# Receptionist Minor Injuries Unit > NHS job listing from Job Clerk for Queen Victoria Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist-minor-injuries-unit/68ccbc88-4200-49b3-9d70-4d799d4fa62a - **Markdown:** https://www.jobclerk.com/job/receptionist-minor-injuries-unit/68ccbc88-4200-49b3-9d70-4d799d4fa62a.md ## Summary - **Status:** Live - **Employer:** Queen Victoria Hospital NHS Foundation Trust - **Town:** East Grinstead - **Region:** South East - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Permanent - **Employment type:** Part time - 23 hours per week - **Closing date:** 2026-07-27T23:59:00.000Z - **Posted:** 2026-07-13T08:31:05.358Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/West_Sussex/East_Grinstead/Queen_Victoria_Hospital_NHS_Foundation_Trust/Minor_Injuries_Unit/Minor_Injuries_Unit-v8149396 - **Application URL:** https://apps.trac.jobs/job-advert/8149396?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.qvh.nhs.uk ## Job Content ### Job overview The post holder will manage the Reception desk and provide administrative support in the Minor Injuries Unit. You should be confident in dealing with issues of confidentiality and ensuring patients details are accurately recorded. You will work collaboratively alongside the clinical Team to ensure all service users are welcomed in a professional manner. The post holder should have excellent communication skills, be a team player and have the ability to adapt to changes in the service as required. ### Main duties of the job To manage the Reception desk including greeting patients and visitors, booking patients in to be seen and directing them to the appropriate service if required. To answer all non-clinical enquiries in a professional, empathetic, polite and courteous manner. To undertake clerical duties as directed by clinical staff on duty or the Clinical Services Manager. ### Detailed job description and main responsibilities The post holder is expected to deliver a responsive and high quality service to patients and their relatives/ carers. Present a positive image of the service and the Trust by offering a warm welcome and reassurance to patients and relatives/ carers who may be anxious upon their arrival. Manage the reception desk and ‘front-of-house’,  greeting patients and visitors, ensuring they are directed to the appropriate waiting area or other departments as required. Book patients in for registration to be seen in MIU,  entering / updating demographic details on to appropriate booking systems. Key responsibilities Manage the reception desk and ‘front-of-house’, greeting patients and visitors, and ensure they are directed to the appropriate waiting area or other departments, as required, keeping them regularly informed of any delay. Answer all non-clinical enquires either face to face or by telephone which may be of a sensitive nature in a professional, empathetic, polite and courteous manner. Take and relay accurate messages for clinical staff and prioritise information as required. Liaise with medical secretaries and ward clerks in other areas / departments across the Trust. Deal with queries and challenging patients at reception knowing when to escalate to senior staff or when to request assistance. Undertake clerical duties as directed by clinical staff on duty or the Clinical Service Manager. Report any problems to the Shift Leader / Clinical Services Manager as appropriate. Book patients into the Minor Injuries Unit, entering / updating demographic details on to Patient Centre / the Patient Administration System (PAS) and compile notes. Collect and deliver post for both internal and external mail. Collect and deliver notes to other departments within the hospital under the direction of clinical staff. Undertake photocopying activities and the distribution of copies as required. Collate stationery requests for ordering as and when required. Ensure the waiting area are clean and tidy, reporting any issues to the Clinical Service Manager. Undertake daily and monthly filing. Arrange transfer of files to Medical Records. Enter basic data onto standard programmes (for example, using Excel). ## Person Specification ### Qualifications **Essential** - A good standard of secondary education to include GSCE English or able to demonstrate knowledge within this field through practical experience - GCSE Maths - Public/ customer service experience **Desirable** - Knowledge and evidence of use of computer systems to enter data accurately - Patient Centre/Patient Administration System (PAS ## Documents - [qvh information (pdf, 2.6mb)](https://www.healthjobsuk.com/documents?edoc=1058) - [relocation policy (pdf, 631.3kb)](https://www.healthjobsuk.com/documents?edoc=2763) - [qvh privacy notice (pdf, 154.7kb)](https://www.healthjobsuk.com/documents?edoc=1563) - [dbs code of practice (pdf, 149.6kb)](https://www.healthjobsuk.com/documents?edoc=1130) - [recruitment of ex-offenders (pdf, 76.8kb)](https://www.healthjobsuk.com/documents?edoc=1137) - [guidance notes for applicants (pdf, 320.6kb)](https://www.healthjobsuk.com/documents?edoc=3012) - [receptionist minor injuries unit (pdf, 345.3kb)](https://www.healthjobsuk.com/documents?vdoc=10448946) - [qvh statement of conditions, vision and values (pdf, 200.6kb)](https://www.healthjobsuk.com/documents?edoc=2742) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.