# Receptionist > NHS job listing from Job Clerk for Mersey Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist/102c8efd-a082-41a0-a6c3-0503cc063e75 - **Markdown:** https://www.jobclerk.com/job/receptionist/102c8efd-a082-41a0-a6c3-0503cc063e75.md ## Summary - **Status:** Live - **Employer:** Mersey Care NHS Foundation Trust - **Town:** Prescot - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 pro rata - **Contract type:** Permanent: Service is 8am to 8pm 7 days per week including all Bank Holidays - **Employment type:** Part time - 17.5 hours per week (8am-8pm 7 days a week including all bank holidays) - **Closing date:** 2026-06-03T23:59:00.000Z - **Posted:** 2026-05-29T10:01:21.876Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Mersey_Care_NHS_Foundation_Trust/Administrative_Services/Administrative_Services-v8044862 - **Application URL:** https://apps.trac.jobs/job-advert/8044862?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.merseycare.nhs.uk ## Job Content ### Job overview Two part-time positions have arisen for a motivated and enthusiastic person to work for the Walk in Centre team across the 4 Liverpool Sites; City Walk In, Smithdown Walk In, Garston UTC and Old Swan UTC. They will be customer focused and provide a comprehensive service. Communication and organisational skills are essential. One post available for 15 hours They must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable . They must also be willing to work across all sites as required. You will be required to cover sickness and absence.  The service is open daily 8am to 8pm including Bank Holidays (including Xmas Day), and weekends, and shifts are allocated according to service needs. ### Main duties of the job The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes. ### Detailed job description and main responsibilities Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations. Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments. Manage and maintain stock levels and ordering supplies. Accurately record new and follow up attendances on the electronic appointment system, updating and revising information where necessary. Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed. To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe. Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy. Staff may be required to work from other bases within the organisation. ## Job Details Two part-time positions have arisen for a motivated and enthusiastic person to work for the Walk in Centre team across the 4 Liverpool Sites; City Walk In, Smithdown Walk In, Garston UTC and Old Swan UTC. They will be customer focused and provide a comprehensive service. Communication and organisational skills are essential. One post available for 15 hours They must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable . They must also be willing to work across all sites as required. You will be required to cover sickness and absence. The service is open daily 8am to 8pm including Bank Holidays (including Xmas Day), and weekends, and shifts are allocated according to service needs. ## Job Description The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes. ## Responsibilities Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations. Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments. Manage and maintain stock levels and ordering supplies. Accurately record new and follow up attendances on the electronic appointment system, updating and revising information where necessary. Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed. To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe. Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy. Staff may be required to work from other bases within the organisation. ## Person Specification ### Skills **Essential** - Standard keyboard skills ### Values **Essential** - Continuous improvement – committed to making improvements to our services for the benefit of all - Accountability – taking ownership to anticipate, develop and deliver high quality care - Respect – how we treat others in an inclusive and supportive way - Enthusiasm – demonstrate our passion and pride for what we do and how we do it - Support – actively supporting others with compassion and courage ### Qualifications **Essential** - GCSE or NVQ2 or equivalent, or equivalent experience **Desirable** - Customer Service Qualification ### Knowledge/Experience **Essential** - IT Literate - Proven experience of word processing, spreadsheet, and email software - Experience of using patient administrative systems - Effective communication and interpersonal skills including telephone skills and face to face communication - Experience of general administration office skills – filing, photocopying, faxing, note taking - Experience of working to conflicting demands and work effectively within teams - Ability to work in a confidential and sensitive manner - Ability to plan, prioritise and schedule own work - Able to work flexibly in accordance with service needs - Experience of handling cash/raising invoices relating to patient charges - Good organisational skills - Ability to work without supervision ## Documents - [b2 jd (pdf, 536.5kb)](https://www.healthjobsuk.com/documents?vdoc=10333554) - [oh risk id (pdf, 384.6kb)](https://www.healthjobsuk.com/documents?vdoc=10333555) - [a great place to work (pdf, 2.1mb)](https://www.healthjobsuk.com/documents?edoc=1400) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.