# Radiology CDC waiting List Coordinator > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/radiology-cdc-waiting-list-coordinator/ec24dd7a-5cc8-44cf-be84-9ce00e6aa982 - **Markdown:** https://www.jobclerk.com/job/radiology-cdc-waiting-list-coordinator/ec24dd7a-5cc8-44cf-be84-9ce00e6aa982.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Town:** Bristol - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-15T23:59:00.000Z - **Posted:** 2026-06-02T07:01:58.822Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Weston_Super_Mare/University_Hospitals_Bristol_Weston_NHS_Foundation_Trust/Radiology/Radiology-v8043510 - **Application URL:** https://apps.trac.jobs/job-advert/8043510?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview An exciting opportunity has become available for a CDC Waiting List Coordinator to join our Radiology Administration team at Weston, this is a full-time position (37.5 hours) working Monday-Friday. The post holder will assist with and act as a point of contact for all queries relating to Community Diagnostic Centre (CDC) bookings. They will work alongside the administration appointments team to monitor, manage, and validate active and backlog waiting lists. The administration team is based at the Weston General Hospital site. ### Main duties of the job To liaise with and act as a point of contact for queries from clinical and non-clinical staff Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate. To monitor, manage and validate active and backlog waiting list data for the CDC. To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders Implement the policy and investigate patients who do not attend (DNA) their appointment and follow up CDC Day lists for the different modalities and investigate rejected requests or missing images/reports from the CDC To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information Assist in training of new members of the team Maintain, order and/or receipt stationary and essential items, in line with Trust policies Where necessary contact patients, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required at UHBW To record, maintain and update admission information on the Radiology Information system and ensure patients CRIS and PACS records are complete Be responsible for monitoring and tracking all referrals and rejected requests to and from the CDC ### Detailed job description and main responsibilities To liaise with and act as a point of contact for queries from clinical and non-clinical staff Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner To monitor, manage and validate active and backlog waiting list data for the CDC To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders Implement the policy and investigate patients who do not attend (DNA) their appointment and follow up CDC Day lists for the different modalities and investigate rejected requests or missing images/reports from the CDC To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information. Attend appropriate meetings as required by the role’s line manager Attend training courses as required to support personal development and the needs of the service Assist in training of new members of the team Maintain, order and/or receipt stationary and essential items, in line with Trust policies Where necessary contact patients, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required at UHBW To record, maintain and update admission information on the Radiology Information system and ensure patients CRIS and PACS records are complete Be responsible for monitoring and tracking all referrals and rejected requests to and from the CDC To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information To have a clear understanding of RTT and performance targets and utilise reports effectively Act with flexibility to utilise skills in other functions if and when appropriate or required by the role's line manager Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times ## Job Details An exciting opportunity has become available for a CDC Waiting List Coordinator to join our Radiology Administration team at Weston, this is a full-time position (37.5 hours) working Monday-Friday. The post holder will assist with and act as a point of contact for all queries relating to Community Diagnostic Centre (CDC) bookings. They will work alongside the administration appointments team to monitor, manage, and validate active and backlog waiting lists. The administration team is based at the Weston General Hospital site. ## Job Description To liaise with and act as a point of contact for queries from clinical and non-clinical staff Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate. To monitor, manage and validate active and backlog waiting list data for the CDC. To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders Implement the policy and investigate patients who do not attend (DNA) their appointment and follow up CDC Day lists for the different modalities and investigate rejected requests or missing images/reports from the CDC To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information Assist in training of new members of the team Maintain, order and/or receipt stationary and essential items, in line with Trust policies Where necessary contact patients, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required at UHBW To record, maintain and update admission information on the Radiology Information system and ensure patients CRIS and PACS records are complete Be responsible for monitoring and tracking all referrals and rejected requests to and from the CDC ## Responsibilities To liaise with and act as a point of contact for queries from clinical and non-clinical staff Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner To monitor, manage and validate active and backlog waiting list data for the CDC To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders Implement the policy and investigate patients who do not attend (DNA) their appointment and follow up CDC Day lists for the different modalities and investigate rejected requests or missing images/reports from the CDC To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information. Attend appropriate meetings as required by the role’s line manager Attend training courses as required to support personal development and the needs of the service Assist in training of new members of the team Maintain, order and/or receipt stationary and essential items, in line with Trust policies Where necessary contact patients, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required at UHBW To record, maintain and update admission information on the Radiology Information system and ensure patients CRIS and PACS records are complete Be responsible for monitoring and tracking all referrals and rejected requests to and from the CDC To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information To have a clear understanding of RTT and performance targets and utilise reports effectively Act with flexibility to utilise skills in other functions if and when appropriate or required by the role's line manager Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times ## Person Specification ### Skills and abilities **Essential** - Effective and polite manner when dealing with people, both face to face and on the phone - Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy - Ability to work effectively in a busy team, adjust to change and motivate others - Ability to work on your own, using your own initiative, if required - Confidence to handle difficult conversations with patients, relatives and carers - Effective organisational skills - Good IT skills including Microsoft packages - Attention to detail **Desirable** - Working knowledge of admission policies and procedures ### Knowledge and Experience **Essential** - Clerical / administrative experience, including filing and/or reception - Experience of dealing with the public, both on the telephone and in person **Desirable** - Previous NHS experience - Experience of using a Radiology Information System (CRIS)/Picture Archive Communications System (PACS ### Qualifications and Trianing **Essential** - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths - Business and Administration Level 3 NVQ or equivalent experience ## Documents - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) - [radiology cdc waiting list coordinator (pdf, 400.4kb)](https://www.healthjobsuk.com/documents?vdoc=10332159) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.