# Reception Team Lead > NHS job listing from Job Clerk for Derbyshire Community Health Services NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/reception-team-lead/8e192a9b-0316-4c98-a419-cb2395c8025d - **Markdown:** https://www.jobclerk.com/job/reception-team-lead/8e192a9b-0316-4c98-a419-cb2395c8025d.md ## Summary - **Status:** Live - **Employer:** Derbyshire Community Health Services NHS Foundation Trust - **Location:** St Lawrence Road Surgery - **Workplace type:** onsite - **Profession:** Lead (legacy administrative group) - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pro rata - **Contract type:** Permanent - **Employment type:** Part time - 30 hours per week - **Closing date:** 2026-10-27T23:59:00.000Z - **Posted:** 2026-10-13T07:25:04.407Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Derbyshire/Creswell/Derbyshire_Community_Health_Services_NHS_Foundation_Trust/ReceptionAdministration/ReceptionAdministration-v8361675 - **Application URL:** https://apps.trac.jobs/job-advert/8361675?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.dchs.nhs.uk ## Job Content ### Job overview DCHS General Practice Services is delighted to be recruiting four Reception Team Leaders, one for each of the following practices: - Ripley Medical Centre - St Lawrence Road Medical Centre, Clay Cross As a Reception Team Leader, you will support the Deputy Practice Manager in leading the reception team and ensuring duties are completed efficiently, professionally and to a high standard. You will play a key role in creating a welcoming and positive experience for patients, while helping the reception team provide excellent support to patients and clinical colleagues. You will keep records and reporting up to date, coordinate workflows effectively and contribute to the smooth day-to-day running of the practice in line with our policies and procedures. We welcome applications from candidates with general practice experience who are confident leaders, work well in a fast-paced environment and take a proactive, flexible approach to achieving service objectives. ### Main duties of the job Oversee the day-to-day work of the reception team, ensuring effective allocation and timely completion of tasks. Support the Deputy Practice Manager with staff recruitment, induction, training, development and retention. Promote a professional, inclusive and welcoming experience for all patients and service users. Ensure reception staff have appropriate time and support to complete mandatory training. Provide regular 1:1s, pastoral support, return-to-work meetings and appraisals for direct reports. Monitor and improve patient experience, providing support with access to services, appointment bookings and digital inclusion. Ensure the reception team delivers a safe, efficient, responsive and patient-focused service. Support the delivery of training for new and existing systems and processes. Provide hands-on reception support during periods of exceptional workload, as required. Work collaboratively with the Patient Participation Group (PPG) to ensure services remain responsive to patient needs ### Detailed job description and main responsibilities Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visa’s and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)” ### Applicant requirements You must have appropriate UK professional registration. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Essential **Essential** - Good standard of general education - Experience in General Practice Reception/Administration **Desirable** - NVQ Level 4 of Management or equivalent ### Experience and Knowledge Required **Essential** - Knowledge of Information Governance Policies and Procedures - Knowledge of SystmOne GP system **Desirable** - Experience of training and supporting others ## Documents - [reception team lead (pdf, 568.5kb)](https://www.healthjobsuk.com/documents?vdoc=10688416) - [application guidance (pdf, 248.4kb)](https://www.healthjobsuk.com/documents?edoc=2565) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.