# Receptionist > NHS job listing from Job Clerk for South West London and St George's Mental Health Trust NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist/48bc7bcd-4154-4bb0-8f80-5a40900f822e - **Markdown:** https://www.jobclerk.com/job/receptionist/48bc7bcd-4154-4bb0-8f80-5a40900f822e.md ## Summary - **Status:** Live - **Employer:** South West London and St George's Mental Health Trust NHS Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-29T23:59:00.000Z - **Posted:** 2026-07-24T08:34:54.840Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/South_West_London_St_Georges_Mental_Health_NHS_Trust/Forensic_Services/Forensic_Services-v8173486 - **Application URL:** https://apps.trac.jobs/job-advert/8173486?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.swlstg.nhs.uk ## Job Content ### Job overview We are looking for an individual who is innovative, positive and capable of providing challenge to the status quo in the interest of service and workforce development. The role will require an individual who is passionate about providing the highest standard of care to our service users whilst understanding and maintaining physical security. They will be a highly skilled and well-motivated individual with considerable experience of working in a dynamic secure mental health service. ### Main duties of the job The post holder is expected be first point of contact for patients, visitors and staff entering the Low and Medium Secure Service. The post holder is expected to ensure that all entering the Low and Medium Secure Service are complying with Trust and Forensic service polices. To provide a reception service to all users, visitors and staff which comprises of switchboard duties, checking identification, sorting mail, issuing/receiving keys and monitoring attendances in order to ensure the smooth operation of the unit. To deal with any queries and always give information and directions in a polite manner. ### Detailed job description and main responsibilities - To operate the electronic switchboard ensuring that all telephone enquiries to the service are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person. - To ensure that all patients and visitors are received in a courteous and efficient manner and escorted accordingly. This will include checking identification, issuing keys, passes and alarms to all staff entering the building and recording arrival/departure times. - To provide administrative and secretarial support to colleagues ensuring that all correspondence and documents are accurately and efficiently typed and dispatched according to priority. - To be responsible for checking all ward incident books are up to date in line with Trust policy and report any gaps in reporting to the Forensic Security Liaison Lead - To inform the wards of all visitors to the unit and arrange for them to be escorted as appropriate. - To issue keys to new staff after security induction has taken place and forms duly signed off. - To maintain a booking system of all keys loaned to specific personnel within the department. - To undertake key audits at the beginning and end of each day taking appropriate action for any keys unaccounted for. - To be responsible for carrying out an audit check of all maintenance tools brought on to the unit. - To update and maintain the security system logbook, including the addition and deletion of new members of staff to the database. - To assist the Security Liaison Manager by collating data where necessary. - To ensure the patients leave book, has been completed and duly signed by the nursing staff before releasing airlock security mechanisms. - To book transport on behalf of all departments within the clinic. - To respond immediately to emergency calls according to unit procedure which includes radioing all wards immediately on fire alarm activation. - To monitor, respond and implement all security/safety procedures, including contacting emergency services and senior staff as necessary. ## Person Specification ### Experience **Essential** - Demonstrable experience of administrative & secretarial work - Experience of working in a reception or helpdesk environment providing front line support to customers - Experience of using an electronic switchboard **Desirable** - Experience of working in a health care or forensic setting - Experience of handling telephone calls from distressed individuals ### Knowledge & Skills **Essential** - Intermediate IT skills to include knowledge of Microsoft packages for example, Word, Outlook - Working knowledge of confidentiality standards/guidelines relating to working with vulnerable adults - Excellent customer service skills - Ability to provide clear and concise information and instruction to all visitors and staff in respect of security procedures - Ability to follow strict security procedures and policies **Desirable** - Understanding of MSU Best Practice Guidance ### Training and Qualifications **Essential** - NVQ Business Administration level 2 or willingness to work towards achieving it - GCSE English or equivalent **Desirable** - Evidence of continuing education ## Documents - [trust values (pdf, 785.9kb)](https://www.healthjobsuk.com/documents?edoc=2069) - [staff benefits (pdf, 239.9kb)](https://www.healthjobsuk.com/documents?edoc=2318) - [swlstg diversity (pdf, 1.6mb)](https://www.healthjobsuk.com/documents?edoc=2314) - [swlstg privacy notice (pdf, 106.6kb)](https://www.healthjobsuk.com/documents?edoc=2510) - [dbs information for candidates (pdf, 109.0kb)](https://www.healthjobsuk.com/documents?edoc=627) - [anti racism values into actions (pdf, 815.0kb)](https://www.healthjobsuk.com/documents?edoc=2865) - [job description & person specification (pdf, 168.4kb)](https://www.healthjobsuk.com/documents?vdoc=10475968) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.