Receptionist/Administrator, Cardiology

Job overview

• To act as the first point of contact for all Patients and Visitors to the Cardiology department. • To provide administrative support for the clinical staff. • To ensure that patients’ request forms are available and correctly prepared for diagnostic tests and pacing clinics • To book all clinical appointments as appropriate and ensure correct patient and test details are entered onto the booking system. • To maintain patient confidentiality at all times.

Main duties of the job

• To act as the first point of contact for all Patients and Visitors to the Cardiology department. • To provide administrative support for the clinical staff including scanning of historical reports to Evolve • To ensure that patients’ request forms are available and correctly prepared for diagnostic tests and pacing clinics • To book all clinical appointments as appropriate and ensure correct patient and test details are entered onto the booking system. • To maintain patient confidentiality at all times.

Detailed job description and main responsibilities

Clerical Duties and Responsibilities:

• To provide administrative support for the clinical staff including scanning of historical reports to Evolve • To act as a first point of contact to all patients, relatives, and healthcare colleagues visiting the department, ensuring that they are dealt with in a professional, appropriate, courteous, calm, and sympathetic manner. • To deal appropriately and courteously with telephone enquiries from patients, relatives, GPs, and other healthcare colleagues. • Ensure that effective communication within the Trust and between Hospital sites, GPs, and patients, are maintained. • To be competent with the use of the Cerner / after training in accordance with required departmental standards of work. • To ensure that patient details on Cerner /Prism are correct on arrival to the department in order to maintain robust patient records. • To deal with incoming and outgoing correspondence, filing, and photocopying in a timely manner. • To alert clinical staff to any patient delays or concerns about a patient’s presenting condition. • To highlight incorrect/incomplete request forms to appropriate staff members and return in a timely manner for resubmission by the appropriate ward/doctor. • To resolve data errors in liaison with clinical staff and highlight areas of poor quality data to improve the quality of the data recorded. • To retrieve and file medical records and pacing notes and ensure that they are correctly tracked to the department. • To retrieve investigation reports relating to enquiries from secretaries, clinical staff, and/or consultants. • To use initiative and judgement when problems and complaints arise taking the necessary action to resolve the issue and/or refer to senior staff members. • To manage own workload and prioritise as necessary. • To work flexibly and as part of a team, covering colleagues for annual leave and sickness, and assist with the training of new and/or temporary staff in terms of support and advice. • Identify equipment faults and directly resolve fault issues by reporting them in a timely manner. • To ensure all patients receive appropriate and individualised care. Personnel: 4 • To conduct self in a professional manner. • To achieve good morale with open communication between all levels of staff and disciplines. • To contribute to and actively participate in the correct reporting and handling of incidents and • accidents Educational: • To ensure that own mandatory training is up to date according to Trust guidelines. • To actively participate and commit to maintaining own personal professional development, identifying educational and training needs in conjunction with the Operational Manager & Principal Cardiac Physiologist