Radiology Receptionist Team Leader

Job overview

To be a member of the Radiology Reception that provides comprehensive, high-quality outpatient and waiting list management services for the Radiology Department. Exercise initiative and use independent judgement, knowledge, and analysis to book patients, dependent on their individual clinical needs and their complexity. Work in a demanding and sometimes hostile environment dealing with complex and sensitive information daily. Provide an information and communication link between the patient and their Radiology attendance or admission to hospital. Responsible for decision-making with situations arising from the duties and responsibilities to ensure an effective, organised, comprehensive and efficient, high-quality patient centred clerical service. Working closely with the operational management teams and clinicians to enable effective management of the patient pathway. Responsible for the reception team, providing support, training, staff appraisals and return to work interviews ensuring staff health and well being liaising directly with the Radiology Admin Manager

Main duties of the job

To provide a comprehensive inpatient and outpatient service to patients. The post will also support through each of the clerical areas (excluding medical secretaries) within the Radiology department to enable cover in all respects of the service. To be named contact point liaising with patients, relatives and/or carers as well as medical services to ensure the appointment or admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic. Accurate addition of patients to the waiting list ensuring any relevant notes recorded. To work flexibly according to the needs of the service including covering for colleagues during periods of leave. Ensure answering, when possible, all incoming departmental telephone calls.

Detailed job description and main responsibilities

provide a comprehensive inpatient and outpatient service to patients. The post will also support through each of the clerical areas (excluding medical secretaries) within the Radiology department to enable cover in all respects of the service. To be named contact point liaising with patients, relatives and/or carers as well as medical services to ensure the appointment or admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic. Accurate addition of patients to the waiting list ensuring any relevant notes recorded. To work flexibly according to the needs of the service including covering for colleagues during periods of leave. Ensure answering, when possible, all incoming departmental telephone calls.

To provide advice to patients with matters relating to their appointment, ward admission (pre and post interventional guidance) and regarding their position on the waiting list. To slot fill multiple interventional procedure lists up to six weeks in advance, using clinical knowledge, medical terminology, and information to m 18-week, diagnostic, cancer and/or 28-day rescheduling targets. Ensure that all patients are placed on CRIS (Radiology system) with information and records updated and maintained. Responsible for registration of referral letters, ensuring all referral letters or emails referrals are pended onto CRIS and directed to the appropriate Consultants and Clinicians. Responsible for supporting with clinic template changes due to changes to Radiology super user. To work under own initiative within approved policies, procedures, booking guidelines and escalation processes to make decisions to ensure efficient and patient centred service delivery.

The post holder will be required to undertake mandatory training and is responsible for keeping this training up to date. The post holder will have an appraisal of performance each year and will be responsible for agreeing a development plan in line with the Trust's PDR system in agreement with their manager or immediate supervisor. The development plan will be reviewed each year. The Trust will provide assistance and agreed development to enable the post holder to achieve their objectives and standards in line with the development plan. Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager. To understand, contribute, implement, and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems. Assist in the training and induction of new staff and provide continuous support with regards to the coordination of their workload. Participate in the cover of work colleagues during their absences or at other times when required. Responsible for the Supervision of the imaging Reception staff including allocation of work, providing support to staff and handling day-to-day personal issues. To complete Development reviews of Imaging Reception staff on an annual basis and undertake return to work interviews for staff following periods of absence/sickness.