# Receptionist - Patient Access Centre > NHS job listing from Job Clerk for Torbay and South Devon NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist-patient-access-centre/10b5f243-4268-4290-8453-1caae3de9e6f - **Markdown:** https://www.jobclerk.com/job/receptionist-patient-access-centre/10b5f243-4268-4290-8453-1caae3de9e6f.md ## Summary - **Status:** Live - **Employer:** Torbay and South Devon NHS Foundation Trust - **Town:** Torquay - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Permanent: Between 07:30 - 17:30, variable hours. - **Employment type:** Part time - 22.5 hours per week (Permanent) - **Closing date:** 2026-07-03T23:59:00.000Z - **Posted:** 2026-06-19T14:42:20.958Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Devon/Torquay/Torbay_South_Devon_NHS_Foundation_Trust/Admin/Admin-v7986211 - **Application URL:** https://apps.trac.jobs/job-advert/7986211?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.torbayandsouthdevon.nhs.uk ## Job Content ### Job overview Receptionist 22.5 hours per week, Band 2 An opportunity has arisen to join the Trust’s busy Outpatient Reception team working  across our Torbay hospital site.  The role is contracted for 3 days a week, variable week days only  with hours between 07:30 - 17:30 (7.5 hour shifts with 1 hour for lunch). We are looking for a friendly, customer service focused individual who shares our core Trust values. The ideal post holder will have previous reception/admin experience and be able to provide a high standard of customer service, as they will be representing the Trust as first point of contact with our patients. They will be organised and able to work in a busy environment with excellent communication skills as the role will involve contact with patients, clinical and administrative staff. It is an exciting opportunity for anyone who is looking for a role in a busy and enthusiastic team delivering a high standard of care to patients. You will need to be a proactive, flexible, confident and motivated individual. Health Careers | ### Main duties of the job - Checking patients in for Outpatient appointments - Booking, cancelling and re-arranging Outpatient appointments - Setting up of clinics for day - Associated administration tasks - Taking inbound calls - Maintaining a high standard of customer service - Use of hospital systems to effectively support the management of the patient journey - Managing spreadsheets as required - Liaising with colleagues at all levels to ensure the patient journey is smooth - To work in accordance with the Trust policies at all times ### Detailed job description and main responsibilities For full details of the main responsibilities of the role, please refer to the attached Job Description and Person Specification Please refer to your suitability to the post in your supporting information from the role requirements or person specification. ## Job Details Receptionist 22.5 hours per week, Band 2 An opportunity has arisen to join the Trust’s busy Outpatient Reception team working across our Torbay hospital site. The role is contracted for 3 days a week, variable week days only with hours between 07:30 - 17:30 (7.5 hour shifts with 1 hour for lunch). We are looking for a friendly, customer service focused individual who shares our core Trust values. The ideal post holder will have previous reception/admin experience and be able to provide a high standard of customer service, as they will be representing the Trust as first point of contact with our patients. They will be organised and able to work in a busy environment with excellent communication skills as the role will involve contact with patients, clinical and administrative staff. It is an exciting opportunity for anyone who is looking for a role in a busy and enthusiastic team delivering a high standard of care to patients. You will need to be a proactive, flexible, confident and motivated individual. Health Careers | ## Job Description Checking patients in for Outpatient appointments Booking, cancelling and re-arranging Outpatient appointments Setting up of clinics for day Associated administration tasks Taking inbound calls Maintaining a high standard of customer service Use of hospital systems to effectively support the management of the patient journey Managing spreadsheets as required Liaising with colleagues at all levels to ensure the patient journey is smooth To work in accordance with the Trust policies at all times ## Responsibilities For full details of the main responsibilities of the role, please refer to the attached Job Description and Person Specification Please refer to your suitability to the post in your supporting information from the role requirements or person specification. ## Person Specification ### Knowledge and Skills **Essential** - Experience in a face to face customer service role - Experience in an administration/clerical role - Experience in a healthcare/hospital setting - Experience working with emails, spreadsheets and Microsoft packages **Desirable** - Previous NHS experience ### Qualifications and Training **Essential** - 4 GCSE A - C to include Maths and English or equivalent **Desirable** - Knowledge of relevant hospital IT systems (EPIC) ## Documents - [patient access centre receptionist jd ps (pdf, 584.5kb)](https://www.healthjobsuk.com/documents?vdoc=10269732) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.