# Receptionist > NHS job listing from Job Clerk for Hertfordshire Community NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist/0254d8d8-d7ef-4380-9d07-a3c3d1bc6787 - **Markdown:** https://www.jobclerk.com/job/receptionist/0254d8d8-d7ef-4380-9d07-a3c3d1bc6787.md ## Summary - **Status:** Live - **Employer:** Hertfordshire Community NHS Trust - **Location:** Howard Court (Head Office) - **Workplace type:** onsite - **Profession:** Receptionist - **Grade:** Band 2 - **Salary:** £25272.00 - **Contract type:** Permanent - **Employment type:** Part time - 18.75 hours per week (office hours) - **Closing date:** 2026-10-30T23:59:00.000Z - **Posted:** 2026-10-19T08:58:32.260Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8367664 - **Application URL:** https://apps.trac.jobs/job-advert/8367664?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.hct.nhs.uk ## Job Content ### Job overview Hertfordshire Community NHS Trust MSK Service are currently recruiting for Administrator/Receptionist to work within their team. The ideal candidate will be: Personally motivated, with relative experience and transferable skills. A good administrator with excellent customer services ,communication and organisational skills. In addition computer skills to to manage receiving and booking patients into the department and supporting administrative tasks to ensure patient pathways are progressed effectively. Able to work independently and as part of a team. *Proposed Interview date: 10th November 2026* ### Main duties of the job - Be responsible in meeting and greeting patients and visitors to HCT outpatient clinics, delivering a high standard of comprehensive reception and administrative support to ensure effective delivery of clinic services to patients and clinical staff which fall within the remit of the specific clinics and Hertfordshire Community NHS Trust. - High level customer service and confidentiality is expected when managing visitors, enquiries for information and calls to the services. - Be able to demonstrate an understanding and communicate effectively with patients and carers using skills of tact diplomacy, patience, persuasion, de-escalation and compassion. - Be responsible for ensuring the smooth running of the clinics and facility. Working with the minimum supervision and using initiative to achieve service requirements and deadlines. - Communicate clearly and confidentially information to clinicians and other members of the multidisciplinary teams. - In addition, the post holder will act as a point of contact for patient queries and ensuring patient confidentiality is always maintained In line with expectation and Trust policy. ### Detailed job description and main responsibilities See full job description and specification Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Personal qualities **Essential** - Remain calm under pressure - Self motivated, proactive and innovative - Conscientious, responsible and able to maintain confidentiality - Reacts in a flexible way to changing circumstances and demands in the service ### Skills and Abilities **Essential** - Excellent time management and prioritisation skills - Plan and prioritise own workload in a busy environment - Good verbal communication skills - Good written communication skills ensuring a high standard of accuracy - Communicate sensitive and confidential issues in an appropriate manner - Ability to adapt to change to meet changing priorities - Respond effectively and appropriately to external calls and queries from members of the public and external stakeholders - Understanding of the importance of maintaining confidentiality ### Experience and Knowledge **Essential** - Administrator/Reception experience - Experience of managing diaries and appointments - Good level knowledge of IT systems - Experience of composing and disseminating correspondence - Ability to organise and assess data received and judgement in managing appropriately dealing with queries and problems. **Desirable** - SystmOne, - NHS experience - Managing e-mail ### Qualifications and Training **Essential** - Educated to G.C.S.E. or equivalent. - NVQ level 3 in Business Studies or Administration or equivalent knowledge or experience. **Desirable** - Customer Care experience ## Documents - [hct benefits (pdf, 588.9kb)](https://www.healthjobsuk.com/documents?edoc=2511) - [recruitment guide for candidates (pdf, 303.1kb)](https://www.healthjobsuk.com/documents?ddoc=2407) - [job description adult therapies reception (pdf, 461.3kb)](https://www.healthjobsuk.com/documents?vdoc=10694907) - [job description supplementary information (pdf, 384.4kb)](https://www.healthjobsuk.com/documents?edoc=2599) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.