# Reception/Administration Clerk > NHS job listing from Job Clerk for Northampton General Hospital NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/receptionadministration-clerk/f4437fbe-7ee2-4aef-8fa0-242b8a0eb001 - **Markdown:** https://www.jobclerk.com/job/receptionadministration-clerk/f4437fbe-7ee2-4aef-8fa0-242b8a0eb001.md ## Summary - **Status:** Live - **Employer:** Northampton General Hospital NHS Trust - **Town:** Northampton - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum / pro rata - **Contract type:** 12 months (Fixed term) - **Employment type:** Full time, Job share, Flexible working, 37.5 hours per week - **Closing date:** 2026-06-22T23:59:00.000Z - **Posted:** 2026-06-08T10:30:59.519Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Northamptonshire/Northampton/Northampton_General_Hospital_NHS_Trust/Medicine/Medicine-v7989645 - **Application URL:** https://apps.trac.jobs/job-advert/7989645?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.northamptongeneral.nhs.uk ## Job Content ### Job overview The post holder will provide efficient and comprehensive administration support, working as part of a team, covering all aspects of the Medical Outpatients Reception function and Medical Outpatients Department. Duties will include providing a reception service to patients, relatives/carers and all staff groups, arranging patient appointments via telephone or face to face and demonstrating a high standard of customer care. This position is open to internal candidates. 4 months fixed term until 31st July 2026 ### Main duties of the job To provide an efficient and courteous reception service to patients, relative/carers, Medical Outpatients and the wider Trust. Deal with often complex telephone queries from patients, GP’s, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange appointments for patients in accordance with guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient. To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff. To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy. To communicate complex information regarding Medical Outpatients appointments and results to departments within the Trust and externally. To communicate with the IT Department to report faults/problems with the department’s IT systems or interfaces often imparting complex or technical information. Liaise with the administration and clinical teams when booking appointments to ensure appointments are booked onto the appropriate lists. To input data and maintain the integrity of data held in the IT systems used within the Hospital Information System (CaMIS). To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems. ### Detailed job description and main responsibilities For further details, please see the attached job description and person specification ## Job Details The post holder will provide efficient and comprehensive administration support, working as part of a team, covering all aspects of the Medical Outpatients Reception function and Medical Outpatients Department. Duties will include providing a reception service to patients, relatives/carers and all staff groups, arranging patient appointments via telephone or face to face and demonstrating a high standard of customer care. This position is open to internal candidates. 4 months fixed term until 31st July 2026 ## Job Description To provide an efficient and courteous reception service to patients, relative/carers, Medical Outpatients and the wider Trust. Deal with often complex telephone queries from patients, GP’s, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange appointments for patients in accordance with guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient. To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff. To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy. To communicate complex information regarding Medical Outpatients appointments and results to departments within the Trust and externally. To communicate with the IT Department to report faults/problems with the department’s IT systems or interfaces often imparting complex or technical information. Liaise with the administration and clinical teams when booking appointments to ensure appointments are booked onto the appropriate lists. To input data and maintain the integrity of data held in the IT systems used within the Hospital Information System (CaMIS). To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems. ## Responsibilities For further details, please see the attached job description and person specification ## Person Specification ### Skills **Essential** - Good written communication skills - Good oral communication skills, ability to adapt style and level appropriately - Effective interpersonal skills - Good organisation skills, planning and time management skills - Able to maintain confidentiality at all times and knowledge of GDPR ### Knowledge and Experience **Essential** - Telephone communication experience - Computer based administration systems experience - Good basic IT skills including use of MS Outlook - Previous experience in a patient / customer facing role **Desirable** - Experience of working in the NHS - General administrative experience ### Educations, Training and Qualifications **Essential** - Minimum 3 GCSE at grade C or equivalent, including English **Desirable** - NVQ Level 2 Business Administration or Customer Care or equivalent - IT Literacy ## Documents - [useful links (pdf, 185.9kb)](https://www.healthjobsuk.com/documents?edoc=1875) - [code of conduct (pdf, 235.2kb)](https://www.healthjobsuk.com/documents?edoc=1872) - [reception/admin (pdf, 328.6kb)](https://www.healthjobsuk.com/documents?vdoc=10279411) - [benefits and ngh (pdf, 379.3kb)](https://www.healthjobsuk.com/documents?edoc=1874) - [respect and support document (pdf, 207.1kb)](https://www.healthjobsuk.com/documents?edoc=1869) - [staff fair processing statement (pdf, 90.4kb)](https://www.healthjobsuk.com/documents?edoc=1868) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.