# Receptionist > NHS job listing from Job Clerk for Derbyshire Community Health Services NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist/92d2f2cc-7ac8-4e39-b62e-1938f9c073fb - **Markdown:** https://www.jobclerk.com/job/receptionist/92d2f2cc-7ac8-4e39-b62e-1938f9c073fb.md ## Summary - **Status:** Live - **Employer:** Derbyshire Community Health Services NHS Foundation Trust - **Location:** St Lawrence Road Surgery - **Workplace type:** onsite - **Profession:** Receptionist - **Salary:** £25272.00 - **Contract type:** Permanent - **Employment type:** Part time - 13 hours per week (Thursday and Friday 9am to 4.30pm including 1 hour lunch break) - **Closing date:** 2026-10-12T22:59:00.000Z - **Posted:** 2026-09-28T08:36:43.652Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8289283 - **Application URL:** https://apps.trac.jobs/job-advert/8289283?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.dchs.nhs.uk ## Job Content ### Job overview Responsible for a busy reception area, liaising with members of the general public, services and departments and external organisations, both face to face and over the phone. - Provide a friendly, helpful and professional service at all times. - Ensure that public areas are kept clean and tidy. - Provide comprehensive reception clerical and administrative duties, e.g. cash handling, banking, ordering stationery and supplies, receiving and distribution of incoming mail and parcel, franking and posting outgoing mail, answering all telephone queries and forwarding calls to appropriate services. - Supporting the administrative service to clinical services including Podiatry and Physiotherapy, e.g. registering patients; booking appointments both by telephone and at reception; monitoring waiting lists, liaising with clinical teams. - To provide sickness and absence cover at other Clinics/Health Centres when required. ### Main duties of the job Provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service. Ensuring all patients are booked into appointments correctly and directing them appropriately on arrival. Provide administrative support around waiting list for Podiatry patients as advised by the Podiatry team e.g registering new patients, appointment cancellation, and re-arrangement - Advise podiatry leads of capacity and demand on - Support the monitoring, coordination of domiciliary lists - Provide administrative support to Physiotherapy services around appointment registering new patients, appointment cancellation, appointment re-arrangement - Escalate any urgent patient matters immediately to relevant clinical services. Monitor franking machine, downloading funds as required· Monitor and maintain self-check-in screens, reporting any faults· Manage and monitor the telephone answering service - Receipt all incoming mail and organise distribution. Answer patient queries and signpost to appropriate local services.· Contact EMAS on the non pick-up of patients - Report and escalate site maintenance issues. - Support an efficient room booking service, ensuring rooms are not double booked - Printing/Photocopying· Maintain site emergency equipment as per Policy· When on duty to act as a Fire Warden· To provide cover for colleagues’ absence at base and other sites within the area. ### Detailed job description and main responsibilities PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account ### Applicant requirements This post will require a submission for Disclosure to be made to check for any unspent criminal convictions. ## Person Specification ### Education **Essential** - English & Math GCSE C or equivalent experience - IT qualification and experience **Desirable** - Customer care qualification ### Experience **Essential** - Microsoft packages Excel, Word, PowerPoint - Understanding of confidentiality - Previous customer service experience **Desirable** - Knowledge of System One ### Skills and attributes **Essential** - Excellent communication and interpersonal skills - Ability to work on own initiative and as part of a team - Flexibility of working pattern - Ability to train and mentor colleagues ### Aptitude and personal qualities **Essential** - Calm and professional - Friendly and approachable - Willing and eager to learn - Ability to travel to other sites ## Documents - [ifm receptionist (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?vdoc=10607957) - [application guidance (pdf, 248.4kb)](https://www.healthjobsuk.com/documents?edoc=2565) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.