ensure that they are correctly tracked to the department. - To retrieve investigation reports relating to enquiries from secretaries, clinical staff, and/or consultants. - To use initiative and judgement when problems and complaints arise taking the necessary action to resolve the issue and/or refer to senior staff members. - To manage own workload and prioritise as necessary. - To work flexibly and as part of a team, covering colleagues for annual leave and sickness, and assist with the training of new and/or temporary staff in terms of support and advice. - Identify equipment faults and directly resolve fault issues by reporting them in a timely manner. - To ensure all patients receive appropriate and individualised care. Personnel: 4 - To conduct self in a professional manner. - To achieve good morale with open communication between all levels of staff and disciplines. - To contribute to and actively participate in the correct reporting and handling of incidents and - accidents Educational: - To ensure that own mandatory training is up to date according to Trust guidelines. - To actively participate and commit to maintaining own personal professional development, identifying educational and training needs in conjunction with the Operational Manager & Principal Cardiac Physiologist ## Job Details To act as the first point of contact for all Patients and Visitors to the Cardiology department. - To provide administrative support for the clinical staff. - To ensure that patients’ request forms are available and correctly prepared for diagnostic tests and pacing clinics - To book all clinical appointments as appropriate and ensure correct patient and test details are entered onto the booking system. - To maintain patient confidentiality at all times. ## Job Description To act as the first point of contact for all Patients and Visitors to the Cardiology department. - To provide administrative support for the clinical staff including scanning of historical reports to Evolve - To ensure that patients’ request forms are available and correctly prepared for diagnostic tests and pacing clinics - To book all clinical appointments as appropriate and ensure correct patient and test details are entered onto the booking system. - To maintain patient confidentiality at all times. ## Responsibilities Clerical Duties and Responsibilities: To provide administrative support for the clinical staff including scanning of historical reports to Evolve - To act as a first point of contact to all patients, relatives, and healthcare colleagues visiting the department, ensuring that they are dealt with in a professional, appropriate, courteous, calm, and sympathetic manner. - To deal appropriately and courteously with telephone enquiries from patients, relatives, GPs, and other healthcare colleagues. - Ensure that effective communication within the Trust and between Hospital sites, GPs, and patients, are maintained. - To be competent with the use of the Cerner / after training in accordance with required departmental standards of work. - To ensure that patient details on Cerner /Prism are correct on arrival to the department in order to maintain robust patient records. - To deal with incoming and outgoing correspondence, filing, and photocopying in a timely manner. - To alert clinical staff to any patient delays or concerns about a patient’s presenting condition. - To highlight incorrect/incomplete request forms to appropriate staff members and return in a timely manner for resubmission by the appropriate ward/doctor. - To resolve data errors in liaison with clinical staff and highlight areas of poor quality data to improve the quality of the data recorded. - To retrieve and file medical records and pacing notes and ensure that they are correctly tracked to the department. - To retrieve investigation reports relating to enquiries from secretaries, clinical staff, and/or consultants. - To use initiative and judgement when problems and complaints arise taking the necessary action to resolve the issue and/or refer to senior staff members. - To manage own workload and prioritise as necessary. - To work flexibly and as part of a team, covering colleagues for annual leave and sickness, and assist with the training of new and/or temporary staff in terms of support and advice. - Identify equipment faults and directly resolve fault issues by reporting them in a timely manner. - To ensure all patients receive appropriate and individualised care. Personnel: 4 - To conduct self in a professional manner. - To achieve good morale with open communication between all levels of staff and disciplines. - To contribute to and actively participate in the correct reporting and handling of incidents and - accidents Educational: - To ensure that own mandatory training is up to date according to Trust guidelines. - To actively participate and commit to maintaining own personal professional development, identifying educational and training needs in conjunction with the Operational Manager & Principal Cardiac Physiologist ## Person Specification ### Knowledge and Skills **Essential** - - Understanding of data protection - - Ability to work independently - - Experience of working with Microsoft Office and Windows - - Effective time management skills - - Good written and verbal communication skills: excellent English - Able to do filing, scanning and carry some files **Desirable** - - Ability to work extended hours - - Knowledge of the six-week diagnostic waiting list targets - - Knowledge of Hospital information systems ### Qualifications and Experience **Essential** - - English GCSE Grade C or equivalent - - Computer literate with Microsoft Office (Word, Excel), internet - - IT skills/keyboard skills - - Minimum of two years administration experience - - Experience of working in a busy office with conflicting demands **Desirable** - - Literate with Cerner / Solus - - Typing (or equivalent qualification) ## Documents - [job description (pdf, 407.3kb)](https://www.healthjobsuk.com/documents?vdoc=10338621) - [person specification (pdf, 344.7kb)](https://www.healthjobsuk.com/documents?vdoc=10338622) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.