# Receptionist - Emergency Department (Shift work) > NHS job listing from Job Clerk for Royal United Hospitals Bath NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist-emergency-department-shift-work/af1edc4d-7a27-4a63-8faf-a80a033b1c87 - **Markdown:** https://www.jobclerk.com/job/receptionist-emergency-department-shift-work/af1edc4d-7a27-4a63-8faf-a80a033b1c87.md ## Summary - **Status:** Live - **Employer:** Royal United Hospitals Bath NHS Foundation Trust - **Location:** Royal United Hospital - **Workplace type:** onsite - **Profession:** Receptionist - **Grade:** Band 2 - **Salary:** £25,272 per annum, pro rata - **Contract type:** Fixed term: 6 months (Shift work) - **Employment type:** Part time - 30 hours per week (Shift work) - **Closing date:** 2026-09-25T22:59:00.000Z - **Posted:** 2026-09-11T07:30:51.172Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Somerset/Bath/Royal_United_Hospitals_Bath_NHS_Foundation_Trust/Medicine/Medicine-v8256368 - **Application URL:** https://apps.trac.jobs/job-advert/8256368?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ruh.nhs.uk ## Job Content ### Job overview Emergency Department Receptionist – Part Time 30 hours per week This role is offered on a 6 month secondment or fixed term contract. Are you looking for varied shift work in a fast‑paced environment, with excellent learning opportunities and no two days the same? If so, we would love to hear from you. We are looking for a motivated and reliable Receptionist to join our Emergency Department Reception Team. This is a busy, 24‑hour service where you will play a vital role in supporting patients arriving via GP referral, ambulance, or self‑presentation. The Emergency Department operates 24 hours a day, 7 days a week, 365 days a year, including bank holidays. The role therefore requires flexibility to support a range of shift patterns across these service hours. We are currently offering a part‑time vacancy and provide a supportive and welcoming environment within an enthusiastic and committed team of receptionists and clinical staff. This is an excellent opportunity to develop your skills while working in a dynamic and rewarding setting. ### Main duties of the job - To provide an efficient and comprehensive administration and reception service, supporting the Emergency Departments clinical teams. - To provide front of house services to patients and relatives in a professional and sensitive manner ensuring confidentiality at all times - To deal with all Emergency Department telephone and email queries - Book in and direct all patients who attend the Emergency Department, carrying out a basic triage of patients, taking into account the severity of the complaint, and ensure clinical staff are aware of their arrival as necessary. - Provide empathy when dealing with highly sensitive areas, such as relations of very poorly or deceased patients, or with sensitive health conditions. - To undertake any clerical duties as deemed necessary and reasonable, working autonomously and without direct supervision to prioritise and complete the workload, using established practices and procedures, seeking support if appropriate. ### Detailed job description and main responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Qualifications **Essential** - Must have understanding and knowledge of general office equipment i.e. computer, photocopier, scanner, telephone system - Evidence of good literacy skills - Evidence of good numeracy skills - NVQ Level 3 or equivalent in Customer Service or evidence of equivalent practical experience **Desirable** - ICT qualifications ### Specific Skills **Essential** - Ability to handle several tasks at once with frequent interruptions and prioritise workload - Evidence of ability to communicate with all levels of staff and members of the public - An understanding of the meaning of confidentiality and the requirement for this to be maintained - Ability to deal with the general stresses of working with difficult patients and the distressing circumstances that can arise ### Knowledge and experience **Essential** - Previous experience within a clerical environment - Previous experience working with Patient Administration systems **Desirable** - Previous Emergency Department or Hospital receptionist experience ## Documents - [join the ruh (pdf, 1.3mb)](https://www.healthjobsuk.com/documents?edoc=3030) - [receptionist_emergency department_job_description (pdf, 321.4kb)](https://www.healthjobsuk.com/documents?vdoc=10574703) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.