# Receptionist / Office Clerk > NHS job listing from Job Clerk for Norfolk and Suffolk NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist-office-clerk/f4ea6c79-baf0-44c9-ad53-cd0df72b2e6f - **Markdown:** https://www.jobclerk.com/job/receptionist-office-clerk/f4ea6c79-baf0-44c9-ad53-cd0df72b2e6f.md ## Summary - **Status:** Live - **Employer:** Norfolk and Suffolk NHS Foundation Trust - **Town:** Norwich - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 gross per annum - **Contract type:** Fixed term: 9 months (or Secondment) - **Employment type:** Full time, Flexible working, 37.5 hours per week - **Closing date:** 2026-07-16T23:59:00.000Z - **Posted:** 2026-07-02T12:52:13.647Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Norwich/Norfolk_Suffolk_NHS_Foundation_Trust/Receptionist_Office_Clerk/Receptionist_Office_Clerk-v8084629 - **Application URL:** https://apps.trac.jobs/job-advert/8084629?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nsft.nhs.uk ## Job Content ### Job overview Are you looking to start a NHS career? We have the perfect opportunity for you! We are looking for a Receptionist to join the Central Norfolk Locality. This is an excellent opportunity to begin a career in the NHS. The successful candidates will build experience working in administration in a supportive and friendly team. The available position is within our Adult Inpatient Service based at Waveney Ward at Hellesdon Hospital. We are looking for a confident, enthusiastic and flexible Receptionist to support the changing needs and demands of our fast paced inpatient services. ### Main duties of the job The successful candidate will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work.  Ensuring a positive service user / carer experience is pivotal to the Receptionist role. Duties will include, but not be limited to: - Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems. - Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided. - Previous experience of all Microsoft packages is desirable in the successful candidate. - Resilience to support in an administrative capacity to  distressing / upsetting situations ensuring the best care to our service users / carers and families. - Ability to remain calm under pressure within a reception environment. ### Detailed job description and main responsibilities Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY! - We are recruiting to 1.0 WTE Fixed Term Receptionist post. - Post 1 = 37.5 hours per week - Monday to Friday with the Adult Inpatient Services. - The hours of work for both posts will be  8am-4pm or 9am to 5pm. - We have free on-site parking at Hellesdon Hospital. Please visit our Facebook and Twitter page @NSFTjobs ## Job Details Are you looking to start a NHS career? We have the perfect opportunity for you! We are looking for a Receptionist to join the Central Norfolk Locality. This is an excellent opportunity to begin a career in the NHS. The successful candidates will build experience working in administration in a supportive and friendly team. The available position is within our Adult Inpatient Service based at Waveney Ward at Hellesdon Hospital. We are looking for a confident, enthusiastic and flexible Receptionist to support the changing needs and demands of our fast paced inpatient services. ## Job Description The successful candidate will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Ensuring a positive service user / carer experience is pivotal to the Receptionist role. Duties will include, but not be limited to: Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems. Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided. Previous experience of all Microsoft packages is desirable in the successful candidate. Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families. Ability to remain calm under pressure within a reception environment. ## Responsibilities Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY! We are recruiting to 1.0 WTE Fixed Term Receptionist post. Post 1 = 37.5 hours per week - Monday to Friday with the Adult Inpatient Services. The hours of work for both posts will be 8am-4pm or 9am to 5pm. We have free on-site parking at Hellesdon Hospital. Please visit our Facebook and Twitter page @NSFTjobs ## Person Specification ### Other **Essential** - Able to work flexibly - Able to prioritise own workload - Able to travel independently ### Skills **Essential** - Effective and articulate communicator - Ability to work under pressure - Ability to manage and prioritise a variety of tasks. **Desirable** - Keyboard / typing qualification ### Knowledge **Essential** - Microsoft packages - Data inputting **Desirable** - Knowledge of Clinical and Patient Administration Systems i.e. Carefirst ### Experience **Essential** - Use of ICT applications / packages Experience of working in a busy reception / office environment - Dealing efficiently and politely with both internal and external customers **Desirable** - Data inputting / similar work ### Qualifications **Essential** - NVQ 2 Customer Service or equivalent qualification / experience. **Desirable** - Knowledge of Trust’s electronic records ## Documents - [job description (pdf, 592.3kb)](https://www.healthjobsuk.com/documents?vdoc=10377271) - [reasonable adjustments - nsft (pdf, 197.5kb)](https://www.healthjobsuk.com/documents?edoc=2863) - [values based recruitment – candidates guide (pdf, 360.6kb)](https://www.healthjobsuk.com/documents?edoc=1028) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.