# Receptionist / Telephonist - Ophthalmology

> NHS job listing from Job Clerk for Mid Cheshire Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/receptionist-telephonist-ophthalmology/29294d38-ed86-4fd8-9d4a-8fd211fbce2b
- **Markdown:** https://www.jobclerk.com/job/receptionist-telephonist-ophthalmology/29294d38-ed86-4fd8-9d4a-8fd211fbce2b.md

## Summary

- **Status:** Archived / closed
- **Employer:** Mid Cheshire Hospitals NHS Foundation Trust
- **Location:** Leighton Hospital
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 pro rata
- **Contract type:** Permanent
- **Employment type:** Full time, Part time, Job share, 37.5 hours per week
- **Closing date:** 2026-08-21T22:59:00.000Z
- **Posted:** 2026-08-14T14:20:51.334Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Cheshire/Crewe/Mid_Cheshire_Hospitals_NHS_Foundation_Trust/TelephonistReceptionist/TelephonistReceptionist-v8231837
- **Employer website:** https://www.mcht.nhs.uk

## Job Content

### Job overview

We are currently seeking a Receptionist / Telephonist to join our Ophthalmology department. This position is Full -Time, working over 5 days Monday-Friday) to provide support for our busy department. The role involves working on our reception desk and in our call centre.

The post holder will be required to have Customer Service & Call centre background.

### Main duties of the job

The post holder will be required to provide high quality of booking and rearrange appointments over the telephone and will need to be flexible in their working.

Excellent accuracy, organisational, delegation and communication skills are essential for this post, liaising with both the general public and colleagues.

The successful applicant will be expected to organise their workload and co-ordinate their activities. The ability to work under pressure and to use one’s own initiative is also essential in this role. Excellent accuracy, organisational and communication skills are essential for this post, liaising with both the general public and colleagues.

### Detailed job description and main responsibilities

- Have a flexible attitude
- Be work Orientated
- Have an ‘Out of the Box’ attitude
- Have a confident and enthusiastic personality
- Be Computer literate \[Office 365 necessity\]
- Have a natural enthusiasm to help people
- Show empathy to callers when required
- Have a positive attitude
- Be a great team player

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Experience

**Essential**

- Administration skills
- Customer Service
- Call centre experience

## Documents

- [job description (pdf, 704.3kb)](https://www.healthjobsuk.com/documents?vdoc=10541797)
- [continuous improvement (pdf, 292.8kb)](https://www.healthjobsuk.com/documents?edoc=2680)
- [recruitment process & timescales (pdf, 240.7kb)](https://www.healthjobsuk.com/documents?ddoc=1885)
- [dbs checks and ex-offender guidance (pdf, 146.4kb)](https://www.healthjobsuk.com/documents?ddoc=1887)
- [guide to completing the application (pdf, 518.8kb)](https://www.healthjobsuk.com/documents?ddoc=1884)
- [mid cheshire hospitals benefits brochure (pdf, 1.7mb)](https://www.healthjobsuk.com/documents?edoc=2791)
- [recruitment process & timescales (bank vacancies) (pdf, 249.3kb)](https://www.healthjobsuk.com/documents?ddoc=1886)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.