# Radiology Administrator/Clerical Officer

> NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/radiology-administratorclerical-officer/8e5daa79-2667-4b5d-a503-d6dc80086456
- **Markdown:** https://www.jobclerk.com/job/radiology-administratorclerical-officer/8e5daa79-2667-4b5d-a503-d6dc80086456.md

## Summary

- **Status:** Live
- **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust
- **Location:** Weston General Hospital
- **Workplace type:** onsite
- **Profession:** Combined administrative role
- **Grade:** Band 2
- **Salary:** £25,272 pa pro rata
- **Contract type:** Permanent: Monday, Tuesday, Thursday and Friday 9 AM - 5 PM
- **Employment type:** Part time - 30 hours per week
- **Closing date:** 2026-11-04T23:59:00.000Z
- **Posted:** 2026-10-21T06:20:23.669Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/Bristol_NHS_Foundation_Trust/Administration/Administration-v8381142
- **Application URL:** https://apps.trac.jobs/job-advert/8381142?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.uhbw.nhs.uk

## Job Content

### Job overview

We are recruiting for a part -time x 30 hours position working Monday, Tuesday, Thursday and Friday 9 AM - 5 PM.

To monitor and manage active and backlog waiting list data, for the X-RAY team, contact patients via telephone and Trust systems, ensure appointments are arranged appropriately, support referral management and act as a first point of contact for staff queries and patient complaints.

You may need to help out on the main Reception desk or other teams at times.

helping out on the Reception desk and other teams if needed.

### Main duties of the job

- Liaise with clinical and non-clinical staff.
- Act as first point of contact for queries.
- Escalate complaints, capacity issues and patient concerns appropriately.
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
- To monitor, manage and validate active and backlog waiting list data
- To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
- Implement the policy and investigate patients who do not attend (DNA) their appointment
- To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP
- Attend appropriate meetings as required by the role’s line manager.

### Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Skills & Abilities

**Essential**

- Effective and polite manner when dealing with people both face to face and on the phone.
- Ability to work independently on own initiative and as part of a team.
- Ability to work under pressure to tight deadline
- Good keyboard skills
- Ability to prioritise own workload and work on own initiative

### Knowledge and Experience

**Essential**

- Ability to communicate at all levels requiring tact and diplomacy to achieve desired results
- Knowledge of office procedures including filing
- Ability to see a task through from beginning to end with attention to detail
- Experience of working within a busy office

**Desirable**

- Previous experience of working within the NHS
- Experience of using CRIS, ICE, Millennium

### Qualifications & Training

**Essential**

- Educated to GCSE, Grade C or above (or equivalent) in English Language and Maths

**Desirable**

- Computer skills/ECDL

## Documents

- [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005)
- [dbs charges information (png, 132.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397)
- [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131)
- [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476)
- [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667)
- [radiology outpatient administrator/clerical officer (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?vdoc=10710001)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.