# Receptionist (CAT 1 - Head and Neck) - RBH Reading & Townlands

> NHS job listing from Job Clerk for Royal Berkshire NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/receptionist-cat-1-head-and-neck-rbh-reading-and-townlands/daa675f6-e392-463e-a120-ee947cb9a651
- **Markdown:** https://www.jobclerk.com/job/receptionist-cat-1-head-and-neck-rbh-reading-and-townlands/daa675f6-e392-463e-a120-ee947cb9a651.md

## Summary

- **Status:** Live
- **Employer:** Royal Berkshire NHS Foundation Trust
- **Town:** Reading
- **Region:** South East
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 per annum
- **Contract type:** Permanent: Working cross-site between Royal Berkshire Hospital, Reading and Townlands Hospital, Henley-on-Thames
- **Employment type:** Full time - 37.5 hours per week (working shifts between 8am and 6pm Monday - Friday)
- **Closing date:** 2026-08-09T23:59:00.000Z
- **Posted:** 2026-07-23T07:01:31.237Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Berkshire/HenleyonThames_Reading/Royal_Berkshire_NHS_Foundation_Trust/Reception/Reception-v8105319
- **Application URL:** https://apps.trac.jobs/job-advert/8105319?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.royalberkshire.nhs.uk

## Job Content

### Job overview

Band 2 Receptionist  (CAT  1 - Head and Neck)

This is a full-time post for 37.5 hours per week (the post will include working shifts between 8am and 6pm Monday to Friday).

This role is a split over two Hospital sites, being that of the Royal Berkshire Hospital in Reading and Townlands Hospital in Henley-on-Thames.

The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception teams.

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

The team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

### Main duties of the job

Duties include welcoming patients into the departments, preparing patient files for clinic appointments, being the first point of call for patients attending Clinic and arranging follow-up appointments for patients before they leave the department as well as other administrative duties.  The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.

### Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

## Person Specification

### Experience

**Essential**

- Reception experience within a customer service setting
- Call centre experience
- Experience within an NHS administrative environment

### Education / Qualifications

**Essential**

- GCSE (or equivalent) or above in English Language and Maths
- Knowledge of Microsoft packages

## Documents

- [staff benefits (pdf, 139.1kb)](https://www.healthjobsuk.com/documents?edoc=603)
- [behaviours framework 2022 (pdf, 2.9mb)](https://www.healthjobsuk.com/documents?edoc=2970)
- [probation policy & procedure (pdf, 559.4kb)](https://www.healthjobsuk.com/documents?edoc=1640)
- [job description & person specification (pdf, 178.3kb)](https://www.healthjobsuk.com/documents?vdoc=10399876)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.