# Radiotherapy Receptionist > NHS job listing from Job Clerk for The Christie NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/radiotherapy-receptionist/e85c546b-68ef-40f7-b877-75264c84015f - **Markdown:** https://www.jobclerk.com/job/radiotherapy-receptionist/e85c546b-68ef-40f7-b877-75264c84015f.md ## Summary - **Status:** Live - **Employer:** The Christie NHS Foundation Trust - **Town:** Manchester - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 Pro rata, per annum - **Contract type:** 9 months (Fixed Term - 9 months) - **Employment type:** 30 hours per week (Part time - 30 Hours per week) - **Closing date:** 2026-08-10T23:59:00.000Z - **Posted:** 2026-07-27T13:30:37.813Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8185259 - **Application URL:** https://apps.trac.jobs/job-advert/8185259?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.christie.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen in the Proton Beam Therapy Service for an enthusiastic individual to join the admin, clerical and patient support team.  The post holder will be responsible for a wide range of clerical and administrative duties and will be the first point of contact for many patients; they will be an essential part of the team assisting patients as well as colleagues and visitors to the department.  It is preferable for candidates to have some experience of working in a healthcare setting but not essential as training will be provided for this specialised role 2 posts - Permanent, 30hours per week over 4 days. Working Monday, Wednesday, Thursday and Friday. None working day Tuesday. - Fixed term, 30hours per week over 4 days. Working Monday, Tuesday, Thursday and Friday. Non-working day Wednesday. Starting 5th October 2026 for 9 months. Example shifts include 7am-3pm, 8am-4pm and 11am-7pm with occasional weekend work (approximately 2-3 per year). Shift times may differ from the examples to suit the needs of the service. ### Main duties of the job The receptionist is an essential part of the clerical, admin and support team for the department and will include meeting and greeting patients on arrival to the department, answering telephone enquiries, creating, amending and out-coming appointments as well as management of the department reception areas. This role includes a range of administrative duties, using Trust systems to record and maintain patient records.  Good IT skills in addition to the willingness and commitment to learn multiple Trust IT systems are necessary. Applicants should possess excellent communication skills as they will be supporting patients and carers of all ages, including a large number of paediatric patients and families travelling from all over the UK.  Applicants should have a strong team work ethic and be willing to interact with a range of professions. As a novel service flexibility is essential to meet the needs of an evolving workload. Therefore, the post holder will need to have a flexible attitude to work, with the ability to adapt when the service requires. Current clinical hours of the service are covered by a range of shift patterns as described in the job description and are distributed evenly amongst the team. ### Detailed job description and main responsibilities ### Communication Skills ### Knowledge, training and experience ### Planning and Organisation ### Patient Care: ### Freedom to Act ### Working Conditions ### Teaching/Training - Meet and greet patients attending the Proton Beam Therapy Centre - Using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance - Exchange information with patients and staff, both verbally and in written format - Communicate information between departments internally and external - Access patients’ demographic details on relevant clinical systems and amend as necessary - Enter patient details onto the relevant clinical systems - Provide comprehensive advice to patients/relatives regarding appointments - Track patient case notes in relevant clinical systems - Deal with queries from patients and other service users, for example GP’s, hospital staff, social services, voluntary organisations and Trust management - Liaise with other members of staff regarding case notes and patient visits - Resolves issues arising in own role, such as cancellation of patient  appointments - Uses own initiative to liaise with clinical staff where necessary regarding patient queries - Use patient information systems to assist patients and staff - Work in Medway system, requiring standard keyboard skills - Use of office equipment including PCs, fax machine, and phones - Maintain patient confidentiality at all times - Follow all relevant policies and legislation - Post holder is expected to follow all relevant protocols, and standard practice - Work collaboratively with colleagues to ensure policies are adhered to - Undertakes surveys/audits as necessary to own work. - Use own initiative to solve problems referring to manager as necessary - Books patient transport where applicable and deals with transport queries - Booking and scheduling of physiotherapy and complimentary therapy and support services on site - Plan and organise own time and workload activity with prioritisation - Record all data in an accurate and timely manner - The post holder will be expected undergo relevant training and to take an active role in own personal development - The need for flexibility in this role is paramount as the post holder may be required to work in other locations and work flexible shifts - Undertakes a range of different delegated duties across the Proton Beam Therapy Centre as allocated by the relevant line manager - Record patient information and data and contribute to the implementation of patients clinical care packages - Works within standard operating procedures, local practices and policies. Works independently with supervision rather than being directly managed Effort - Patient transfer - Handling of non-patient loads - Manual handling tasks as required - Working hours must be flexible to the needs of the service, this may include working weekends - Expected to participate in all shift patterns - Attends all relevant mandatory training courses - Maintains own personal development - Participate in relevant training, meetings and work at The Christie Withington site and other satellites within the network as required - Assists in the training and/or orientation of clinical support worker and any other students - Complete Christie Care Certificate as mandated by the Trust - Required to demonstrate tasks and duties to new and less experienced members of the team This is not an exhaustive list and additional duties may be required as requested by the lead radiographer/ principal radiographer. ## Person Specification ### Other **Essential** - Available to work flexibly to cover the needs of the service - Change of shifts at short notice - Work weekends/Short notice - Physically able -able to assist in manual handling activities - Team player - Empathetic and caring - Positive outlook - Comfortable at being exposed to distressing/Emotional circumstances - Committed to delivering high standards of patient/customer care - Dedicated and enthusiastic - Honest and trustworthy ### Skills **Essential** - Ability to effectively communicate Customer/Patient care skills - Ability to manage difficult conversation - Ability in conflict resolution with all grades of staff, patients, carers and general public - Ability to foster a team-environment, motivating colleagues - Ability to impart messages including in group setting, utilising presentation aids as appropriate - Able to work using own imitative, following instructions from a registered professional and line management - Ability to demonstrate and share care skills to more junior health care support workers - Excellent organisation skills ### Values **Essential** - Ability to demonstrate the organisational values and behaviours ### Knowledge **Essential** - Knowledge of patient information/ recording systems - IT literate - Demonstrated by evidence of: ECDL **Desirable** - Knowledge of Microsoft Office applications ### Experience **Essential** - Experience of working in a customer service or patient related environment - Able to demonstrate knowledge/experience of dealing with patients who may be distressed or emotional due to different circumstances - Experience of undertaking administrative duties - Job role is administrative, involving schedule list management - Completing administrative jobs associated with the job role **Desirable** - Experience of working in a clinical environment within the NHS - Previous experience and exposure to NHS settings is beneficial, such as experience working with clinical systems - Dealing with patients who may be distressed/emotional - Experience of using multiple healthcare IT systems ### Qualifications **Essential** - Vocational qualification at level 2 or equivalent experience - Good standard level of education ## Documents - [strategy brochure (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=1645) - [travel to the christie (pdf, 3.8mb)](https://www.healthjobsuk.com/documents?edoc=1960) - [the christie values and behaviours (pdf, 919.5kb)](https://www.healthjobsuk.com/documents?edoc=1643) - [job description & person specification (pdf, 250.8kb)](https://www.healthjobsuk.com/documents?vdoc=10489105) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.