# Receptionist Administrator - Emergency Department > NHS job listing from Job Clerk for University Hospitals Dorset NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionist-administrator-emergency-department/c57a96f3-1114-486f-84c9-8b715cd86c46 - **Markdown:** https://www.jobclerk.com/job/receptionist-administrator-emergency-department/c57a96f3-1114-486f-84c9-8b715cd86c46.md ## Summary - **Status:** Live - **Employer:** University Hospitals Dorset NHS Foundation Trust - **Town:** Poole - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa/pro rata - **Contract type:** Permanent - **Employment type:** 16.13 hours per week (Various shifts to be offered on a part time basis) - **Closing date:** 2026-06-11T23:59:00.000Z - **Posted:** 2026-05-27T23:02:01.644Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Dorset/Poole/University_Hospitals_Dorset_NHS_Foundation_Trust/Emergency_Department/Emergency_Department-v8027895 - **Application URL:** https://apps.trac.jobs/job-advert/8027895?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhd.nhs.uk ## Job Content ### Job overview Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts. The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you. ** PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION: ** - What personal qualities/attributes do you have that you feel will be beneficial to this post? - Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills - Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome? Interview date: 23rd June 2026 ### Main duties of the job The successful applicant will possess: - Good IT skills - Excellent customer service skills - Manage own workload whilst effectively prioritising tasks - Ability to work within a demanding environment, demonstrating a confident approach to difficult situations - Excellent team player with good communication skill ### Detailed job description and main responsibilities To understand the role in more detail please read the full job description and person specification documents which are attached to this advert. ## Job Details Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts. The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you. ** PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION: ** What personal qualities/attributes do you have that you feel will be beneficial to this post? Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome? Interview date: 23rd June 2026 ## Job Description The successful applicant will possess: Good IT skills Excellent customer service skills Manage own workload whilst effectively prioritising tasks Ability to work within a demanding environment, demonstrating a confident approach to difficult situations Excellent team player with good communication skill ## Responsibilities To understand the role in more detail please read the full job description and person specification documents which are attached to this advert. ## Person Specification ### Knowledge **Essential** - Ability to respond to a range of people in a courteous and professional manner - To understand and be able to maintain confidentiality **Desirable** - Ability to answer patients queries or know where to refer them ### Experience **Essential** - Experience of clerical duties in office / administration environment - Customer service experience - Experience in the use of IT / computer skills **Desirable** - Experience of working in the NHS or on a reception desk ### Qualifications **Essential** - Good level of general education - Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base ### Personal Attributes **Essential** - Interest in working in the healthcare sector/NHS environment - Methodical approach to organising work, ability to prioritise - Ability to work and remain calm under pressure - Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other ### Language requirement **Essential** - Able to speak English as necessary to undertake the role ### Technical Skills Competencies **Essential** - Competent in using Microsoft Office Software - Excellent communications in person, via telephone and written - Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks. - Good keyboard skills requiring high percentage of accuracy. **Desirable** - Previous experience in communicating with senior clinical / managerial colleagues and patients - Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle ## Documents - [ps (pdf, 42.6kb)](https://www.healthjobsuk.com/documents?vdoc=10315050) - [dbs - faqs (pdf, 102.0kb)](https://www.healthjobsuk.com/documents?edoc=2417) - [reception jd (pdf, 192.6kb)](https://www.healthjobsuk.com/documents?vdoc=10315049) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.