# Receptionist > NHS job listing from Job Clerk for Hertfordshire Partnership University NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist/05b46c1a-c147-40cd-b555-8ed0a9e1614b - **Markdown:** https://www.jobclerk.com/job/receptionist/05b46c1a-c147-40cd-b555-8ed0a9e1614b.md ## Summary - **Status:** Live - **Employer:** Hertfordshire Partnership University NHS Foundation Trust - **Town:** Hatfield - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £27,106 - £28,850 per annum pro rata - **Contract type:** Permanent - **Employment type:** Part time - 15 hours per week (Working from 09:00am - 5:00pm) - **Closing date:** 2026-06-21T23:59:00.000Z - **Posted:** 2026-06-05T09:12:59.873Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/St_Albans/Hertfordshire_Partnership_NHS_Foundation_Trust/Administration/Administration-v8052615 - **Application URL:** https://apps.trac.jobs/job-advert/8052615?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.hpft.nhs.uk ## Job Content ### Job overview Are you looking for your next challenge? Do you want to work for an outstanding NHS Trust? If the answer to both of these questions is yes, then please read below. We are looking for a  highly organised Receptionist with exceptional customer service skills, to provide a welcoming, confident and professional approach to this Post incorporating the Trusts values when carrying out their duties.   HPFT places great emphasis on providing the highest standard of customer service to our Service Users, Carers and Visitors so these skills will be an integral part of your personality.  You will provide a range of Reception duties ensuring that the Reception runs smoothly and efficiently.  Applicants must demonstrate excellent IT skills and a good working knowledge of Microsoft Office applications. The Site is operational between the hours of 9:00am - 5:00pm, Monday to Friday. The Post is part time: Thursday and Friday, 9:00am-5:00pm You will be able to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills. This vacancy may close early if we receive a high number of applications.  Please complete and submit your application promptly. Please be aware this role does not meet the salary threshold for sponsorship. Previous applicants need not apply. ### Main duties of the job You will be able to offer  a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change. Duties will include:  answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face. Checking ID’s and handing out security alarms and keys for which training will be given. Reporting maintenance and cleaning issues to the Help desk and keeping accurate and up to date maintenance logs. You will also act as a Fire Warden and be responsible for keeping the Reception area clean, tidy and organised. Other duties would include: Dealing with  deliveries of stationery etc., to the building.  Booking all Clinical and meeting rooms for the Clinical and Corporate Staff working in the building for which training will be given. You will work closely with other members of the Reception Team to ensure a smooth and effective Reception Service. ### Detailed job description and main responsibilities Duties will include: Answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face. Checking ID’s and handing out security alarms and keys for which training will be given. Reporting maintenance and cleaning issues to the help desk and keeping accurate and up to date maintenance logs. Other duties would include: Dealing with any deliveries, as well as booking all Clinical rooms and meeting rooms for the Clinical Staff. Please refer to the attached Job Description for more details before applying ## Job Details Are you looking for your next challenge? Do you want to work for an outstanding NHS Trust? If the answer to both of these questions is yes, then please read below. We are looking for a highly organised Receptionist with exceptional customer service skills, to provide a welcoming, confident and professional approach to this Post incorporating the Trusts values when carrying out their duties. HPFT places great emphasis on providing the highest standard of customer service to our Service Users, Carers and Visitors so these skills will be an integral part of your personality. You will provide a range of Reception duties ensuring that the Reception runs smoothly and efficiently. Applicants must demonstrate excellent IT skills and a good working knowledge of Microsoft Office applications. The Site is operational between the hours of 9:00am - 5:00pm, Monday to Friday. The Post is part time: Thursday and Friday, 9:00am-5:00pm You will be able to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills. This vacancy may close early if we receive a high number of applications. Please complete and submit your application promptly. Please be aware this role does not meet the salary threshold for sponsorship. Previous applicants need not apply. ## Job Description You will be able to offer a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change. Duties will include: answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face. Checking ID’s and handing out security alarms and keys for which training will be given. Reporting maintenance and cleaning issues to the Help desk and keeping accurate and up to date maintenance logs. You will also act as a Fire Warden and be responsible for keeping the Reception area clean, tidy and organised. Other duties would include: Dealing with deliveries of stationery etc., to the building. Booking all Clinical and meeting rooms for the Clinical and Corporate Staff working in the building for which training will be given. You will work closely with other members of the Reception Team to ensure a smooth and effective Reception Service. ## Responsibilities Duties will include: Answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face. Checking ID’s and handing out security alarms and keys for which training will be given. Reporting maintenance and cleaning issues to the help desk and keeping accurate and up to date maintenance logs. Other duties would include: Dealing with any deliveries, as well as booking all Clinical rooms and meeting rooms for the Clinical Staff. Please refer to the attached Job Description for more details before applying ## Person Specification ### Qualifications **Essential** - Good level of education/GCSE or equivalent incl. English Language - Good level of numeracy - Good IT skills ### Analytical Skills **Essential** - Problem solving decision making relating to what information it is appropriate to divulge - Responsibility for maintaining accurate records ### Previous Experience **Essential** - Experience on a busy reception desk - Experience of working in a healthcare/mental health care/office environment ### Communication Skills **Essential** - Excellent verbal and written communication skills, in person, on the telephone or electronically - To be experienced in dealing with people in distress in a calm and confident manner - To have proven skills and experience establishing effective working relationships with service users, managers and colleagues ### Skills / Knowledge / Ability **Essential** - Proficient in the use of Microsoft Office software, in particular Outlook, Excel and Word - Wide knowledge of office procedures including use of technology ## Documents - [refer a friend (pdf, 160.5kb)](https://www.healthjobsuk.com/documents?ddoc=2083) - [staff benefits (pdf, 888.5kb)](https://www.healthjobsuk.com/documents?ddoc=2165) - [job description & person specification (pdf, 584.5kb)](https://www.healthjobsuk.com/documents?vdoc=10342176) - [guidance on ai usage in job applications (pdf, 55.0kb)](https://www.healthjobsuk.com/documents?ddoc=2305) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.