# Receptionist/Admin Assistant > NHS job listing from Job Clerk for Gloucestershire Health & Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionistadmin-assistant/a6504c24-6db8-4d4e-87b3-e462b664e346 - **Markdown:** https://www.jobclerk.com/job/receptionistadmin-assistant/a6504c24-6db8-4d4e-87b3-e462b664e346.md ## Summary - **Status:** Live - **Employer:** Gloucestershire Health & Care NHS Foundation Trust - **Town:** Gloucester - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-26T23:59:00.000Z - **Posted:** 2026-07-10T14:31:08.468Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Gloucestershire/Cheltenham/Gloucestershire_Health_Care_NHS_Foundation_Trust/Administration/Administration-v8148415 - **Application URL:** https://apps.trac.jobs/job-advert/8148415?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ghc.nhs.uk ## Job Content ### Job overview - To provide a reception and switchboard service to all visitors, staff and callers, maintaining an efficient, professional and friendly service - To develop a knowledge of the range of Child and Adolescent Service (CAMHS) in order to locate colleagues and direct calls with minimum delay. - To support the manager and the administrative team with general administrative functions as required. - To project the professional image of the business through demonstrating excellent customer care in all activities. ### Main duties of the job - Meet young people, relatives, and visitors in a friendly and professional manner, assisting them with enquiries and directing or escorting them to their destination as required - To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols - Accurate message-taking and timely distribution. - To deal with all incoming and outgoing correspondence (paper and electronic), date stamping and ensuring incoming post is distributed - To be competent in the use of the photocopier and other office equipmentMaintaining adequate supplies of forms and paperwork used within the Unit. - To process new files and maintain clients notes and records as appropriate using current Patient Administrative Systems Maintain building/staff information in support of the Site Responsible Officer. - To manage electronic room booking system for the Unit. - To keep the reception / waiting areas tidy and ensure notice boards are up to date i.e. by removing out of date information and any damaged or soiled items - To provide cover for other administrative staff in their absence or as required by the administration manager - To ensure that statutory/mandatory training compliance is maintained - To undertake any other duties as and when required - Acts in ways that support the Trust’s values and ethos, being aware of equality and diversity. Treat everyone with whom you come into contact with dignity and respect - To work constructively and flexibly with colleagues. ### Detailed job description and main responsibilities JOB PURPOSE - To provide a reception and switchboard service to all visitors, staff and callers, maintaining an efficient, professional and friendly service. - To develop a knowledge of the range of Child and Adolescent Service (CAMHS) in order to locate colleagues and direct calls with minimum delay. - To support the manager and the administrative team with general administrative functions as required. - To project the professional image of the business through demonstrating excellent customer care in all activities. DIMENSIONS - First point of contact for CAMHS for young people, carers, staff and people external to the Trust, either face-to-face or by telephone or email. - To work flexibly to  support the  administrative work of service when required. CORE KEY RESPONSIBILITIES - Meet young people, relatives, and visitors in a friendly and professional manner, assisting them with enquiries and directing or escorting them to their destination as required - To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols - Accurate message-taking and timely distribution. - To deal with all incoming and outgoing correspondence (paper and electronic), date stamping and ensuring incoming post is distributed - To be competent in the use of the photocopier and other office equipment - Maintaining adequate supplies of forms and paperwork used within the Unit. - To process new files and maintain clients notes and records as appropriate using current Patient Administrative Systems - Maintain building/staff information in support of the Site Responsible Officer. - To manage electronic room booking system for the Unit. - To keep the reception / waiting areas tidy and ensure notice boards are up to date i.e. by removing out of date information and any damaged or soiled items - To provide cover for other administrative staff in their absence or as required by the administration manager - To ensure that statutory/mandatory training compliance is maintained - To undertake any other duties as and when required - Acts in ways that support the Trust’s values and ethos, being aware of equality and diversity. Treat everyone with whom you come into contact with dignity and respect - To work constructively and flexibly with colleagues. SPECIFIC KEY RESPONSIBILITIES - To immediately inform the Administrative Manager/Deputy/Lead Administrator of any issues affecting service delivery. Order stationery and other routine items using a web-based system. COMMUNICATIONS AND WORKING RELATIONSHIPS - Communicating and working with those concerned with the care of the service-user whilst maintaining confidentiality within the relevant guidance and legislation. This includes:  o    the Service User who may have difficulty / inability to communicate due to sensory impairment and / or their mental health state and / or where English is not the first language. o    Multi-Disciplinary Team, Carers, GPs, Social Services, Housing Agencies, Benefit Agencies, Advocacy Service and Voluntary Sector o    With potentially complex, sensitive or confidential enquiries from patients, staff and the public. o    With internal Trust Staff and colleagues ## Person Specification ### Experience **Essential** - Proven experience of working with direct (telephone and in person) contact with patients//clients/customers **Desirable** - Diary management ### Qualifications **Essential** - GCSE level grade C education or equivalent - Good literacy and numeracy skills **Desirable** - NVQ Level 2 in administration or equivalent. ## Documents - [jdps (pdf, 528.6kb)](https://www.healthjobsuk.com/documents?vdoc=10447843) - [staff benefits - ghc (pdf, 618.3kb)](https://www.healthjobsuk.com/documents?edoc=2522) - [additional information for applicants (pdf, 408.6kb)](https://www.healthjobsuk.com/documents?edoc=2656) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.