# Receptionist > NHS job listing from Job Clerk for Dorset Healthcare University NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist/882837cc-30eb-4699-95aa-299372a82f51 - **Markdown:** https://www.jobclerk.com/job/receptionist/882837cc-30eb-4699-95aa-299372a82f51.md ## Summary - **Status:** Live - **Employer:** Dorset Healthcare University NHS Foundation Trust - **Location:** St Ann's Hospital - **Workplace type:** onsite - **Profession:** Receptionist - **Grade:** Band 2 - **Salary:** £10,108 p.a. - **Contract type:** Permanent - **Employment type:** 15 hours per week (Part time - 15 hours per week (Mondays and Wednesdays 0830 to 1700 inc. 1 hour lunch break each day)) - **Closing date:** 2026-09-16T22:59:00.000Z - **Posted:** 2026-09-02T15:42:23.685Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Dorset/Poole/Dorset_HealthCare_University_NHS_Foundation_Trust/Outpatients/Outpatients-v8269466 - **Application URL:** https://apps.trac.jobs/job-advert/8269466?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.dorsethealthcare.nhs.uk ## Job Content ### Job overview We are looking to appoint a reliable and motivated receptionist to join our dedicated administration team to support the services operating from Poole Community Health Clinic - Poole CAMHS, Community Acquired Brain Injury Service, Dorset Pain Management Service and PSALT. The successful applicant will work as part of a small team, supporting clinical staff and will act as the first point of contact between patients, relatives and clinical staff, whilst maintaining confidentiality to ensure the department always runs efficiently. This is a part time post of 15 hours per week . Applicants must have excellent organisational and communication skills, be able to work under pressure yet remain calm, polite and professional at all times. You will have the ability to deal with varied administrative duties, IT systems and changing priorities. Excellent customer service skills are essential. You will be pleasant and approachable and able to manage your workload effectively. ### Main duties of the job You will provide information to patients, staff, carers & relatives relating to appointments, patient care, and meetings, verbally by telephone, face to face or written in a tactful and courteous manner often requiring non-clinical advice involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality. You will liaise with members of the public in their dealings with the teams/services, some of whom may prove at times to be distressed, challenging, or aggressive in manner. You will liaise with other members of the teams to organise and deliver a safe and efficient office system to support sound patient care, consistent with good clinical governance guidelines, whilst helping the teams to achieve targets and complete timely returns of information. Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position. ### Detailed job description and main responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net ## Person Specification ### ADDITIONAL REQUIREMENTS **Essential** - Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively **Desirable** - To be adaptive and flexible when undertaking new challenges ### JOB SPECIFIC EXPERIENCE **Essential** - Administrative and good keyboard skills **Desirable** - Experience of working with the NHS - Experience of working within an office environment ### PERSONAL QUALITIES/ATTRIBUTES **Essential** - Good team working and communication - Ability to interact with patients and visitors in a professional manner - Ability to work under pressure and maintain a positive outlook **Desirable** - Ability to think creatively and problem solve ### KNOWLEDGE, SKILLS AND TRAINING **Essential** - Educated to GCSE level or equivalent experience - To show understanding of patient confidentiality - Well developed skills in communicating effectively with clients and other professionals within and outside the NHS **Desirable** - Knowledge of NHS organisation and protocols ## Documents - [dbs information (pdf, 22.9kb)](https://www.healthjobsuk.com/documents?edoc=2340) - [staff benefits leaflet (pdf, 316.1kb)](https://www.healthjobsuk.com/documents?edoc=695) - [pay scales from 1 april 2025 (pdf, 44.6kb)](https://www.healthjobsuk.com/documents?edoc=1941) - [applications recruitment flowchart (pdf, 434.1kb)](https://www.healthjobsuk.com/documents?edoc=866) - [152-m200.26 - receptionist, band 2 - jd&ps (pdf, 433.3kb)](https://www.healthjobsuk.com/documents?vdoc=10584332) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.