# Radiology Receptionist Team Leader > NHS job listing from Job Clerk for Mersey and West Lancashire Teaching Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/radiology-receptionist-team-leader/28eb2bde-e28b-4172-a706-e3e44ccba519 - **Markdown:** https://www.jobclerk.com/job/radiology-receptionist-team-leader/28eb2bde-e28b-4172-a706-e3e44ccba519.md ## Summary - **Status:** Live - **Employer:** Mersey and West Lancashire Teaching Hospitals NHS Trust - **Town:** Prescot - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday - Friday) - **Closing date:** 2026-06-05T23:59:00.000Z - **Posted:** 2026-05-22T08:52:01.555Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Southport/Mersey_West_Lancashire_Teaching_Hospitals_NHS_Trust/Admin_Clerical/Admin_Clerical-v7751800 - **Application URL:** https://apps.trac.jobs/job-advert/7751800?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sthk.nhs.uk ## Job Content ### Job overview To be a member of the Radiology Reception that provides comprehensive, high-quality outpatient and waiting list management services for the Radiology Department. Exercise initiative and use independent judgement, knowledge, and analysis to book patients, dependent on their individual clinical needs and their complexity. Work in a demanding and sometimes hostile environment dealing with complex and sensitive information daily. Provide an information and communication link between the patient and their Radiology attendance or admission to hospital. Responsible for decision-making with situations arising from the duties and responsibilities to ensure an effective, organised, comprehensive and efficient, high-quality patient centred clerical service. Working closely with the operational management teams and clinicians to enable effective management of the patient pathway. Responsible for the reception team, providing support, training, staff appraisals and return to work interviews ensuring staff health and well being liaising directly with the Radiology Admin Manager ### Main duties of the job To provide a comprehensive inpatient and outpatient service to patients. The post will also support through each of the clerical areas (excluding medical secretaries) within the Radiology department to enable cover in all respects of the service. To be named contact point liaising with patients, relatives and/or carers as well as medical services to ensure the appointment or admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic. Accurate addition of patients to the waiting list ensuring any relevant notes recorded. To work flexibly according to the needs of the service including covering for colleagues during periods of leave. Ensure answering, when possible, all incoming departmental telephone calls. ### Detailed job description and main responsibilities provide a comprehensive inpatient and outpatient service to patients. The post will also support through each of the clerical areas (excluding medical secretaries) within the Radiology department to enable cover in all respects of the service. To be named contact point liaising with patients, relatives and/or carers as well as medical services to ensure the appointment or admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic. Accurate addition of patients to the waiting list ensuring any relevant notes recorded. To work flexibly according to the needs of the service including covering for colleagues during periods of leave. Ensure answering, when possible, all incoming departmental telephone calls. To provide advice to patients with matters relating to their appointment, ward admission (pre and post interventional guidance) and regarding their position on the waiting list. To slot fill multiple interventional procedure lists up to six weeks in advance, using clinical knowledge, medical terminology, and information to m 18-week, diagnostic, cancer and/or 28-day rescheduling targets. Ensure that all patients are placed on CRIS (Radiology system) with information and records updated and maintained. Responsible for registration of referral letters, ensuring all referral letters or emails referrals are pended onto CRIS and directed to the appropriate Consultants and Clinicians. Responsible for supporting with clinic template changes due to changes to Radiology super user. To work under own initiative within approved policies, procedures, booking guidelines and escalation processes to make decisions to ensure efficient and patient centred service delivery. The post holder will be required to undertake mandatory training and is responsible for keeping this training up to date. The post holder will have an appraisal of performance each year and will be responsible for agreeing a development plan in line with the Trust's PDR system in agreement with their manager or immediate supervisor. The development plan will be reviewed each year. The Trust will provide assistance and agreed development to enable the post holder to achieve their objectives and standards in line with the development plan. Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager. To understand, contribute, implement, and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems. Assist in the training and induction of new staff and provide continuous support with regards to the coordination of their workload. Participate in the cover of work colleagues during their absences or at other times when required. Responsible for the Supervision of the imaging Reception staff including allocation of work, providing support to staff and handling day-to-day personal issues. To complete Development reviews of Imaging Reception staff on an annual basis and undertake return to work interviews for staff following periods of absence/sickness. ## Job Details To be a member of the Radiology Reception that provides comprehensive, high-quality outpatient and waiting list management services for the Radiology Department.Exercise initiative and use independent judgement, knowledge, and analysis to book patients, dependent on their individual clinical needs and their complexity. Work in a demanding and sometimes hostileenvironment dealing with complex and sensitive information daily.Provide an information and communication link between the patient and their Radiology attendance or admission to hospital.Responsible for decision-making with situations arising from the duties and responsibilities to ensure an effective, organised, comprehensive and efficient, high-quality patient centred clericalservice.Working closely with the operational management teams and clinicians to enable effective management ofthe patient pathway.Responsible for the reception team, providing support, training, staff