# Receptionist > NHS job listing from Job Clerk for Mid Yorkshire Teaching NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist/26848ffc-afe2-4f58-bd1f-daff7672b1fd - **Markdown:** https://www.jobclerk.com/job/receptionist/26848ffc-afe2-4f58-bd1f-daff7672b1fd.md ## Summary - **Status:** Live - **Employer:** Mid Yorkshire Teaching NHS Trust - **Town:** Wakefield - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 a year - **Contract type:** Permanent - **Employment type:** Part-time Part-time - **Closing date:** 2026-06-09T23:59:00.000Z - **Posted:** 2026-05-26T14:52:42.310Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9377-26-0273?employerCode=C9377 - **Application URL:** https://careers.midyorks.nhs.uk/Job/JobDetail?jobid=1322&source=JobtrainNHSJobs - **Employer website:** https://www.midyorks.nhs.uk ## Job Content ### Job summary We are seeking a dedicated and dynamic individual to join our team as a Receptionist in the Accident & Emergency (A&E) Department. We have 1 x 24 hour contract and 2 x 30 hour per week contracts that we require, all three are permanent. This role is pivotal in ensuring the smooth functioning of our department by managing patients booking in and providing excellent patient service at all three sites. (Dewsbury District Hospital, Pinderfields Hospital and Pontefract Urgent Treatment Centre.) If you thrive in a busy environment and are passionate about providing exceptional service to patients and visitors, this Receptionist role is perfect for you. You will play a crucial role in supporting our front-line operations and making a positive impact on patient experiences. The receptionist role is to provide a warm reception to all patients and relatives visiting Mid Yorkshire Hospitals. To provide a comprehensive reception and clerical service within the Emergency Departments and undertake reception duties in a pleasant, tactful, and understanding manner. The post holder must be prepared to deal with distressed patients and take details from ambulance personnel in a clinical environment. It is essential that the post holder supports the smooth running of the Emergency Department whilst ensuring the compliance of standard operating procedures and departmental targets. *PREVIOUS APPLICANTS NEED NOT APPLY* ### Main duties of the job - To provide a warm welcome to all patients and relatives who are in contact with the department. - Promote effective customer-focused communication with patients and service users by both telephone and face to face. - To assist with the confidential management of all types of patient records. - Search for patients on the appropriate IT systems ensuring search procedures are followed and register patients if no previous record exists. - Check for special case indicators on the national data base and add appropriately on to patient records. - Ensure all relevant information is obtained to enable accurate data entry supporting the Trusts Policies. All information should be accurately recorded with particular regard to ensuring no duplicate patient registrations are made. - Produce ED Clinic attendance lists, prepare the relevant documentation, receive patients arriving for ED clinics and discharge the ED clinics. - Make appointments as required for patients needing follow up in ED and outpatient clinics. - Ensure completed ED patient notes are scanned accurately and filed appropriately. - Receive, sort and distribute post delivered to the department. - Ensure relevant procedures are followed in the event of system down times. - Deal with enquires regarding the whereabouts of patients and where necessary giving reasons for any delays in the department ### About us We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day. ### Details - Date posted: 26 May 2026 - Pay scheme: Agenda for change - Band: Band 2 - Salary: £25,272 a year - Contract: Permanent - Working pattern: Part-time - Reference number: 001311 - Job locations: Trustwide, Wakefield, West Yorkshire, WF1 4DG, United Kingdom ### Job responsibilities Key requirements - Good general education to include English and Maths or equivalent. - Experience of good customer or patient care. - Experience of working on IT systems. - Develop and maintain positive working relationships - Work with demanding workloads and prioritise tasks. - Demonstrate effective and clear written/verbal and telephone communication skills. - Ability to work flexibly, quickly and accurately. - Has access to a vehicle due to unsocial shift patterns ## Job Details We are seeking a dedicated and dynamic individual to join our team as a Receptionist in the Accident & Emergency (A&E) Department. We have 1 x 24 hour contract and 2 x 30 hour per week contracts that we require, all three are permanent. This role is pivotal in ensuring the smooth functioning of our department by managing patients booking in and providing excellent patient service at all three sites. (Dewsbury District Hospital, Pinderfields Hospital and Pontefract Urgent Treatment Centre.) If you thrive in a busy environment and are passionate about providing exceptional service to patients and visitors, this Receptionist role is perfect for you. You will play a crucial role in supporting our front-line operations and making a positive impact on patient experiences. The receptionist role is to provide a warm reception to all patients and relatives visiting Mid Yorkshire Hospitals. To provide a comprehensive reception and clerical service within the Emergency Departments and undertake reception duties in a pleasant, tactful, and understanding manner. The post holder must be prepared to deal with distressed patients and take details from ambulance personnel in a clinical environment. It is essential that the post holder supports the smooth running of the Emergency Department whilst ensuring the compliance of standard operating procedures and departmental targets. *PREVIOUS APPLICANTS NEED NOT APPLY* ## Job Description To provide a warm welcome to all patients and relatives who are in contact with the department. Promote effective customer-focused communication with patients and service users by both telephone and face to face. To assist with the confidential management of all types of patient records. Search for patients on the appropriate IT systems ensuring search procedures are followed and register patients if no previous record exists. Check for special case indicators on the national data base and add appropriately on to patient records. Ensure all relevant information is obtained to enable accurate data entry supporting the Trusts Policies. All information should be accurately recorded with particular regard to ensuring no duplicate patient registrations are made. Produce ED Clinic attendance lists, prepare the relevant documentation, receive patients arriving for ED clinics and discharge the ED clinics. Make appointments as required for patients needing follow up in ED and outpatient clinics. Ensure completed ED patient notes are scanned accurately and filed appropriately. Receive, sort and distribute post delivered to the department. Ensure relevant procedures are followed in the event of system down times. Deal with enquires regarding the whereabouts of patients and where necessary giving reasons for any delays in the department ## Responsibilities Key requirements Good general education to include English and Maths or equivalent. Experience of good customer or patient care. Experience of working on IT systems. Develop and maintain positive working relationships Work with demanding workloads and prioritise tasks. Demonstrate effective and clear written/verbal and telephone communication skills. Ability to work flexibly, quickly and accurately. Has access to a vehicle due to unsocial shift patterns ## Person Specification ### Qualifications **Essential** - Please click apply now to view the full person specification (there is no obligation to apply). ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.