# Receptionist - Community Mental Health > NHS job listing from Job Clerk for Hampshire and Isle of Wight Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist-community-mental-health/74b2d15f-2af1-459c-8c43-f2daad84f34d - **Markdown:** https://www.jobclerk.com/job/receptionist-community-mental-health/74b2d15f-2af1-459c-8c43-f2daad84f34d.md ## Summary - **Status:** Live - **Employer:** Hampshire and Isle of Wight Healthcare NHS Foundation Trust - **Location:** St.Mary's Community Health Campus (Portsmouth), Milton Road, Portsmouth, Hampshire, PO3 6AD, United Kingdom; St James’ Hospital, Locksway Road, Portsmouth, Hampshire, PO4 8LD, United Kingdom - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25272.00 - **Contract type:** Permanent - **Employment type:** Full-time, Part-time, Flexible working - **Closing date:** 2026-08-23T23:59:00.000Z - **Posted:** 2026-08-12T07:19:40.511Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9348-26-1700 - **Application URL:** https://southernhealth.tal.net/vx/candidate/apply/12244?instant=apply - **Employer website:** https://www.southernhealth.nhs.uk ## Job Content ### Job summary Be the welcoming face of our Mental Health Services! Are you a friendly, organised, and compassionate individual who enjoys helping others? We're looking for a Mental Health Receptionist to join our dedicated Business Administration Support Team and play a vital role in supporting our mental health services across Portsmouth. Based across our sites at St Mary's Community Health Campus and St James' Hospital, you'll be the first point of contact for service users, carers, visitors, and colleagues, helping to create a positive and professional experience for everyone who accesses our services. This is a fantastic opportunity to join our supportive teams where your contribution will make a real difference every day. The hours are flexible for this post, full time or part time will be considered. Hampshire and Isle of Wight Healthcare Mental Health Services within Portsmouth and Southeast Hampshire division cover a variety of different services including inpatient facilities for both adults and older persons, community services including rehab, crisis and health and wellbeing, and learning disabilities. Based across St Marys Community Health Campus and/or St James Hospital. ### Main duties of the job Greet all patients, staff and visitors at the front desk, maintaining the reception area and consulting/meeting rooms. Answering sensitive calls from service users and other agencies, ensuring queries are forwarded promptly. Dealing with emails relating to the services via shared mailboxes. To work as part of skill mix team to provide a comprehensive administrative support to the service. To effectively always prioritise and manage own workload whilst maintaining confidentiality and diplomacy both independently and as part of a team. To carry out other duties as necessary to meet the changing needs of the service, in accordance with management of requirements and appropriate to banding. All duties will be carried out within the Trusts Information Governance, recording, and data sharing procedures and guidance. ### About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives. Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care. We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support. Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence ### Details - Date posted: 12 August 2026 - Pay scheme: Agenda for change - Band: Band 2 - Salary: £25,272 a year Please note for part time hours the salary will be pro rata - Contract: Permanent - Working pattern: Full-time, Part-time, Flexible working - Reference number: 348-PSE-12244 - Job locations: St.Mary's Community Health Campus (Portsmouth), Milton Road, Portsmouth, Hampshire, PO3 6AD, United Kingdom, St James’ Hospital, Locksway Road, Portsmouth, Hampshire, PO4 8LD, United Kingdom ### Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. ## Person Specification ### Experience **Essential** - Experience of working in an administrative setting/reception area.Working to strict deadlines and under pressureProviding operational SupportWorking without direct supervision ### Qualifications **Essential** - GCSE grade C/4 in English or equivalent ### Additional Criteria **Essential** - Excellent communication skills, written, verbal and face to face with professionals and non-professionals.Excellent customer care skills.Accurate message taking, problem solving skills and data input.Ability to work independently and as part of a team.Self motivated, able to organise a large and varied workload.Being flexible and adaptable at work in order to meet competing priorities and varying situations.Confidence in working in an environment with patients struggling from mental health issues. ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.