appraisals and return to work interviews ensuring staff health and well being liaising directly with the Radiology Admin Manager ## Job Description To provide a comprehensive inpatient and outpatient service to patients. The post will also support through each of the clerical areas (excluding medical secretaries) within the Radiology department toenable cover in all respects of the service.To be named contact point liaising with patients, relatives and/or carers as well as medical services to ensure the appointment oradmission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic.Accurate addition of patients to the waiting list ensuring any relevant notes recorded.To work flexibly according to the needs of the service including covering for colleagues during periods ofleave.Ensure answering, when possible, all incoming departmental telephone calls. ## Responsibilities provide a comprehensive inpatient and outpatient service to patients. The post will also support through each of the clerical areas (excluding medical secretaries) within the Radiology department toenable cover in all respects of the service.To be named contact point liaising with patients, relatives and/or carers as well as medical services to ensure the appointment oradmission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic.Accurate addition of patients to the waiting list ensuring any relevant notes recorded.To work flexibly according to the needs of the service including covering for colleagues during periods ofleave.Ensure answering, when possible, all incoming departmental telephone calls. To provide advice to patients with matters relating to their appointment, ward admission (pre and post interventional guidance) and regarding their position on the waiting list.To slot fill multiple interventional procedure lists up to six weeks in advance, using clinical knowledge,medical terminology, and information to m 18-week, diagnostic, cancer and/or 28-dayrescheduling targets.Ensure that all patients are placed on CRIS (Radiology system) with information and records updated and maintained.Responsible for registration of referral letters, ensuring all referral letters or emails referrals are pended onto CRIS and directed to the appropriate Consultants and Clinicians.Responsible for supporting with clinic template changes due to changes to Radiology super user.To work under own initiative within approved policies, procedures, booking guidelines and escalation processes to make decisions to ensure efficient and patient centred service delivery. The post holder will be required to undertake mandatory training and is responsible for keeping this training up to date.The post holder will have an appraisal of performance each year and will be responsible for agreeing a development plan in line with the Trust's PDR system in agreement with their manager or immediatesupervisor. The development plan will be reviewed each year.The Trust will provide assistance and agreed development to enable the post holder to achieve theirobjectives and standards in line with the development plan.Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager.To understand, contribute, implement, and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems.Assist in the training and induction of new staff and provide continuous support with regards to the coordination of their workload.Participate in the cover of work colleagues during their absences or at other times when required.Responsible for the Supervision of the imaging Reception staff including allocation of work, providingsupport to staff and handling day-to-day personal issues.To complete Development reviews of Imaging Reception staff on an annual basis and undertake return towork interviews for staff following periods of absence/sickness. ## Person Specification ### Other **Essential** - To frequently sit and concentrate in a restricted position for a substantial proportion of the working time due to continuous exposure to VDU equipment, inputting information via a keyboard and using a telephone headset. Whilst using multiple computer systems at the same time - To multi-task between activities with frequent interruptions and a need to leave one task immediately. Reprioritise your workload to resolve any unexpected issues - Ability to concentrate when taking patient details over the phone throughout the day - Requirement to deal with distressed patients on a daily basis - Working in an office environment, using a VDU continuously throughout the day ### Skills **Essential** - Excellent organisational skills - Able to work under pressure & to strict deadlines - Able to work effectively across departmental boundaries - Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using tact when required - Demonstrate knowledge of dealing with public/conflict - Demonstrate a caring manner with an understanding disposition - High standard of accuracy - Flexibility and able to adapt to change - Excellent communication skills - Ability to work as a flexible and effective team member ### Experience **Essential** - Computer literate – experience of using Microsoft packages - Working within a multidisciplinary team - Experience of working in a customer service environment - Excellent communication skills to overcome barriers of understanding - Experience of collating data - Working in a demanding environment - Ability to organise self, working to deadlines and ensuring quality standards **Desirable** - Use of patient administrative systems - Experience of scheduling / coordination activities and/or resources - Waiting list management experience - Knowledge of NHS standards and targets - Communication with patients in a healthcare setting ### Qualifications **Essential** - ECDL or equivalent administration experience - NVQ 2 customer care or equivalent experience - GCSE qualifications including Maths and English and/or equivalent qualifications and/or experience **Desirable** - NVQ 3 business and admin ## Documents - [risk id (pdf, 392.6kb)](https://www.healthjobsuk.com/documents?vdoc=10149899) - [job description (pdf, 260.5kb)](https://www.healthjobsuk.com/documents?vdoc=10149897) - [staff benefits at mwl (pdf, 5.6mb)](https://www.healthjobsuk.com/documents?edoc=2916) - [personal specification (pdf, 222.7kb)](https://www.healthjobsuk.com/documents?vdoc=10149898) - [mwl recruitment journey (pdf, 884.1kb)](https://www.healthjobsuk.com/documents?edoc=2902) - [important information for candidates (pdf, 128.6kb)](https://www.healthjobsuk.com/documents?edoc=663) - [helpful tips to complete your application form (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2901) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.