# Receptionist > NHS job listing from Job Clerk for Mersey Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist/3cd7c1da-cbc7-4a67-8587-7103f4d994f2 - **Markdown:** https://www.jobclerk.com/job/receptionist/3cd7c1da-cbc7-4a67-8587-7103f4d994f2.md ## Summary - **Status:** Live - **Employer:** Mersey Care NHS Foundation Trust - **Town:** Prescot - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Permanent: Monday to Friday 9am until 5pm - **Employment type:** Full time - 37.5 hours per week (9am to 5pm, Monday to Friday) - **Closing date:** 2026-08-04T23:59:00.000Z - **Posted:** 2026-08-03T00:01:57.897Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Mersey_Care_NHS_Foundation_Trust/Administration_Clerical/Administration_Clerical-v8194694 - **Application URL:** https://apps.trac.jobs/job-advert/8194694?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.merseycare.nhs.uk ## Job Content ### Job overview We currently have a full time (Monday - Friday 9am - 5pm) Receptionist vacancy at Norris Green Community Hub, Liverpool. This is an exciting opportunity to join our Mental Health Care Division Administration Team. The unit offers outpatient appointments and support for adults enduring mental health issues.  The service offers flexible, responsive and proactive integrated services to individuals with severe and complex mental and behavioural disorders. The post holder will be expected to provide a comprehensive Receptionist and Administrative service to an excellent standard, ensuring a high level of customer care to the reception areas across Mental Health Care Services Division. ### Main duties of the job An excellent telephone manner is essential. The post holder will be expected to work closely with the teams working with the minimum of supervision to co-ordinate their activities to ensure that an efficient service is provided. The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information.  You should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail. Typing/WP RSAII or equivalent or equivalent work based experience is essential as is experience of working in an office environment ### Detailed job description and main responsibilities Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department. Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system. Attending patients, including rescheduling and reappointing when  required on the Trust IT system. Effective liaison with multi-disciplinary staff/patients/carers/ outside agencies ensuring communication of accurate, sensitive and complex  and confidential information as and when required. Ensure appropriate records are maintained and updated in line with  Trust Procedures. Contribute to the ordering of stationery supplies and associated procedures. Responsible for the processing of all incoming and outgoing mail as directed by  Line Manager. Participate in the provision of cover and support to colleagues as required. To work in a flexible manner when cover is required Borough Wide. Participate in the local induction process for new staff. Participate in serious untoward incident investigations /reviews as required. Support individual's equality, diversity and rights. Participate in patient and public involvement activities. Contribute towards service improvement initiatives to enhance quality of patient care. Provide information and support to service users/carers as appropriate. Contributes to the continued improvement and quality of the Administrative Support Service. Recognise and respond appropriately to urgent and emergency situations. Contribute to the effective and efficient use of resources. Understand and adhere to Trust policies, procedures and guidelines. Report any concern regarding patient care to line manager. To undertake any other delegated duties as appropriate and commensurate with the post. ## Person Specification ### Skills **Essential** - Excellent organisational skills - Ability to maintain confidentiality - Ability to deal with difficult situations ### Knowledge **Essential** - Excellent communication skills both verbally and nonverbally - Ability to exercise initiative - Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales ### Experience **Essential** - Experience of working in an office environment - Previous reception administrative experience **Desirable** - Experience/knowledge of people experiencing mental health issues ### Qualifications **Essential** - RSA 1 typing or equivalent - Level of IT skills and experience **Desirable** - ECDL ## Documents - [oh risk id (pdf, 504.6kb)](https://www.healthjobsuk.com/documents?vdoc=10499783) - [employee benefits (pdf, 950.7kb)](https://www.healthjobsuk.com/documents?edoc=2853) - [a great place to work (pdf, 2.1mb)](https://www.healthjobsuk.com/documents?edoc=1400) - [your recruitment journey (pdf, 291.0kb)](https://www.healthjobsuk.com/documents?edoc=2941) - [our people promise and charter (pdf, 5.8mb)](https://www.healthjobsuk.com/documents?edoc=2513) - [job description and person specification (pdf, 336.8kb)](https://www.healthjobsuk.com/documents?vdoc=10499782) - [guidance for applicants: using ai to support your application (pdf, 92.7kb)](https://www.healthjobsuk.com/documents?edoc=3044) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.