# Receptionist - Urgent and Emergency Care > NHS job listing from Job Clerk for East Suffolk and North Essex NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist-urgent-and-emergency-care/f88b0011-fada-4dc7-8d33-f83b0e4ad88e - **Markdown:** https://www.jobclerk.com/job/receptionist-urgent-and-emergency-care/f88b0011-fada-4dc7-8d33-f83b0e4ad88e.md ## Summary - **Status:** Live - **Employer:** East Suffolk and North Essex NHS Foundation Trust - **Town:** Colchester - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Fixed term: 6 months (6 months from start date) - **Employment type:** Full time, Part time, 37.5 hours per week (Full and Part time opportunties) - **Closing date:** 2026-06-18T23:59:00.000Z - **Posted:** 2026-06-08T15:03:41.934Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Essex/Colchester/East_Suffolk_North_Essex_NHS_Foundation_Trust/Receptionist/Receptionist-v8067129 - **Application URL:** https://apps.trac.jobs/job-advert/8067129?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.esneft.nhs.uk ## Job Content ### Job overview We are seeking an experienced and motivated receptionist to join our Urgent and Emergency Care (UEC) team at Colchester Hospital. This role covers both the Urgent Treatment Centre (UTC) and Emergency Department (ED) reception areas. - UTC Reception is located at the hospital’s main entrance and is responsible for booking and registering all walk-in patients for both UTC and ED. - ED Reception is situated within the Initial Assessment area and manages the registration of patients arriving by ambulance. There also may be requirement for travel to Clacton and Harwich hospitals, which are the sister sites for the UTC, to cover Reception. Both areas operate 24/7, including weekends and bank holidays. As a UEC Receptionist, you will play a vital role in providing an efficient and welcoming reception service to patients and visitors. You will ensure accurate recording of patient details and generate the necessary documentation to support safe and timely care. This position is key to creating a positive first impression of the Trust and the department. You must be able to remain calm under pressure, communicate effectively, and handle sensitive situations with empathy and professionalism. Interview date  25th June ### Main duties of the job - Register and book patients into UTC and ED using EPIC. - Accurately record patient information and maintain confidentiality. - Act as the first point of contact for patients and relatives, both face-to-face and via telephone. - Provide directions or accompany relatives within ED and UTC. - Respond to telephone queries promptly and professionally. - Scan and upload relevant documentation to patient records. - Liaise with clinical staff to ensure patient needs are met. - Demonstrate strong communication and problem-solving skills. - Maintain a friendly and approachable manner at all times. ### Detailed job description and main responsibilities For full details of the responsibilities and duties of this role please see the attached job description. ## Job Details We are seeking an experienced and motivated receptionist to join our Urgent and Emergency Care (UEC) team at Colchester Hospital. This role covers both the Urgent Treatment Centre (UTC) and Emergency Department (ED) reception areas. UTC Reception is located at the hospital’s main entrance and is responsible for booking and registering all walk-in patients for both UTC and ED. ED Reception is situated within the Initial Assessment area and manages the registration of patients arriving by ambulance. There also may be requirement for travel to Clacton and Harwich hospitals, which are the sister sites for the UTC, to cover Reception. Both areas operate 24/7, including weekends and bank holidays. As a UEC Receptionist, you will play a vital role in providing an efficient and welcoming reception service to patients and visitors. You will ensure accurate recording of patient details and generate the necessary documentation to support safe and timely care. This position is key to creating a positive first impression of the Trust and the department. You must be able to remain calm under pressure, communicate effectively, and handle sensitive situations with empathy and professionalism. Interview date 25th June ## Job Description Register and book patients into UTC and ED using EPIC. Accurately record patient information and maintain confidentiality. Act as the first point of contact for patients and relatives, both face-to-face and via telephone. Provide directions or accompany relatives within ED and UTC. Respond to telephone queries promptly and professionally. Scan and upload relevant documentation to patient records. Liaise with clinical staff to ensure patient needs are met. Demonstrate strong communication and problem-solving skills. Maintain a friendly and approachable manner at all times. ## Responsibilities For full details of the responsibilities and duties of this role please see the attached job description. ## Person Specification ### Skills **Essential** - Car Driver (access to vehicle) ### Knowledge **Essential** - Understanding of GDPR and Confidentiality **Desirable** - Knowledge of UTC’s and what they are for - Knowledge of EPIC and any other NHS computer systems. ### Experience **Essential** - Excellent IT and Computer Literacy Skills - Able to work under Pressure and as part of a Team - Excellent Communication Skills, verbal and non-verbal - Excellent Conflict Resolution skills **Desirable** - Reception/Ward Clerk experience in Primary Care or Hospital based setting ### Qualifications **Essential** - Secondary Education English Language Qualification **Desirable** - Any administrative/Office qualifications/experience relevant to the role - Identify an unwell patient ## Documents - [staff networks (pdf, 230.1kb)](https://www.healthjobsuk.com/documents?edoc=2724) - [dbs information (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?edoc=1262) - [job description (pdf, 472.6kb)](https://www.healthjobsuk.com/documents?vdoc=10358109) - [apprenticeship handbook (pdf, 373.9kb)](https://www.healthjobsuk.com/documents?edoc=2499) - [esneft values and behaviours (pdf, 74.8kb)](https://www.healthjobsuk.com/documents?edoc=2146) - [value of joining nhs pension (pdf, 125.2kb)](https://www.healthjobsuk.com/documents?edoc=2404) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.