# Receptionist / Clerical Officer

> NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/receptionist-clerical-officer/63a175aa-1881-4142-b3de-2fb30a98c9fb
- **Markdown:** https://www.jobclerk.com/job/receptionist-clerical-officer/63a175aa-1881-4142-b3de-2fb30a98c9fb.md

## Summary

- **Status:** Live
- **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust
- **Town:** Bristol
- **Region:** South West
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 pa pro rata
- **Contract type:** Permanent
- **Employment type:** Full time, Part time, 26 hours per week
- **Closing date:** 2026-07-20T23:59:00.000Z
- **Posted:** 2026-07-08T09:03:20.553Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/Bristol_NHS_Foundation_Trust/Dental/Dental-v8135333
- **Application URL:** https://apps.trac.jobs/job-advert/8135333?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.uhbw.nhs.uk

## Job Content

### Job overview

We are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team at the Bristol Dental Hospital.

### Main duties of the job

The role of Receptionist / Clerical Officer is to serve as a contact for patients accessing our services.  We are a small dynamic team providing an excellent service to our patients and staff. You will be working within a small team who enjoy a supportive and friendly working environment, where we encourage participation and learning from one another at all times and focus our efforts towards a patient centred service.

### Detailed job description and main responsibilities

Key experience you will need to apply for the role:

- Previous experience of being an initial point of contact for patients

- The ability to communicate effectively both via telephone and in person

- Appetite to learn and develop

- IT literate.

- Previous experience using Careflow or other patient administration system is desirable

Full role details can be found in the job description.

## Person Specification

### Qualifications

**Essential**

- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

### Skills & Abilities

**Essential**

- Excellent/professional telephone /reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Proven good organisational skills
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team

### Knowledge & Experience

**Essential**

- Previous reception experience in a healthcare or public setting
- Previous NHS experience
- Clerical/administration experience including filing and/or reception

## Documents

- [new jd (pdf, 720.5kb)](https://www.healthjobsuk.com/documents?vdoc=10438047)
- [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005)
- [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397)
- [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131)
- [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476)
- [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.