# Receptionist / Administrator

> NHS job listing from Job Clerk for East Suffolk and North Essex NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/receptionist-administrator/0b54e545-a5a9-4ef2-9b0c-1d9ebb2c6ceb
- **Markdown:** https://www.jobclerk.com/job/receptionist-administrator/0b54e545-a5a9-4ef2-9b0c-1d9ebb2c6ceb.md

## Summary

- **Status:** Live
- **Employer:** East Suffolk and North Essex NHS Foundation Trust
- **Location:** Ipswich Hospital
- **Workplace type:** onsite
- **Profession:** Receptionist
- **Grade:** Band 2
- **Salary:** £25,272 per annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-10-11T22:59:00.000Z
- **Posted:** 2026-10-02T12:52:57.087Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Essex/Ipswich/East_Suffolk_North_Essex_NHS_Foundation_Trust/Receptionist/Receptionist-v8339929
- **Application URL:** https://apps.trac.jobs/job-advert/8339929?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.esneft.nhs.uk

## Job Content

### Job overview

Would you like to use your skills to help make a difference to our patients?

If so, we are looking for a receptionist/administrator to join our team and work in our oncology and haematology outpatients and Woolverstone day unit at Ipswich Hospital.

You will join an existing, supportive and established team of receptionists/administrators. This post will be worked: Monday – Friday, 9am – 5pm, which may be subject to change upon needs of the service. You will need to be flexible to provide cover for other team members.

You will be the first point of contact for our patients visiting the department therefore you will play an integral part of making a difference to our patients by providing a friendly, welcoming face.

### Main duties of the job

- Consistent provision of administration support to the team.
- To ensure high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis.
- Ensure queries are dealt with in an appropriate timely manner
- Managing patient waiting lists to ensure that RTT and Cancer Performance wait times are achieved. Escalate potential breach dates before booking to appropriate person
- Completion of the department appointment report ensuring that clinic outcomes are acted upon
- Process oncology and haematology department appointment reports for clinics held elsewhere or remote clinics
- Providing an efficient and polite service to callers by answering the telephone in a prompt and courteous manner in accordance with trust guidelines
- Ensure clinic outcomes are acted upon in timely manner
- Ensure department appointment reports are processed

### Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

### Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

## Person Specification

### Knowledge

**Essential**

- Confidentiality and Data Protection
- Customer service

**Desirable**

- NHS knowledge of relevant work area

### Experience

**Essential**

- Previous office based administrative work
- Working with members of the public
- Working as part of a team
- Use of Microsoft Office

**Desirable**

- Previous NHS admin experience

### Qualifications

**Essential**

- GCSE Grade C/5 in English and Maths

**Desirable**

- NVQ in administration or equivalent
- AMSPAR
- Medical terminology

## Documents

- [staff networks (pdf, 252.1kb)](https://www.healthjobsuk.com/documents?edoc=2724)
- [dbs information (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?edoc=1262)
- [apprenticeship handbook (pdf, 373.9kb)](https://www.healthjobsuk.com/documents?edoc=2499)
- [esneft values and behaviours (pdf, 74.8kb)](https://www.healthjobsuk.com/documents?edoc=2146)
- [value of joining nhs pension (pdf, 125.2kb)](https://www.healthjobsuk.com/documents?edoc=2404)
- [job description and person specification (pdf, 512.6kb)](https://www.healthjobsuk.com/documents?vdoc=10663945)
- [admin & digital apprenticeships - esneft 2026 (pdf, 3.3mb)](https://www.healthjobsuk.com/documents?ddoc=2452)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.