# Receptionist > NHS job listing from Job Clerk for University Hospitals of Derby and Burton NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist/43d66c8a-0ffd-4b79-9cd0-a26114a0532d - **Markdown:** https://www.jobclerk.com/job/receptionist/43d66c8a-0ffd-4b79-9cd0-a26114a0532d.md ## Summary - **Status:** Live - **Employer:** University Hospitals of Derby and Burton NHS Foundation Trust - **Town:** Derby - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** 12 months (12 month Fixed Term / Secondment) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-11T23:59:00.000Z - **Posted:** 2026-06-04T23:03:55.606Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Derbyshire/BurtonOnTrent/University_Hospitals_Derby_Burton_NHS_Foundation_Trust/Urology/Urology-v8023299 - **Application URL:** https://apps.trac.jobs/job-advert/8023299?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhdb.nhs.uk ## Job Content ### Job overview We are looking to appoint an efficient and enthusiastic receptionist to join our Urology team.   You would be responsible for greeting patients and visitors to our busy Urology clinics as well as duties such as dealing with telephone queries and providing some administrative support to our nursing team.  You should be patient focused with excellent customer service skills.  You will be expected to provide comprehensive clerical and administrative support to the department. This is a fixed term post for 12 months. ### Main duties of the job Provide an effective face to face/telephone reception service e to support the delivery of an efficient patient service. Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system. To use patient administration system and other Trust Applications required supporting the patient’s pathway. Duties include checking and updating patient lists and using IT systems to accurately log all admissions, transfers and discharges. Arrange outpatient clinic appointments for patients where necessary. When appropriate arrange ambulance transport for patients. Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients and their relatives Complete administration tasks, and undertake any typing as required, e.g Diagnostic reports ensuring continuity of service is maintained – including filing, photocopying, fault reporting,  GP and clinic letters, arrangement of patient follow up appointments, ensuring tests/investigations are correctly completed. Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion. Administration support for Sister/Nurse-in-Charge/Senior Clinician Order and maintain ward supplies as necessary and in accordance with Trust policies. Closing date: 11 June 2026 Interview date: 26 June 2026 ### Detailed job description and main responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below). ## Job Details We are looking to appoint an efficient and enthusiastic receptionist to join our Urology team. You would be responsible for greeting patients and visitors to our busy Urology clinics as well as duties such as dealing with telephone queries and providing some administrative support to our nursing team. You should be patient focused with excellent customer service skills. You will be expected to provide comprehensive clerical and administrative support to the department. This is a fixed term post for 12 months. ## Job Description Provide an effective face to face/telephone reception service e to support the delivery of an efficient patient service. Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system. To use patient administration system and other Trust Applications required supporting the patient’s pathway. Duties include checking and updating patient lists and using IT systems to accurately log all admissions, transfers and discharges. Arrange outpatient clinic appointments for patients where necessary. When appropriate arrange ambulance transport for patients. Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients and their relatives Complete administration tasks, and undertake any typing as required, e.g Diagnostic reports ensuring continuity of service is maintained – including filing, photocopying, fault reporting, GP and clinic letters, arrangement of patient follow up appointments, ensuring tests/investigations are correctly completed. Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion. Administration support for Sister/Nurse-in-Charge/Senior Clinician Order and maintain ward supplies as necessary and in accordance with Trust policies. Closing date: 11 June 2026 Interview date: 26 June 2026 ## Responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below). ## Person Specification ### Skills and Ability **Essential** - Evidence of organisational skills - Evidence of keyboard skills ### Experience and Knowledge **Essential** - Understanding of range of administrative procedures - Knowledge of waiting list procedures in line with local and national targets **Desirable** - Experience of working in a customer facing role ### Communication and Interpersonal skills **Essential** - Evidence of dealing with queries face to face or over the phone - Evidence of customer care skills - Evidence of supporting colleagues ### Education, Training and Qualifications **Essential** - GCSE English or equivalent - IT literacy **Desirable** - NVQ 2 in Customer service or equivalent knowledge and skills ## Documents - [receptionist (pdf, 976.7kb)](https://www.healthjobsuk.com/documents?vdoc=10309930) - [positive action statement (pdf, 3.7mb)](https://www.healthjobsuk.com/documents?ddoc=1946) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.