# Receptionist / Office Clerk

> NHS job listing from Job Clerk for Norfolk and Suffolk NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/receptionist-office-clerk/d37486f0-5384-4fa0-9232-e8fb7192dbf8
- **Markdown:** https://www.jobclerk.com/job/receptionist-office-clerk/d37486f0-5384-4fa0-9232-e8fb7192dbf8.md

## Summary

- **Status:** Live
- **Employer:** Norfolk and Suffolk NHS Foundation Trust
- **Town:** Norwich
- **Region:** East of England
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 gross per annum
- **Contract type:** 9 months (9 month Fixed term contract)
- **Employment type:** Full time, Flexible working, 37.5 hours per week (monday to friday)
- **Closing date:** 2026-06-25T23:59:00.000Z
- **Posted:** 2026-06-19T12:03:21.214Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Ipswich/Norfolk_Suffolk_NHS_Foundation_Trust/Administration/Administration-v8097822
- **Application URL:** https://apps.trac.jobs/job-advert/8097822?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.nsft.nhs.uk

## Job Content

### Job overview

We are currently seeking a full-time Receptionist to join our friendly and supportive reception team at Foxhall House, Ipswich.

The position is 37.5 hours per week, Monday to Friday, 09:00 - 17:00.

### Main duties of the job

When working on reception, you will be the first point of contact for service users, carers, visitors and professionals. You will be expected to demonstrate effective team work skills as well as the ability to work independently. Tasks will include, but is not limited to: answering the phone and emails, liaising directly with service users, clinicians and external agencies, scanning and uploading of information onto our electronic patient record - Lorenzo.

You are also required to complete day to day operational tasks such as logging maintenance requests.

You will be required to demonstrate exceptional interpersonal and customer service skills. A working knowledge of Microsoft Office packages, including Word and Outlook will be essential. Knowledge of the trust system Lorenzo would be an advantage.

### Detailed job description and main responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Please visit our Facebook and Twitter page @NSFTjobs

**Previous Applicants Need Not Apply**

## Job Details

We are currently seeking a full-time Receptionist to join our friendly and supportive reception team at Foxhall House, Ipswich.

The position is 37.5 hours per week, Monday to Friday, 09:00 - 17:00.

## Job Description

When working on reception, you will be the first point of contact for service users, carers, visitors and professionals. You will be expected to demonstrate effective team work skills as well as the ability to work independently. Tasks will include, but is not limited to: answering the phone and emails, liaising directly with service users, clinicians and external agencies, scanning and uploading of information onto our electronic patient record - Lorenzo.

You are also required to complete day to day operational tasks such as logging maintenance requests.

You will be required to demonstrate exceptional interpersonal and customer service skills. A working knowledge of Microsoft Office packages, including Word and Outlook will be essential. Knowledge of the trust system Lorenzo would be an advantage.

## Responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Please visit our Facebook and Twitter page @NSFTjobs

**Previous Applicants Need Not Apply**

## Person Specification

### Other

**Essential**

- Able to travel independently

### Knowledge

**Essential**

- Microsoft packages

### Experience

**Essential**

- Use of ICT applications / packages Experience of working in a busy reception / office environment. Dealing efficiently and politely with both internal and external customers

### Qualification

**Essential**

- NVQ 2 Customer Service or Equivalent qualification or experience

## Documents

- [reasonable adjustments - nsft (pdf, 197.5kb)](https://www.healthjobsuk.com/documents?edoc=2863)
- [band 2 receptionist/office clerk (pdf, 254.9kb)](https://www.healthjobsuk.com/documents?vdoc=10391658)
- [values based recruitment – candidates guide (pdf, 360.6kb)](https://www.healthjobsuk.com/documents?edoc=1028)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.